It Support Desktop

MICHAEL TAYLOR

Experienced IT Support Administrator with over 10 years of expertise in helpdesk and desktop support, network configuration, and administration of Microsoft technologies. Skilled in providing both remote and on-site support, resolving complex technical issues, and ensuring optimal performance of computing environments. Proficient in using tools like ConnectWise, ServiceNow, Citrix Director and Bomgar for efficient IT management and remote support.

SKILLS

Microsoft Technologies: Active Directory, Microsoft 365 Admin, Intune Admin, SharePoint Admin, Teams Admin, Exchange Admin, and Entra ID

Network Configuration: DNS, DHCP, Group Policy Objects (GPOs), Patch Management

IT Management Tools: ConnectWise, Bomgar

Operating Systems: Windows 11, Windows 10, Windows XP.

InTune: I have installed and assisted with Mobile Device Management

MS Teams: Managed users

O365: Managed apps on this platform. Word, Outlook, OneDrive, etc

Entra ID: Password resets and unlocks. Access and Authentication control.

Addressed vulnerabilities on devices and patch management.

Experience supporting a Citrix environment and Thin Clients.

WORK EXPERIENCE

Fidelity National Financial December 2015 – February 2025

System Administrator

Provide IT support to 2000+ users, both locally and remotely.

Manage vulnerabilities and provide software and hardware support.

Utilize Intune for end-users’ sign on purposes and software installs like MS Teams.

Create users in Active Directory and manage network printers and peripherals.

Patch workstations and laptops.

Imaging devices with SCCM

Utilize Azure Active Directory to create accounts, reset passwords, add devices to groups, and add computers to the domain.

Addressed vulnerabilities on devices and patch management.

Aloha Air Cargo January 2015 - July 2015

IT Support Specialist

Provided IT support for the main office and outer islands.

Installed computers and connected existing networks to new buildings.

Leverage Azure Active Directory to set up user accounts, reset passwords, organize devices into groups, and integrate computers into the domain.

Created users in Active Directory and Exchange.

Managed network printers and peripherals.

Managing Windows 7 Enterprise and Windows XP Computers and laptops.

Bishop & Co September 2014 - January 2015

IT Support Specialist

Administered Server 2008R2, created file shares, and managed security and permissions.

Provided support to users in the office and retail outlets.

Installed new POS systems in retail outlets.

Cisco Systems February 2012 - May 2014

Support Engineer

Provided support to users and internal offices, including satellite offices.

Managed the communications room and internal patching for Cisco.

Installed and configured Cisco TelePresence systems and EX 90 systems.

Supporting users on Microsoft operating systems and products.

Support of network printers, scanners, and copiers.

Coordinate with the IT Manager to ensure availability and reliability of servers to meet business demands.

Oversee back-office administration to ensure proper server/service monitoring and administration, backups, and job scheduling according to business needs and best practice standards.

Provide specialized technical analysis and support to ensure effective internal and external services.

Johannesburg Advanced Technologies & Engineering November 2002 - December 2011

IT Manager

Configured, administered, and troubleshooted Microsoft-based servers, Exchange, and Active Directory.

Managed VMware, LAN support, and PC rollouts.

Handled IT security, network configuration, and disaster recovery.

EDUCATION

High School Diploma, Sea Point High School

Maitland Technical College – Electrical Trades

CERTIFICATIONS

Certified in Risk and Information Systems Control – (CRISC) ISACA

Network+

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