Business Analyst Scrum Master
Resume:
Marina Fayez
Senior Business Analyst
***********@*****.***
Summary of Qualifications:
• Business Analyst with 7+years’ experience in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems; expertise in Business Analysis, Data Analysis, Business Rules, and developing/creating business process documents.
• In-depth knowledge of SDLC (Software Development Life Cycle) and development practices
(ranging from traditional to Agile).
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used JIRA and TFS to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Skilled in gathering User Requirements, translating them into data, functional, quality, and usability requirements.
• Strong experience in preparing Business Requirements Document (BRD), Use Case Specifications, Functional Specifications.
• Well acquainted with (UML) (Unified Modeling Language) diagrams such as, Use case diagrams, activity diagrams and Sequence diagrams.
• Experience working with Creative, UX and technical teams
• Proven track record in analysis and evaluation of Information Systems issues, analytical problem solving, decision-making and technical writing.
• Used JIRA and TFS o document defects and Release tickets.
• Experience in end-to-end testing, UAT (User Acceptance Test) and user training for customers.
• Experienced in using the Balsamiq to develop Prototypes and Wire frames
• Multi-Tasking and Organizational Aptitudes, with proven experience in Development and Implementation of Strategies.
• A sound understanding of the balance that must exist between customer satisfaction and technical excellence.
• Self-motivated and objective driven, with the philosophy that “change is the only constant”. Expert in the development of adaptable software infrastructures and frameworks designed to support transformations and growth.
• Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure the coherence and success of the projects.
Work Experience:
SWBC, San Antonio, TX June 2018 - Present
Business Analyst
The project was to create a client facing website for the Mortgage – LossDraft department. Also, worked on the internal application to improve user experience in terms of handling insurance claim and verify that new claim letters comply with investor regulations and that business rules are up to date.
Responsibilities:
• Work in an Agile team to collaborate with stakeholders to define, develop and implement Requirements of the External Website.
• Facilitate stakeholder meetings and interviews to gather and refine requirements for client facing website and SharePoint projects.
• Work closely with the Scrum teams (offshore/onshore) to ensure technical solution meets requirements and functional solution
• Create Acceptance Criteria for User Stories and worked in collaboration with Testing and development team to confirm and achieve common understanding.
• Create and update requirements (Epics, Stories, and Tasks) onto TFS Agile application.
• Conduct requirement gathering sessions with the stakeholders.
• Create mock- ups for the client facing website.
• Act as a Scrum Master maintained and updated product/sprint backlog.
• Create As-Is and To-Be process flows using MS Visio.
• Attend daily Scrum meeting and provided status on the task assigned.
• Review defects and coordinates with both internal and external customers to determine priority of fix and manual work-around
• Identify Business Rules and validation rules and make them part of Acceptance Criteria. Environment: SDLC, Agile scrum, SQL, MS Word, MS Outlook, MS- PowerPoint, MS OneNote, JAVA, MS Visio, TFS, SharePoint, Business Objects (BO) HVHC, San Antonio, TX May 2017 – January 2018
Business Analyst
Enable the existing eCommerce platform to accept Insurance as tender for payment of prescription eyewear purchased through the eCommerce site. Responsibilities:
• Conducted JAD sessions to identify enhancements for the internal application and external site.
• Documented business and system level requirements using Confluence/JIRA.
• Captured As-Is state of existing process through Visio.
• Created wireframes as part of the website requirements using Gliffy.
• Presented use cases and requirements to all levels of management and users.
• Updated user story backlog, project timelines and scope.
• Developed Use cases to capture functional specifications. Coordinated with design architect on getting mockup screens. Documented change requests as user stories and prioritize stories with business and add it to the backlog.
• Maintained and resolved defects/change issues in JIRA. Assigned change related work to the team as needed.
Environment: SDLC, Agile scrum, MS Visio, MS Word, MS Project, MS-PowerPoint, MS SharePoint, Windows, JIRA, Confluence, Gliffy
Equity Trust, Cleveland, OH Jan - May 2017
Business Analyst
The project involves the update of the company’s Bill Pay website. Responsibilities:
• Analyzed data workflows and document the existing process using Visio
• Participated in the analysis, design, documentation, and testing of the new Bill Pay website to ensure optimal operational performance
• Run test scripts and create test cases and assist QA team with user acceptance testing
• Collaborated with other analysts to develop and document business analysis best practices, standards, and tool usage
• Supported the needs of each business unit, to identify, define, and document business needs, as well as current procedures
• Defined and resolve current operational problems and provide analysis to support resolution of identified issues
• Acted as liaison between business unit and outside stakeholders to ensure all information is present to identify solutions
• Facilitated meetings with business unit and project management to understand business needs and create business requirement document
• Identified opportunities for improving business processes. Track and document all changes for use in future training
Environment: MS Office Suite, AGILE, UML, MS Visio, HP Load Runner, HP Test director Fifth Third Bank, Cincinnati, OH Jun - Nov 2016
Business Analyst
The projects involves mapping all needed data and help identify where healthcare data could be exposed.
Responsibilities:
• Presented Key Process Indicators, milestones and deliverables to the executive steering committee to drive the decision-making process.
• Acted as a Lead BA and Facilitated Requirements elicitation sessions with stakeholders.
• Acted as a liaison between the business users and the development team to convey business practices into application related technological functions.
• Developed Use cases to capture the business requirements that came out of discussions with the business users.
• Created data map spreadsheets to identify where the data enters, rests and exists in the system using MS Excel.
• Meet with business and IT application owners to analyze data workflows and document the existing process correctly.
• Performed research on existing credit card/check systems.
• Used databases to trace data files, storage files, process flows and data exchange processes, for 30+ web applications in order to create up-to-date documentation using MS Visio.
• Conducted presentations to various stake holders Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), RUP, UML, SQL, Oracle, GAP Analysis.
CNO Financial, Indianapolis, IN Jul 2015 – April 2016 Business Analyst
Quick Test Professional (QTP) and TestPartner are currently being utilized in production environments to support critical business processes such as New Business. These automation scripts have been found to pose significant risks (Resource, Technology, Sox Compliance, Security, and Business Continuity). While some of the known risks have been mitigated, the only finite means to mitigate all risk is to convert all productionalized New Business scripts from QTP to a future state that can control the compliance factors exposed with the use of QTP in a production environment.
Responsibilities:
• Conducted JAD sessions with Subject Matter Expert (SME), Development lead and the Information Architect (IA) to capture business requirements and system behavior.
• Elicited requirements and perform Use Case Modeling.
• Assisted Project Manager in creating Project Plan using WBS Pro.
• Worked with the Development Lead, IA (Information Architecture) Lead and QA team to validate that the developed application will meet the business requirements.
• Analyze, define and document As-Is and To-Be process flows.
• Performed Application Walkthrough to higher management, business partners, project managers and the concerned business audience.
• Created UI Mockups based on the requirements.
• Created Functional Specification Documents (FSD) to realize the functionality of the system.
• Documented and maintained the Source to Target Mappings (STM) document during the acquisition and integration phases of the system.
• Experienced in conducting GAP analysis, ROI analysis, TCO analysis, SWOT analysis and Cost benefit analysis.
• Validated the various business processes with a committee of Subject Matter Experts
(SME's) like Mortgage Servicers, Underwriters, Credit Analyst etc, to ensure the rules and guidelines have been met.
• Identified and documented the business rules.
• Created Test Cases, Test Scripts, Acceptance Testing (UAT) and reviewed Test Plans for System Integration testing phase.
• Participated in Bug Triage/Review meetings to discuss outstanding issues with the IA team, QA team and developers.
• Identified and captured potential risks to be mitigated for future releases. Environment: SDLC, Agile scrum, MS Visio, MS Word, MS Project, MS-PowerPoint, MS SharePoint, Windows, HTML, SQL, Lotus Notes, HP Quality Center, QTP Education
• M.A. in International Relations and Business
Cleveland State University, Cleveland, OH
• B.A in Criminology and Sociology
Cleveland State University, Cleveland, OH
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