Customer Service Front Desk
Resume:
Mirchar Saintil
Lauderdale Lakes,Florida, 33311 Apt# 102
******************@*****.***
Objective:
My aspiration is to transcend in a professional work environment that heightens my creativity and knowledge. My avidity is to be able to advance into a profession that I can make into a rewarding career. The new genre of hospitality industry is the go to of being “In the Know’’. I’ve encountered different enthicities from all over the world that challenged myself to learn and grow and implement measures that I can provide the parameter of exceptional service. The word hospitality is not just customer service but is the key factor of everyday life. I’ve been able to empower myself that allowed me to succeed and truly establish the true element of service. Education:
Broward College
October 2021 - Leave of absence
Coconut Creek, Florida, 33066
Associate in Science: Paralegal Studies
● Civil Litigation
● Divorce
● Closing on Research and Discovery on cases assigned
● Discovery
● Legal Research and Writing
● Criminal
● Law Library
● Immigration Law
● Business Law
● Paralegal Club
● Real Estate Law
● Psychology Law
Employment History:
Cambria Hotel
Front Desk Representative *Three Stars
August 2022 - February 2023
Fort Lauderdale, Florida 33316
● Checking hotel availability and occupancy with the nearest hotels within the location
● Cash handling
● Inbound / Outbound calls
● Making Reservations
● Communicating with housekeeping with any pass on information with housekeeping Director or Supervisor
● Resolving any disputes that has not been resolved before contacting a manager or general manager
● Greeting guest
● Check in / Check out
● Communicating with colleague on prior shift to pass on information that is needed for a follow up because it has not yet been resolved
● Printing guest ledger every hour on update information
● Authorizing credit card deposit before guest arrives
● Credit card authorization on guest ledger when credit card has maximed the hotel policy amount for guest rooms deposit
● Courtesy calls to guest to ensure hotel experience is up to brand standards
● Preparing key cards for meetings or social event group rooms blocking
● Blocking rooms with special request for Rewards member as well as guest before arrival
● Communicating with housekeeping to input room status in software
● Communicating with engineering to block pm room if needed or to update rooms that was out of order due to technical issues
● Assisting Supervisor of Housekeeping when Director of Housekeeping is not present
● Account receivable making sure that any adjustment that is needed due to an issue or an overcharge on guest ledger
● Stocking the gift shop when needed
● Inventory on office supplies as well as provisions for the Gift shop
● Night Auditor (fill in as needed)
Gallery One Doubletree Suites * Four Stars
Dining Room Server
March 2023 - August 2023
Sunrise, Florida, 33304
● Greeting guest
● Serving in (7) different departments
● Taking orders, Inputting order in Agilysys
● Knowledgeable with Micros and Agilysys
● Hostess
● Server
● Busser
● Barista
● Room service
● Expediting orders
● Food Runner
● Casual Dining
● Prepping side work duties for lunch, dinner, and breakfast
● Pool Server
● Banquets
● Serve Certificate
Hillsboro Club Association/Organization *Four stars Dining Room Server
October 2021 - February 2022
Hillsboro Beach, Florida, 33062
● Greeting guest and Country Club members
● Serving in (4) different departments within the country club
● Taking orders, Inputting orders into Micros
● Busser
● Food Runner
● Serving a capacity of (150) guest or more at two seating
● Bartending
● Expediting
● Prepping side work for breakfast, lunch, and dinner
● Strong knowledge with Micros and Agilysys software
● Making sure the accuracy of food comes out with the proper detail instructions that was input into Micros software
● Hostess
● Serve Safe certificate
● Banquets serve guests for weddings and gatherings for the country club members a capacity of (400) at one seating
● Serve Safe Certificate
Lago Mar Beach Resort & Club *Four Stars
Dining Room Server
December 2011 - July 2016
Fort Lauderdale, Florida, 33316
● Trip Advisor #1
● Elite Club membership
● Top 50 on Forbes Magazine working for Walter Banks
● Restaurant Server
● Hostess
● Room service
● Strong knowledge in Micros software
● Serving in the Oasis pool side with a capacity of (80) guest and also country club members in (2)seatings
● Serving a capacity of (50) people in a seating
● Prepping side work duties for breakfast, lunch, and dinner
● Serve Safe Certificate
● On call Supervisor on Duty
● Taking order and Inputting orders into software
● Busser
● Expediting
● Serving
● Bartending
● Assisted with inventory when needed
Renaissance Fort Lauderdale Marina Hotel *Four Stars Outlets Supervisor
October 2004 - February 2011
Fort Lauderdale, Florida, 33316
● Front Desk (*Pms Marsha) software
● Lobby Greeting: To greet guest once they arrive
● Strong knowledge in providing exceptional customer service
● Overseeing (8) major departments: Room-service, Concierge, Bar, Mini-bar, Restaurant, Gift shop,Barista, and Dining Room
● Scheduling
● Payroll
● Resolving guest comments that have been verbally informed at the front desk or by email.
● Inventory
● Sautee, Grill, and Pantry
● Accounts receivable
● Hostess
● Food Runner and Expediting
● Task to acknowledge (5) guest when dining in Bistro 17 restaurant
● Forecasting schedule on occupancy percentage and Budgeting
● Responsible for checking accuracy and quality of work completed by employees for each shift
● Serve Safe certificate
● Updating software by inputting new products into software
● Delegating tasks to focus on standard guidelines before auditing arrives
● Billing accounts payable and receivable
● Acknowledging (5) within the departments as part of my Supervisor opening and closing report
● Quarterly meetings introducing new wine and food added to menu
● Ordering supplies
● Overseeing (60)employees
● Traveled : San Francisco ( Task force) over a 1 month 1/2
● Serving when needed with high velocity based on occupancy
● Bussing when shortage of staff
● Bartending
● Barista
● Delivering amenities for Reward members or special request
● Expediting
● Monthly Meetings : Referencing to our GSS (Guest Satisfactory Survey)
● Checking floors to see if hallways are clear from In Room Dining trays
● Providing upscale food and wine service in concierge for Reward members
● Bank to provide money when petty cash is rendered for employee’s or guest.
●
Languages
Fluently in Creole
References
Executive Chef : Mervel Thomas
Banquet Director : Ursusla Sanchez
Entrepreneur: Pierreny Jean Pierre
Emails:
*mervel.thomas@renaissancefortlauderdale.
com
********@*******.***
*Pierrenyjeanpierre @gmail.com
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