Data Analyst Software Development

SUSMITHA VARADHARAJ

Columbus, OH • +1-380-***-**** • **************@*****.*** LinkedIn

EDUCATION

M.S., Business Analytics Franklin University at Franklin Feb 2024-Present B.Tech., Engineering in Information Technology Anna University, India May 2018 TECHNICAL SKILLS

Programming Languages : R, SQL, HTML

Analytics and Visualization Tool : Tableau, Excel, Python Analytical Skills : Google Analytics, Business & Data Analytics, Advanced Excel, Regression, Classification The coursework covered : BA with R, Statistics, Data visualization, Data Management ACADEMIC PROJECTS

Employee Performance Analysis using Tableau February 2024 – April 2024

• Created a Tableau story with dashboards to visualize employee performance, retention rates and talent management. Student Performance Prediction Using R October 2024 – December 2024

• Developed a predictive model using R to analyze factors influencing student performance, employing linear regression and decision trees to forecast academic success based on study habits, attendance, and socioeconomic background. BUSINESS EXPERIENCE

ITAM Content Analyst ServiceNow Software Development Private Limited, Hyderabad, India March 2022 – Feb 2024

• Excellence in Execution of SAMPRO tool. Worked on Downgrades for Major Publishers like Microsoft & Adobe. Processed records that are required for Cleanup Projects.

• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans. Managing Team members by training and troubleshooting. Used coordination and planning skills to achieve results according to schedule. Associate ITAM Data Analyst ServiceNow Software Development Private Limited, Hyderabad, India July 2020 – Feb 2022

• Experience and knowledge about SAMC tool & SAMPRO, Entity Creation like Product, Publisher, PPN, Lifecycle, Discovery Maps for Publishers like Microsoft, Oracle, IBM, Adobe, SAP. Audited Lifecycle Data created for various customer requests.

• Worked in Important Projects like ILMT (IBM License Metric Tool), Humana, JPMC, CNET and Customer Tickets where the major understanding and Implementation of License Agreements, License metrics and Licensing concepts happened.

• Knowledge on IT managements, Operations & Infrastructure due to the completion of ITIL V4 Certification. Content Data Analyst ServiceNow Software Development Private Limited, Hyderabad, India June 2020 – July 2020

• Performed valid and accurate market research and Created High level entities like Product, Publisher, DMAP, LC, PPN. Collaborated with leadership team to identify relevant questions and determine best methods of data collection.

• Excellence of Knowledge in Excel due to various analysis performed on various data. Analyzed statistical data using both modern and traditional methods. Streamlined research processes to meet tight deadlines for multiple projects. Program Coordinator ServiceNow Software Development Private Limited, Hyderabad, India March 2020 –May 2020

• Maintained statistical data of all the employee contributing to the project in terms of daily/weekly/monthly reports. Worked alongside ITAM (IT Asset Management) professionals to track the ongoing projects in SAM (Software Asset Management). Planned and arranged meetings with external organizations and Individuals enabling with external organizations and individuals. Scheduled staff meetings to discuss new ideas and update on program details. Prepared monthly reports for upper management providing the completion status for Projects and Productivity of each employee.

• Audit learning happened simultaneously and also worked on Lifecycle Audit by ensuring quality of the LC records like Release date, End of Life/Support etc.

Project Coordinator Codemantra Private Limited, Chennai, India January 2019 – February 2020

• Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals.

• Planned and arranged meetings with external organizations and Individuals enabling with external organizations and individuals, enabling all parties to meet and discuss project progress. Communicated with CITE (Converged Interactive Test Experience) team members to keep project on schedule. Tracked expenses to keep project on task and within budgetary parameters. Collaborated with project owners and team members to set ambitious but achievable goals. Technical Data Analyst Datumlyze Private Limited, Chennai, India May 2018 – December 2018

• Researching about the software products and its lifecycle in LUCE Environment tool where the General Availability (GA), End of Life/Support (EOL/EOS) of the product for Publishers like Microsoft, IBM, Oracle, Micro Focus etc.

• Collaborated closely with management to drive strategy for implementation of new processes. CERTIFICATIONS

• ITIL (Information Technology Infrastructure Library) V4 Foundation Certificate in IT Service Management May 2021

• QUAD certification by Pearson May 2019

• CITE Cypress Authoring certification by Pearson May 2019

• Alfresco Certification by Pearson May 2019

• Certification for C, C++ by NIIT April 2016

• BEC Certification by Cambridge university September 2015

• Google Club Certification for Android Application Development December 2017

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