Front Desk Receptionist
Resume:
Adryana Powell
Rockford, MN *****
*************@*****.***
Summary
Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities, and keeping a upbeat professional successful at balancing guest and business needs. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Skills
Appointment confirmation
Cash handling
Listening skills
Oral and writing communication
Task delegation
Front office management
Multitasking and organization
Scheduling appointments
Data entry
Record keeping
Office organization
Attention to detail
Customer service
Hospitality services
Phone etiquette
Experience
August 2024 - Current
LA Fitness Gym - Brooklyn Center, MN
Front Desk Receptionist
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Handled sensitive information in a confidential manner.
Scheduled and confirmed appointments for clients and staff.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Verified identity documents for new customers before opening accounts in accordance with company policies.
July 2022 - September 2023
Chilis's Bar and Grill - Plymouth, MN
Server
Provided exceptional service to high volume of daily customers.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Filled condiments and napkin containers during slack periods.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Prepared drinks according to standard recipes.
Presented menus and answered questions regarding items.
Handled money transactions accurately while following company procedures for handling cash payments.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Assisted in training new servers.
Education and Training
May 2024
Rockford High School Corcoran, MN
High School Diploma
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