Dock Worker Lead
Resume:
Michael A. Little Sr.
Management, Marketing, Distribution, Warehouse, Transportation
Charlotte, NC 28269
**********@*****.***
Seasoned upper management professional who excels in establishing excellent working relationships with customers, vendors and contractors .Dedicated to developing strategies and engaged in targeted audiences' .Successful in creating and motivating dynamic teams. Seeking a position in a corporation that can utilize and benefit from years of experience in management, customer service using analytical, strong verbal and written communication skills. A unique ability to identify customer needs while maintaining existing and creating new customer relationship. Authorized to work in the US for any employer
Work Experience
Lead Ramp Agent
UNIFISERVICES-Charlotte, NC
January 2023 to Present
• Servicing Inbound/Outbound flights,
Freight Handler Advisor
FedEx Freight Corporation-Charlotte, NC
December 2014 to Present
Perform freight handling using appropriate motorized and manual equipment, including but not limited to: forklift, pallet jack, and hand truck
- Verify documentation matches freight description (e.g. type, weight, hazardous materials), using current electronic or manual systems
- Verify and complete required documentation and reports
- Exceeds recommended production goals by 10% or more.
- Comply with all applicable state /federal regulations.
- Comply with company policies and procedures.
Unitedhealth Group
The Opium Group-Charlotte, NC
December 2021 to April 2023
Preparing pharmaceutical prescriptions for distribution throughout targeted regions in the country Consultant/Distributor
Southside Distribution-Charlotte, NC
June 2014 to May 2021
Consults and advise distribution agents with the operations of targeted marketing coverage in entire Charlotte region.
• Consult and advise independent contractors on distribution process of direct mail advertisements in surrounding counties. (Cabarrus, Iredell, Union and York)
• Distributor of direct-mail marketing advertisements.
• Assist with the supervision of 20 independent contractors
• Respond to any customer inquiries or complaints to make sure it's resolved in a timely manner. Manager
The Charlotte Observer-Charlotte, NC
March 1992 to June 2014
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations
- Directed and coordinated marketing activities and policies to promote company products and services
- Managed and supervised a team of over 100 independent contractors
- Maximized sales by having publications distributed timely and accurately generating over $1.6 million in sales (Lake Norman, University City, Lake Wylie Living, and South Park Magazines)
- Oversee timely distribution of direct-mail advertisements to customers residing in 150 or more targeted areas within Mecklenburg, Union, Iredell, Cabarrus, and York counties
- Coordinate and managed documents that included carrier contracts, customer contact information, and distribution verifications
- Recruited, hired, and retained talented professionals who assisted in company's product growth and development.
Education
Bachelor's in Arts/Marketing
North Carolina Central University - Durham, NC
Skills
• Shipping
• Warehouse
• Pallet Jack
• Forklift
• Microsoft Office, PowerPoint, Word, Six Sigma (10+ years)
• English
• Courier
• Presentation Skills
• Team Management
• Freight Experience
• Logistics
• Computer Networking
• Management
• Order Picking
• Leadership
• Interviewing
• Guest services
• Customer service
• Presentation skills
• Sales
• Leadership
• Heavy lifting
• Marketing
• Recruiting
• Freight
• Supervising experience
• Forklift
• Research
• Manufacturing
• Team management
• Interviewing
• Guest services
Awards
Manager of the Quarter 1999-2004 Manager of the Year 1999-2005 Directors of Award 1999-2007
Certifications and Licenses
Forklift Certified
December 2014 to Present
FedEx Freight LLC
Forklift Certified
February 2017 to Present
Quad Graphics
Certified Forklift Operator
Hostler
May 2019 to Present
Assessments
Forklift safety — Proficient
October 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Omega Psi Phi Fraternity Inc
March 2011 to Present
Additional Information
SKILLS PROFILE
- Excellent analytical, presentations, verbal and writing skills.
- Ability to demonstrate attention to detail and accuracy.
- Deliver exceptional customer service.
- Ability to interview customers asking probing questions.
- Employee management, team leadership, and client focus skills.
- Research and resolve complex issues.
- Review initial and ongoing cases/files.
- Technically savvy and very knowledgeable of many computer systems.
- Maintain company policy knowledge for many programs while navigating through systems
- Form and maintain business relationship/partnership with internal and external partners.
Contact this candidate