Customer Service and events coordinator

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JACQUELYN CARNES

325-***-**** *********@*****.*** Brownwood, TX 76801 Enthusiastic individual with superior

skills working in both team-based

and independent capacities,

bringing strong work ethic and

excellent organizational skills to

any setting. Excited to begin new

challenges with a successful team.

Office management Data entry

Billing Mail handling

Credit and collections Conflict management

Relationship building Documentation and control

Event coordination

Southwest Foodservice Excellence

Brownwood, TX November 2023 - November 2024

SCHOOL CAFETERIA WORKER

Managed student lunch lines efficiently while

maintaining orderliness at all times.

Provided excellent customer service to students and staff by promptly responding to inquiries or complaints. Maintained accurate records of meal counts, cash

transactions, and inventory levels.

Assisted in the preparation of daily meals according to established recipes and standards.

Assisted with organizing events related to the cafeteria such as special lunches or catering functions.

Followed all applicable health codes to ensure safe food handling practices.

Displayed a positive attitude towards students while providing quality service in a timely manner.

Communicated effectively with co-workers to ensure smooth operations in the cafeteria.

Operated kitchen equipment such as ovens, stoves,

slicers, grinders, blenders. safely and efficiently. Utilized point-of-sale systems for processing payments accurately and quickly.

Petsense

Brownwood, TX November 2022 - July 2023

ASSISTANT STORE MANAGER

Resolved customer complaints efficiently while

maintaining excellent customer service.

Assisted customers with product selection, pricing, payment options and returns and exchanges.

Managed all customer inquiries and complaints in a professional and timely manner.

Maintained organized store environment for customer and employee health and safety.

EDUCATION

CERTIFICATIONS

Organized and guided activities such as sales

promotions requiring coordination with other

department managers.

Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.

Reviewed financial statements, sales reports, and other performance data to measure productivity.

Demonstrated and supported continuous improvement

and growth mindset.

Prepared staff work schedules and assigned specific duties.

Built employee knowledge with training and mentoring. United SuperMarkets/ Starbucks

Brownwood, TX October 2020 - June 2022

BARISTA MANAGER

Effectively managed day-to-day operations, including cash management and inventory control.

Trained baristas to continually improve guest

experiences.

Responded to customer trends, needs and comments to drive quality experience and enhance future sales. Handled customer complaints in a prompt and

professional manner to ensure satisfaction.

Maintained a safe working environment by following all health and safety regulations.

Handled cash and credit card transactions, balancing cash drawer at end of shift.

Coordinated with vendors to support adequate supply of products.

Demonstrated excellent interpersonal skills when

interacting with customers, employees, vendors.

Provided guidance and support to barista team members regarding coffee preparation techniques.

Coached and motivated team to exceed goals for sales, speed of service and order accuracy.

Analyzed sales data on a regular basis to develop

marketing plans that increased revenue growth.

Sanger High School, Sanger, Tx. May 2001

HIGH SCHOOL DIPLOMA

University of Texas at San Antonio, San Antonio, TX, US DOCTOR OF NURSING SCIENCE (D.N.SC.)

Drivers License Managers Food Handling

Contact this candidate