Product Owner Program Manager

Technical Skills

Certified SAFe * Product Owner Program Manager Senior Solutions Manager Product Team Manager with extensive experience building SAAS products from ideation to development for Financial Services as it relates to Authentication & Security, Medical/healthcare Business Management Tools, Electronic Enrollment Systems, and Claims Management systems with EDI integrations

Winner of DCI Software Engineering & Product Management Employee of the year award two years in a row.

3 years of experience as a full-stack developer developing and maintaining both mobile and web applications with a heavy focus on Security, Authentication, and Medical/Healthcare products

3 years of experience building and launching a State EVV Aggregator, Agency Aggregator, EDI/Non-EDI Claims Management System, and an Electronic Enrollment System

6+ years of experience working with stakeholders to define and gather business requirements to help build out new products

Experience with helping to create unanticipated solutions that bring value and mitigate risk for multiple projects across bank, medical, medical claims, Electronic enrollment, and EDI platforms

Experience as a Senior Solutions Manager, Manager across all products that oversees over 5 employees, and as a product owner for multiple teams at once following Agile & Scrum principles

4 + years of experience as a lead Product Owner with multiple direct reports (product owners, business analyst’s, dev leads)

6+ years of experience in refining and establishing best practices as it relates to Agile methodologies, releases, documentation, scrum, product buildout, product artifacts

Facilitator of quarterly + roadmap planning to Stakeholders

5 + years of experience as a Scrum master which included facilitation of training on best practices for development teams + other PO’s & BA’s

10+ years of experience in Leadership & Management

Experience with working on fast paced products/teams that necessitate cross team collaboration across multiple platforms in large corporations

Experienced in creation of Prototypes, UI Mockups, and wireframes for new Products/initiatives

Creation of Test plans

Great Organizational skills, leadership skills, mentorship, quick learner, motivated, always looking for opportunities to grow and learn.

Agile and Waterfall SDLC, Agile Scrum, Lean Agile, Kanban, Confluence

Creation of Prototypes & UI Mockups, wireframes, JAD creation, Sequence diagrams

Bug fixing & Troubleshooting, End to end testing.

Technical Stack

•Angular, Java 8, CAML, CSS, HTML, Node, NPM, Maven, Python, Web Services (REST and SOAP), .Net, Azure pipelines, Azure DevOps, SSMRS, Jenkins, Logz.io, MS Tools, Boomi

•Lucidchart, LucidSpark, PowerBI, Invision, Figma, Monday.com, Split.ion, FullStory, Salesforce, Zendesk

•Jira, Trello, Rally, ALM, MLQC

Experience

Senior Product Owner, Program Manager (September 2022 – March 2025), DIRECT CARE INNOVATIONS

After 6 months of joining as a technical product owner, I was promoted to a Team manager. Winner of Employee of the year award in 2023.

After successful product launch, I was promoted to Senior solutions Manager and expanded my direct reports from 2 to 7 people. Winner of Employee of the year award in 2024.

Lead Product owner, Senior Solutions Manager & Team Manager for 3 SAAS Healthcare Management Tools as it relates to the regulations & requirements to be in accordance to EVV per the CARES Act, Claims Management System, and an Electronic Enrollment System

Built prototypes, UI Mockups, wireframes for 3 new products starting from ideation to development and E2E market consumption

Worked with key stakeholders as well as direct customers to obtain ideas for the build out of all new products

Facilitation of Product & Technical team brainstorming sessions

Built Product & Technical designs for a new State EVV Aggregator, EDI/Non-EDI Claims Management System(837, 999, 835, 277, 276, 270, 271), and a new Electronic Enrollment System to enroll Clients, Employee’s, Employers, and Vendors

Built and implemented a product plan to sunset multiple existing products as well as continued the maintenance of the existing products during sunset

Implemented standards for adopting companywide PI-Planning as well as JIRA standards for increased organization and cross team collaboration.

Created wireframes of new and existing logic to help the product and development teams

Created Product artifacts and built documentation of best practices for how documentation should be organized and documented

Creation of a Product Wiki/Confluence page & SharePoint to serve as the main source of documentation

Facilitated multiple trainings & mentoring on documentation, scrum, and agile for other PO’s, BA’s, and direct reports

Conduct E2E + UAT testing to provide sign-off of new product implementations on a daily/regular basis

Monitorization of logs, product growth, product health to build KPI’s and to help drive prioritization in areas of interest

Conduct product demos to provide insight of progress to Key stakeholders. external customers, and for prospect State contracts

Creation & facilitation of roadmap planning for new & existing products

Conducted multiple PO, BA, DEV, QA, and UI/UX interviews for new team members

Facilitation of communication with Direct customer and government entities to obtain and negotiate new business requirements as they are released for each state

Continuous business requirement gathering and negation for 12 states that update their technical specifications on a continuous erratic cadence

Provide/Coordination of releases with implementation which includes documentation and communication to our customers about impacts

Responsible for deployments using azure devops & Jenkins

Responsible for reviewing engineers work and signing off on final execution

TECHNICAL PRODUCT OWNER (April 2022 – July 2022), CURO

Product owner for a full stack scrum team for Customer Loan & Acquisition – which included scoring of loans, underwriting, and loan management such as status and overages.

Facilitate Agile-Scrum training for my direct team as well as other Product owners within our department.

Helped to refine best practices for releases, documentation, scrum (ceremonies, methodologies, etc)

Facilitated quarterly planning for Stakeholders as well-established best practices

Assisted the Product Team in building a Product Roadmap/vision as well as helped to define best practices

PRODUCT OWNER (2018 – 2022), BANK OF AMERICA

Technical Product Owner, Bank of America

Product Owner of more than 1 team (Scrum + Kanban) with 10 + engineers on each team for a product that works strictly with Microservices and Authentication + Security for large corporations.

Facilitated separate ceremonies for both teams to accommodate their varying cadences

Experience fulfilling the role of a Scrum Master which involved training the technical teams & other product owners that worked directly under me on best Agile/Scrum practices

Showcased incremental progress of initiatives to stakeholders via SOAPUI, UAT, Prototypes

Helped facilitate the deliverance of multiple high-profile Initiatives that included 52 different Impacted Teams across internal Banking platform

Identified and translated technical needs that impacted teams across the platform from Front end to Middleware to backend as well as downstream teams.

Gathered + Refined business requirements from a Tech Lead and Product owner perspective.

Creation of Joint Application Designs and wireframes as a part of the build out phase for new initiatives for my product

Creation of Test Plans for feature releases. As well as provided Product Validation and sign off with testing during Release’s in Prod environments during site switches.

Helped to mitigate scope creep, by identifying early on where potential defects could arise.

Helped to triage defects for projects

Helped to improve MRA documentation for our platform team to ensure all of documentation was in good standing.

Continuously worked to help improve processes across the Bank for Agile, release/change management, development

After a year on my first team as a Product owner, received an exceeding review from multiple managers amongst my team about my contributions as well as my performance. Recognized as someone who has leadership skills and takes initiative and helping to mitigate risk.

Full-Stack developer, Bank of America

Ground level experience collaborating on a recently formed full-stack Agile Scrum Team that works with Associate Assisted Customer Authentication.

Contributed to UI creation of New Authentication Tokens used throughout the entire company in both customer facing and internal applications.

Provided onboarding training for new developers on my team. Also created documentation based on best practices and points to bring new hires up to speed faster. My documentation was able to cut down the onboarding process in half from 1 month down to 2 weeks.

Volunteering for administrative tasks which include setting up meeting rooms, organizing company luncheons, food for PI planning, and brainstorming for quarterly offsite team building activities.

Served as rotating Scrum master on my team and consistently outperformed other colleagues in mitigating impediments, while strictly keeping to the 15-minute time slot.

Participated in and provided feedback for multiple junior developer interviews to upper management.

Lead a training group for STS, I organized meetings where we collaborated as team to create and enhance training pathways for GT&O University. Trainings can be accessed by anyone at the bank that is interested in learning about a new programming language or skill. I also created training documentation for Java developers who were/are interested in taking the OCA, OSP, SCP certification.

Improved leadership skills by leading an Employee Engagement Committee for STS Java Skill Cohort 1–2 times per week which consisted of organizing large events for over 100+ developers.

FULL STACK DEVELOPER (2018), DYNAMIC PUBLIC SAFETY SOFTWARE CAFM

Collaborated with Agile team using Trello, Kanban, Jira, and bitbucket.

Prepared and presented weekly status reports to senior management.

Majority of ticket resolutions required editing of past SQL queries to ensure that they follow business requirements. Assisted in adding and editing specific criteria on business documentation and tables so that they were properly reflecting the business requirements.

Tested software functionality manually as well as daily code monitoring to provide efficient solutions and ensure that all design requirements were met.

Role in managing design issues and testing improvements during releases.

Isolation of defects on average of 15/week, which increased team defect workload by 100%. Which were created and monitored via Jira. Resolved ~50 critical bugs and over 160+ improvements in the product to improve performance and enhance user experience.

Worked with actual customers via desk help support regarding existing production defects in order to create future improvements.

Provided knowledge transfer for front-end development, testing, and how to effectively use Jira.

EDUCATION

2019

SAFE 5 Product Owner/ Product Manager

2017

Programmer Level 1 Certification – Brookhaven Community College

Software Programmer– Brookhaven Community College

2013-2017

Bachelors of Science – Biology/Chemistry, Texas Woman’s University

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