Customer Service Supply Chain
Resume:
Hadelia Thomson
Charlotte, NC 28215
*********@*****.*** 704
Executive Management and Administrative Professional with extensive experience in the supply chain and logistics industry. Excellent communication skills with the ability to establish and maintain client relations. Strong team building and multi-tasking skills, successfully completes projects within time and budget constraints. My experience in the transportation industry, mainly trucking over 20 years has made me a flexible and versatile employee from planning, routing, to management of drivers and loads. My recent Bachelor's Degree obtained in October 2022 along with my experience and knowledge, renders me a great asset to any company and its bottom line.
Work Experience
Office Assistant
MUSULYN’S INTERNATIONAL RESTAURANT - Covington, GA June 2016 to Present
● Sales/contracts
● Office duties
● Catering assistant and kitchen duties as needed
Extended Dedicated Coordinator/Dispatcher
MARTEN TRANSPORT - Monroe, GA
December 2023 to April 2024
Daily dispatching loads for the Walmart distribution center. Processing of load and paperwork like trip envelopes. Coordination of assets and assigning loads, track drivers to make sure of on time deliveries, accidents, driver safety, etc.
ACCOMPLISHMENTS
● Submitted a request to have drivers ready to substitute for callouts, load recovery, etc. The location now uses my suggestion for extended coverage by paying standby drivers at an hourly rate. Customer Service Representative
DIALAMERICA - Athens, GA
May 2023 to January 2024
•Answering customer requests or inquiries concerning services, products, billing, etc. for the client
•Delivering superior service identifying and resolving customers’ issues using problem-solving skills
• Continually maintaining a working knowledge of the clients’ products, services and promotions
• Documenting all customer information, communications and sales in CRM system ACCOMPLISHMENTS
•Good rapport with clients
• 98% Adherence policy
ROUTE PLANNING ANALYST
VERITIV CORPORATION - Norcross, GA July 2016 to May 2023
● Daily planning, scheduling and routing of customer orders using Roadnet
● Ensure warehouse deadlines are met for pick schedule
● Effectively route trucks to maximise cube and utilisation of equipment and driver time while meeting customer service requirements
● Ensure database maintenance and integrity standards daily
● Ensure XML reports are accurately sent and posted on shared drive
● Maintain internal and external customer service relationships ACCOMPLISHMENTS
● Improved database integrity
● Analysed data on assets to project possible savings of $64,000/year on 3 routes
● Developed checklist which was implemented by routing team to reduce errors and ensure work was completed daily
Route Planner/Dispatcher
COCA COLA CONSOLIDATED - Charlotte, NC
September 2011 to July 2016
● Daily planning, scheduling and routing of customer Bulk, Pre-Sell, Tell-Sell and Full Service orders via Road Show, CICS, CONA, SAP, Vendware, Order Centralization, AS400, and other software applications
● Daily use of Sales Force Automation and Customer Management to input/change orders and manage merchandiser schedules
● Ensure warehouse deadlines are met for pick schedules to get trucks loaded
● Effectively route trucks to maximise cube and utilisation of equipment and driver time while meeting customer service requirements
● Ensure XML reports are accurately sent and posted on shared drive for payroll ACCOMPLISHMENTS
● Improved database and data integrity Improved loading pick sheets to ensure lowered back injuries by evenly spreading products in truck bays while keeping heavier products in bottom bays via CICS software
● Improved routing efficiency to lower multiple truck dispatching to same locations
● Maximised driver and asset utilisation
Driver Manager
OVERNITE TRANSPORTATION/UPS Freight - Charlotte, NC August 2006 to September 2011
● Daily supervision of truck drivers to include: HOS and DOT compliance
● Administer procedures, payroll, trip paks, and training; load planning, drug screening, employee training, dispatch and QUALCOMM.
● Establish and maintain daily positive working relationships with drivers and other related departments;i.e., claims, customer service, payroll, legalisation, fuel, safety, and outside vendors.
● Investigate and report accidents / workman's compensation issues to include: completing forms and delegating insurance claims to the adjusters.
● Coordinate equipment acquisition, maintenance scheduling and securement procedures.
● Adhere to Standard Operating Procedures, Risk Management, and utilisation of assets to ensure profitability while adhering to DOT compliance requirements
● Established and Improved Asset control and data integrity
● Improved driver training rate per OSHA standards and requirements 100%
● Safety Team Champion with improved safety culture and awareness.
● High driver retention rate.
Service Team Representative
SCHNEIDER NATIONAL - Charlotte, NC
February 2002 to August 2006
● Established and maintained positive working relationships with drivers.
● Maintained focus in daily activities to achieve 100% customer service.
● Facilitated the achievement of key factor results to include: utilisation, data accuracy, TAH and other day-to-day activities.
ACCOMPLISHMENTS
● Improved driver retention
● Improved driver safety results
Logistics Technician/Supply Chain Specialist
SCHNEIDER NATIONAL/FORD - Farmington Hills, MI February 2001 to February 2002
● Ensured each load was picked up & delivered in a timely manner using the SUMMIT system.
● Created databases and spreadsheets used for cost reports: (part volume matrix & supplier information)
● Served as ASN Linking Administrator responsible for ensuring that all packager and carrier loads are consolidated for the Ford Customer Service Division using IMS2 and resolved any issues related to ASN link ACCOMPLISHMENTS
● Improved Carrier relations
● Improved Supplier outsourcing rate
Education
Bachelor's Degree in Business Administration Management American Intercontinental University October
2022
Associate of Arts in Business Administration
Central Piedmont Community College May 2015
REFERENCES UPON REQUEST
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