Business Development Health Care

Christine Webber

**** ****** ** *********, ** ***41

801-***-**** ************@*****.***

OBJECTIVE

Experienced professional with solid leadership skills who able to build, train and motivate others for optimal results. Proven success at managing and motivating teams. Adept at communicating, both verbally and written, with management, vendors, clients/patients and both internal and external departments to coordinate overall business management. Proven capability in data and performance analysis and execution of business goals and objectives. Seeks to utilize management skills for business development.

SKILLS

Microsoft Word, Excel, PP, Access

10-Key

84 WPM, Shorthand 110 WPM

Medical Terminology

Presentation skills/multi-tasking

Medical Transcription

Conflict/Problem Resolution

EMR Programs

Webex training programs

Sales Facilitation

Business relationship management

Complex Escalation management

Medical Certifications: HIPAA, Red Cross CPR/AED, NCET, NCICS, CPhT, CPT, CCMA

IT Certifications: ITIL

EDUCATION

BS Healthcare Administration,-Biomedical Emphasis, GPA 3.8 2010 – 2013

Stevens-Henager College

WORK EXPERIENCE

Patient Access Manager Mar 2023 – Present

Adventist Health Hospital, Tillamook, Oregon

Supports and implements the organization’s vision, mission, and values.

Determines priorities and methods of completing daily workload to ensure that all responsibilities are carried out in a timely manner.

Supervises personnel to include screening, interviewing, hiring, disciplining, and terminating. Guides, directs, disciplines, coaches, and motivates staff regarding work performance, problem-solving, and decision-making to ensure staff meets work standards. Conducts all aspects of supervision in a professional, consistent, and objective manner.

Fosters and promotes a culture of service excellence and accountability.

Develops/Implements/Maintains departmental policies as presented and approved by the Board of Directors, responsible for the development/implementation of accompanying procedures and that these procedures are kept current.

Implements process improvement initiatives.

Establishes productivity standards for staff and ensures that these standards are met.

Monitors and reports on the monthly performance of the departments and provides regular statistical data concerning patient access.

Design and implement process improvement projects for the reporting departments, including providing adequate training resources for staff.

Departmental and individual problems are reviewed formally in a timely manner from the date of occurrence and action plans are developed to correct the problem or conflict.

Holds both group and individual staff meetings on a scheduled basis.

Stays up to date with the latest local, state, and federal regulatory requirements and industry trends.

Uses discretion and judgment in handling sensitive or confidential information. Answers all employee and client inquiries in a timely and courteous manner. Listens and responds to employee disputes. Understands which decisions can be made alone and which need to involve others.

Complies with organizational policies and procedures.

CSA Senior Manager, Account Management - Americas April 2016 – Feb 2023

Dell EMC, Draper, Utah

Responsible for management oversight of Customer Service Advocate team within EMC’s Personalized Support Services.

Builds and maintains an active professional network to facilitate communications and information transfer.

Responsible for ensuring that the value-add of the program and their service is communicated and accepted by customers, sales team and internal stakeholders, assuring contract renewal.

Manage multiple work streams and tasks daily, prioritizing and aligning to customer, team and business needs, ensuring collaboration with divisional leaders in determining best customer solution.

Work in a highly matrixed environment and develop relationships across DELL EMC to provide the best possible customer experience.

Demonstrate strong leadership during crisis and team/process expansion situations.

Responsible for hiring, training and mentorship of new Customer Service Advocates to ensure that DELL EMC best practice and methodologies are adhered to on a consistent and global basis.

Reporting skills via various tools/applications such as MS360, Tableau Workbooks, Salesforce, etc.

Remotely provides a holistic approach to account management services, maintenance/recovery support, escalation management and problem resolution for a designated portfolio of customers.

Responsible for monitoring and quality assurance of customer MBR/QBR meetings

Maintains internal customer service system records for designated accounts.

meetings

Maintains internal customer service system records for designated accounts

Strategic Account Manager February 2013-March 2016

EMC, Draper UT

Liaison and spokesperson between EMC and customer, providing broad data analytics and regular customer meetings/presentations.

High level account customer support, managing both an EMC internal and customer IT Team to ensure proactive, seamless customer care

Reporting accountability to executive management about health and profitability of EMC products in book of business customer environment

Requires multi-tasking, communication effectiveness and diplomacy, and ability to negotiate between field support, sales, corporate and management

FSS Resource Coordinator 2011- February 2013

EMC, Draper UT

Performs with high degree of skill and time sensitivity the operation of reviewing, scheduling and resourcing field service assignments for Field Support Specialists.

Requires prioritization knowledge and ability to identify client case issues coming in a variety of ways

Handles case escalations, handover situations between teams, interaction with both national and international (North America/Latin America) personnel

Implementation Trainer October 2010-March 2011

Veridian Strategies, Lehi UT

Provides training in persona and/or webex on EPIC electronic medical software for medical care practices

Configuration for customized software and thorough phone/computer training for office, billing, and diagnostics workflow processes

Acts as point of contact for the clientele during the software implementation process and manages scheduling and personnel.

Supervisor/Analyst, Top Seller Account Management/Dealer Outreach Teams 2001-06

eBay, Draper UT

Defines strategy for and developed, executed, and managed comprehensive marketing/sales teams within eBay Motors support designed to penetrate and grow targeted markets, as well as maintain core existing clientele.

Communicates with accounts, management, internal departments, and vendors to coordinate overall business support expansion in alignment with corporate goals and objectives.

Plays integral role in product and policy development activities.

Manages progressive, aggressive sales teams for specialized dealer support. Top Seller Account Management team responsible for specialized management and retention of top 750 dealers on eBay Motors. Dealer Outreach team provides phone education for 16,000 dealers on eBay, as well as providing an average of $350,000 in billing collections revenue per month.

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