Business Analyst Process

SUMMARY:

Over ** years of experience as a Business Analyst in banking, healthcare, and retail, with extensive involvement in all phases of the Software Development Life Cycle (SDLC), utilizing methodologies such as waterfall and agile scrum.

Experience in leading and facilitating Joint Application Development (JAD) sessions among user communities, stakeholders, and technical management teams.

Proficient in technical and business writing, business process flow, business process modeling, business analysis, and testing across various methodologies.

Skilled in app rationalization, business process optimization, and systems integration within large, complex organizations.

Good experience in writing SQL queries for data validations.

Proficient in monitoring and evaluating thematic portfolios to optimize performance and ensure alignment with client goals over time.

Experience in performing Gap analysis by identifying existing applications and documenting enhancements to meet end-state requirements.

Proficient in Test Planning and Execution Management, ensuring successful validation of business requirements through structured testing processes.

Proficient in utilizing Jira to maximize traceability of all epics and user stories.

Highly experienced in Microsoft Office Suite including MS Visio, Excel, PowerPoint, Word, and Outlook.

WORK EXPERIENCE:

Charles Schwab Corporation, Westlake, TX (Remote) Oct 2022 to Present

Sr. Business Analyst

This project's primary objective is to develop thematic portfolios that enable clients to invest in sectors aligning with their viewpoints on Artificial Intelligence (AI), structural trends, or specific social issues. By offering this customization, clients can align their investment strategies with their personal convictions, thereby enhancing their investment experience and fostering a stronger connection with their portfolio holdings.

Responsibilities:

Acted as a key liaison point between the business and the technology stakeholders, governing end-to-end reporting on critical business functions.

Conducted application portfolio assessments to identify redundancies, cost-saving opportunities, and system modernization needs.

Facilitated app rationalization efforts, collaborating with business and IT teams to retire, consolidate, or upgrade applications.

Participated in defining, assessing, and validating data requirements for any new business transformation programs.

Conducted application portfolio assessments, identifying redundant systems and opportunities for consolidation.

Conducted research on market trends, industry developments, and emerging technologies to inform thematic portfolio strategies.

Worked closely with enterprise architects to define and implement IT strategies aligned with business objectives.

Worked closely with cross-functional teams to ensure seamless integration of thematic investment strategies with overall business objectives and processes.

Effectively utilized Jira to establish, track, and modify system requirements.

Supported systems integration efforts, ensuring seamless data flow and interoperability across applications.

Monitored and evaluated the performance of thematic portfolios, providing insights and recommendations for optimization.

Acted as a custodian for the data across the pipeline from source to end users, including the automation of revenue reports that pulled data from various databases and data warehouses using MS SQL Server, MS Access, and MS Excel.

Collaborated closely with the Quality Assurance team and developed test cases and test scripts.

Flagstar Bank, Inc., Troy, MI Nov 2020 to Oct 2022

Business Analyst

This project involved the identification and monitoring of suspicious activities and transactions in the bank, ensuring the reporting of suspicious transactions to the Anti-Money Laundering (AML) authorities additionally involved with Risk reporting including liquidity and cash management risks.

Responsibilities:

Conducted JAD sessions with stakeholders throughout the SDLC to resolve open issues and worked with business users to define business requirements, analyzing possible technical solutions.

Led app rationalization efforts, collaborating with IT and business teams to streamline technology investments.

Developed a data conversion strategy for migrating data from legacy systems to technology product modules and provided necessary training to stakeholders on the newly implemented and enhanced systems to ensure knowledge transfer to the entire team.

Reviewed, analyzed, and updated detailed documentation of business requirements and functional requirements, including workflows, related user stories, user acceptance criteria, and steps required to develop/enhance web applications.

Analyzed and prepared treasury risk reports, including liquidity risk, interest rate risk, and FX exposure reports for senior management and regulatory compliance.

Identified and documented business needs for new market risk and credit risk modules or the reusability of existing modules by performing gap analysis.

Interacted extensively and frequently with developers to ensure the realization of requirements.

Identified, assessed, and documented business and functional requirements, recommended business priorities, and advised on business options, risks, and costs.

Worked with the business and architectural team to define the business process flow to enhance the underwriting process, involving front-end, back-end systems, and web services for system integration.

Utilized Jira for tracking issues and defects during the implementation process.

Fifth Third Bank, Cincinnati, OH Aug 2018 to Oct 2020

Business Analyst

This project involved providing customers with a user-friendly environment to apply for their online loan applications, as well as other new business credit card and debit card applications, mortgage loans, and institutional loans.

Responsibilities:

Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.

Created high-quality functional requirement specifications and supporting documents for business systems.

Facilitated and managed meeting sessions with committees of SMEs from various business areas, including Mortgage Servicing, Loan Monitoring, and Asset Management.

Utilized Azure DevOps to track, monitor, and report on project progress and testing status.

Responsible for handling inter-bank communication related to exports through SWIFT messages.

Performed data quality analysis to identify the quality of data being stored.

Performed quality assurance and testing of the SQL server environment.

Worked with all front office systems to ensure the smooth implementation of trade processing using SWIFT messaging and other protocols for settlements.

Checked for all modeling standards, including naming standards, entity relationships on the model, and for comments and history in the model. Conducted design walkthroughs with the project team and got them signed off.

Created functional requirement documents for the impacting projects and created integrity rules and defaults.

Aetna Inc., Hartford, CT Apr 2016 to Jul 2018

Business Analyst

This project involved displaying new customers and their claim and eligibility information to customer service assistants.

Responsibilities:

Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve any issues, and come to an agreement quickly.

Prepared other mandatory project documents such as BRD, FRD, project plan, daily standup template, product backlog template, and test case template.

Conducted FRS and User Requirements Specification (URS) reviews and walkthroughs with designers, developers, and stakeholders.

Administered Jira for managing user roles, permissions, assignments, reporting, issue (defect) tracking, and dashboards.

Involved in extensive data validation by writing several complex SQL queries, conducting backend testing, and addressing data quality issues.

Responsible for Gap analysis in updating the existing Claims Management System (CMS) and involved in testing the new CMS. Also accountable for Claims Resolution and Reimbursement.

Assisted the project manager in creating the business case and project plan.

Actively analyzed current business processes (Claims, Recipient eligibility and enrollment, etc.) and worked with management to improve and implement enterprise solutions to ensure compliance.

Modified complex SQL queries to provide the correct dataset to system interfaces.

H&M, New York, NY Sep 2014 to Mar 2016

Business Analyst

This project aimed to develop teams and engage business users in creating requirements to facilitate the construction and implementation of website features.

Responsibilities:

Conducted JAD sessions with stakeholders throughout the SDLC to resolve open issues and collaborated with business users to define business requirements, analyzing possible technical solutions.

Prepared BRD and FRD by gathering requirements through detailed discussions with business users and SMEs.

Interacted with the development and testing teams to enhance the overall quality of the software.

Responsible for analyzing business and user needs, documenting requirements, and translating them into proper SRS.

Analyzed existing contractual agreements and vendor agreement renewals.

Worked to simultaneously create an easy shipment method for retail locations fulfilling orders and sending orders out to consumers.

Coordinated and communicated with end-users across multiple applications for testing preparations.

Planned and defined system requirements to wireframes with use cases, use case scenarios, and use case narratives using UML methodologies.

EDUCATION:

Master of Science in Advanced Computing from University of Bristol, Bristol, England.

Bachelor of Engineering in Computer Science from Anna University, Chennai, Tamil Nadu, India.

CERTIFICATIONS:

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

SAFe Product Owner/ Product Manager (SAFe POPM)

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