Administrative Assistant -Office Manager
Resume:
Ckasha
Roy
Dedicated Office Manager with a proven track record in streamlining operations, enhancing team productivity, and delivering exceptional customer service. Skilled in time management, marketing strategies, inventory management, and fostering positive work environments. Professional Skills
Administrative Skillsets
Ability to prioritize tasks, manage time effectively, and maintain a clean workspace.
Meticulous approach to tasks, ensuring accuracy and precision.
Strong written and verbal communication to interact with colleagues, clients, and supervisors.
Ability to identify and resolve issues efficiently. Effective use of time to meet deadlines and manage multiple tasks.
Technical Skillsets
Proficiency in Word, Excel, PowerPoint, and Outlook. Basic computer knowledge, including email, internet, and software applications.
Ability to manage and update databases.
Knowledge of specific software relevant to the role, such as CRM systems, project management tools, or accounting software (Okta, Tableau, Coupa, Google Docs).
Soft Skills
Building rapport and maintaining positive
relationships with patients and colleagues.
Managing tasks, prioritizing work, and maintaining a clean and organized workspace.
Ensuring accuracy in patient records, appointments, and billing.
Identifying and resolving issues efficiently.
Handling sensitive patient information with discretion. Understanding and responding to the needs and
concerns of patients.
Work History
Customer Success Manager-Patient Liaison
One Medical Chicago, IL 5/2022 - 9/2024
Operations Manager
CH Robinson Chicago, IL 09/2019 - 04/2022
Remittance Processor
Veterans Sourcing Group Chicago, IL 09/2019 - 04/2022 Office Administrator
Evolve LLC Chicago, IL 01/201*-**-****
Mail Room Manager
The Millennium Group Chicago, IL 02/2016 - 01/2017 Medical Experience
Understanding medical terms and abbreviations.
Effective verbal and written communication with
patients, staff, and healthcare providers.
Electronic Health Records (EHR): Proficiency in
using EHR systems.
Knowledge of medical billing codes and insurance
procedures.
**********@*****.***
Chicago, IL
Educational Background
Echocardiography
Midwestern Career College
May 2020
High School Diploma
Harold L Richards High School
May 2019
I am excited to submit my application for the Medical Office Manager position at One Medical. With a strong background in healthcare administration, a commitment to patient satisfaction, and experience leading cross-functional teams, I am confident in my ability to enhance operational efficiency and ensure an exceptional experience for both patients and staff. In my previous role at One Medical, I was responsible for overseeing day-to-day office operations, including scheduling, patient intake, billing, and compliance with healthcare regulations. My approach combines a patient-centered outlook with a focus on streamlining administrative processes to improve service delivery. By implementing a new electronic records system, I successfully reduced patient wait times by 20% and minimized paperwork errors by 15%, allowing the medical team to focus more on patient care.
I am well-versed in managing budgets, organizing staff schedules, and handling payroll with an eye for detail. My experience in hiring, training, and mentoring staff has taught me the importance of fostering a collaborative and professional work environment. I am adept at using medical office software and am quick to adapt to new technologies, ensuring that all administrative systems run smoothly and efficiently.
In addition to my administrative skills, I bring a compassionate and understanding approach to patient interactions. I believe that a warm, respectful atmosphere can make a significant difference in patient satisfaction and retention. I would be thrilled to bring this commitment one Medical to ensuring that both patients and staff feel supported and valued.
Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of your office. Please feel free to contact me at 773-***-**** or **********@*****.*** to arrange an interview. I am eager to contribute to the success and reputation of your company asyour new Medical Office Manager.
Warm regards,
Ckasha Roy
November 8th, 2024
Ditya Gupta
Head of Human Resources
Iconography Clothing Co.
123 Any Street, Westwood,
South Mumbai 12345
Ckasha
Roy
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