Customer Service Wait Staff

Richard T. Edwards

**** ********* **** *******, ** 212*****-***-****

**********@*****.***

BARTENDING/PERSONAL TRAINING/MANAGEMENT/SALES

** ***** ********** ********** ******** with over 20 years customer service and sales experience. PROFESSIONAL EXPERIENCE

Guinness Open Gate Brewery February 2024- December 2024 Halethorpe, MD

Maintained high standards of customer service during high-volume, fast-paced operations

Received beverage orders from wait staff and delivered beverages to guests

Waited on multiple customers at the bar and bar area

Promptly and empathetically handled guests concerns

Influenced company to change from QR codes to full service with servers in the restaurant Bartender/El Guapo Restaurant October 2021- January 2023 Catonsville, MD

Maintained full knowledge of beverage lists and promotions, including knowledge of over 100 types of Tequila

Maintained high standards of customer service during high-volume, fast-paced operations

Received beverage orders from wait staff and delivered beverages to guests

Waited on multiple customers at the bar and bar area

Promptly and empathetically handled guests concerns

Expedited food orders including online orders for grub hub and doordash during the lunch Shift

Bartender/Morseberger’s September 2020- October 2021 Catonsville, MD

Maintained high standards of customer service during high-volume, fast-paced operations

Received beverage orders from wait staff and delivered beverages to guests

Waited on multiple customers at the bar and bar area

Promptly and empathetically handled guests concerns Owner/Personal Trainer/Immortal Personal Training March 2012- Present Ellicott City, MD

Perform initial fitness evaluations resulting in personal training sales

Provide training to approximately 60-80 clients per week

Specialized in weight loss, post physical therapy, and rehabilitation

Train staff in sales techniques

Interview/Hire/Schedule/Train personal training staff Manager/COSI, Inc. March 2009-August 2011

Baltimore, MD

Increased sales in the first year through effective customer service and team building

Evaluated and implemented new catering program; increased catering sales by 25%

Developed new employee training program and launched sales incentive bonus initiative Bartender/Norwegian Cruise Lines April 2005 – December 2006

Obtained Merchant Marine license to allow me to work on U.S Flag ship

Served a large volume of passengers 7 days per week

Maintained high standards of customer service during high-volume, fast-paced operation

Received beverage orders from wait staff and delivered beverages to guests Office Manager/A to Z Movers June 1995- March 2005 Baltimore, MD

Voted Baltimore’s best mover by Baltimore Magazine, 2002

Met with 100+ customers weekly to estimate quotes accurately and answered questions regarding moves

Organized, scheduled and dispatched jobs to movers, trained movers in customer service skills

Ensured movers arrived on schedule through organized procedures and clear communication

Prevented major concerns through diligence and organizational skills; utilized excellent problem solving techniques

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