Customer Service Engagement
Resume:
Kayonna Hightower
Bottle server
**** * ***** **, ************, Usa, 32208
*************@*****.***
Bottle server with a strong focus on customer engagement and upselling techniques, contributing to vibrant dining and nightlife experiences. Demonstrates effective time management and teamwork, enhancing service efficiency and customer satisfaction. Skilled in conflict resolution and cash handling, ready to leverage skills in a dynamic service environment. Employment history
Server, Applebees, Jul
2024 - Nov 2024
Kansas City
Server, Eddies Vs
Prime Seafood, Jan
2023 - Aug 2023
Kansas City
Customer service,
Target, Jan 2024 - Jul
2024
Lee's Summit
Bottle girl server, Blvd
nights, Aug 2023 - Feb
2024
Kansas City
Skills
Time Management Customer Engagement Sales Strategies Conflict Resolution Inventory Management Event Coordination Upselling Techniques Cash Handling Order Accuracy Food Safety Customer Satisfaction Multitasking Fast-Paced Adaptability
Education
House of Heavilin Beauty
College-Blue Springs, Blue
Springs, Mar 2023 - Jan 2024
Certificate
Graduated cosmetology school, earning esthetician/skin certification. Aug 2, 2002
Delivered exceptional customer service, ensuring guest satisfaction. Managed multiple tables efficiently, contributing to improved dining experiences and repeat visits. Upsold menu items and specials, boosting average check size. Collaborated with kitchen staff to expedite orders, reducing wait times and enhancing overall service quality. Maintained accurate order records and handled cash transactions with precision. Adhered to food safety protocols, contributing to the restaurant's high health inspection scores. Delivered exceptional service at Eddies Vs Prime Seafood, enhancing guest satisfaction. Managed complex orders, ensuring accuracy and timely delivery. Boosted sales through effective upselling techniques. Resolved customer concerns promptly, maintaining high service standards and repeat business. Fostered teamwork in a fast-paced environment. Supported colleagues during peak hours, ensuring smooth operations and positive dining experiences. Deliver exceptional customer service at Target, resolving issues promptly and ensuring positive shopping experiences for diverse clientele. Streamline checkout processes, reducing wait times and improving customer satisfaction scores at Target's high-volume store.
Contribute to team success by assisting colleagues during peak hours and participating in cross-departmental initiatives.
Maintain accurate product knowledge and store layout awareness to efficiently guide customers and boost sales conversions.
Delivered exceptional service as a bottle girl server, enhancing customer satisfaction and contributing to a vibrant nightlife atmosphere.
Optimized beverage service efficiency, reducing wait times and increasing table turnover rates during peak hours.
Fostered strong teamwork with bar staff and security, ensuring seamless operations and a safe environment for patrons.
Hobbies
music -singing, writing, & rapping
Modeling
Arts & design
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