Customer Service Team Members
Resume:
Clevonna Gibson
Lansing, IL *****
**************@*****.***
Professional Summary
Hi, My name is Clevonna Gibson I am very interested in you all company at AMAZON. I have many experiences such as stocking and being respectful to my co workers and managers. Work Experience
Burlington Cashier
Burlinton Coat Factory-Merrillville, IN
October 2022 to December 2023
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
• Awarded Employee of the Month twice within one year based on outstanding performance metrics
• Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed Team Memeber White Castle (CASHIER)
White Castle-Calumet City, IL
April 2010 to January 2023
• Maintained cleanliness and sanitation standards in accordance with industry regulations
• Performed routine cleaning tasks, including sweeping, mopping, and disinfecting surfaces
• Ensured proper disposal of waste materials following established protocols
• Responded promptly to requests for cleaning services from staff or management
• Maintained inventory of cleaning supplies, notifying supervisor when reordering was necessary
• Maintained accurate records of daily cleaning activities performed
• Provided exceptional customer service by greeting and assisting customers with their purchases
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Assisted in training new team members on cashier procedures and company policies
• Handled customer returns and exchanges, resolving issues promptly and ensuring customer satisfaction
• Managed inventory levels at the checkout counter, restocking items as needed to prevent shortages
• Collaborated with team members to achieve daily sales goals and promote upselling of products or services
• Assisted in maintaining accurate records of voided transactions for auditing purposes
• Provided feedback on customer preferences and trends to assist with inventory management decisions
• Managed high-volume cash transactions accurately and efficiently
• Achieved high accuracy rate when counting money during opening/closing shifts
• Trained on various payment methods including credit cards, mobile payments apps etc
• Resolved customer complaints or concerns in a professional manner while following established protocols
• Assisted in maintaining accurate records of daily transactions for reconciliation purposes
• Adhered to all company policies regarding cash handling, refunds, discounts, and privacy regulations
• Utilized product knowledge to answer customer inquiries about merchandise availability, pricing, or promotions
• Implemented effective cash handling procedures to minimize errors and discrepancies
• Efficiently operated cash register, accurately processing transactions and handling cash Cashier/Stocker
AMPM Arco Gas Station-Summerlin, NV
June 2019 to December 2019
• Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
• Trained new team members on proper stocking procedures, safety protocols, and efficient use of equipment
• Coordinated with vendors for returns or exchanges of damaged or incorrect merchandise Skills
• Cash handling
• Sales
• Cash register
• Retail math
• Customer service
• Retail sales
• Communication skills
• Stocking
• Basic math
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