COO

Summary:

Results-oriented executive with extensive global experience and a metrics-driven approach, specializing in operations and strategic execution to drive organizational growth and profitability. Proven expertise in scaling businesses, implementing effective policies and procedures, and leveraging innovative technologies. Skilled at aligning teams with company vision to achieve significant operational improvements and robust financial management.

Competencies:

• Operational Efficacy

• Stakeholder Management

• Quality Assurance

• Change Management

• Vendor Relationships

• Training Initiatives

• Value Engineering

• Data Analytics

• Team Mentor

Employment History:

KLĒR Corp - Arizona July 2018 – Present

Co-Founder & Chief Operations Officer

Spearheading growth at an AI SaaS start-up by implementing scalable operational frameworks that boost efficiency and fortifies financial performance.

• Strategic Partnership: Partner with the CEO to architect and execute a high-impact strategic roadmap, aligned to business priorities and delivering measurable growth outcomes.

• Operational Excellence: Engineer and optimize executive operations—including leadership meetings, OKR reviews, and board engagement, to drive alignment, accountability, and high-impact decision-making.

• Revenue Growth: Drive substantial revenue growth, transitioning the organization to a multi-million-dollar annual revenue level.

• Human Resources Management: Grow the team from a core group to an extensive network of skilled professionals, fostering a performance-driven culture.

• Process Optimization: Conduct workload assessments and devise new processes that led to a 40% increase in productivity.

• Cost Reduction: Cut operating costs by 15% per year by renegotiating vendor service contracts.

• Agile Transformation: Reduced product development times by 30% through modified Agile workflows and employee-led programs.

• Budget Optimization: Drove a 12% increase in retention and loyalty by implementing improvements to our customer service policies.

• Profitability Enhancement: Increased quarterly profits by 25% through market opportunity optimization and revenue streamlining.

• Change Agent: Lead strategic transformation by harmonizing team objectives, breaking silos, and fostering a high-performance, goal-oriented culture.

• Capital Raising: Successfully secured funding to support sales, growth, and market share objectives.

• Business Expansion: Investigate and pursue expansion activities, including investments, acquisitions, and corporate alliances.

Saatchi & Saatchi – China March 2017 – August 2017 Director - Projects & Operations - Contract

Designed and implemented forward-thinking policies, programs, tools, and processes to boost efficacy and profitability.

• Infrastructure Establishment: Built the business infrastructure, surpassing company and client expectations and ensuring flawless project execution.

• Project Delivery Excellence: Delivered projects on time, within budget, and to the highest quality standards.

• Unified Delivery Methodology: Developed a common delivery methodology to harmonize operations across multiple locations.

• Risk Management: Implemented robust strategies to minimize risks and ensure smooth project execution.

• Team Expansion: Scaled office staff from 7 to 35 within six months, demonstrating strong leadership and talent management.

• Client Relationship Management: Cultivated strong relationships with "C"-level executives, achieving high customer satisfaction and Net Promoter Scores.

BBDO and Proximity – Singapore January 2016 – January 2017

Director of Operations

Facilitated business change by leveraging operational best practices, transformation drivers, and technology innovation to drive organizational efficiency and deliver a seamless user experience.

• Partnered with the CEO in the development of the strategic objectives for the organization.

• Developed processes to identify, articulate and mature technology solutions that provide significant ROI.

• Built, managed, and led the data reporting team to deliver fact-based insights.

• Managed outsourcing partners in India, Vietnam, and the Philippines.

• 35% increase in on-time delivery due to technology improvements.

• 20% increase to scope adherence by reviewing every RFI, RFP and SOW for accuracy and detail.

• 15% increase in margins created by monitoring financial data metrics.

POSSIBLE – Singapore January 2015 – October 2015

PMO Director

Drove the enhancement of business systems and processes, fostering a culture of continuous improvement in collaboration with relevant stakeholders.

• PMO Creation: Established a Project Management Office to provide governance, ensure accountability, and instill discipline in project management.

• Cost Savings: Achieved long-term cost savings through improved resource and vendor management.

• Staff Utilization: Increased staff utilization from 67% to 90% by implementing capacity management software.

• On-Time Delivery: Improved on-time delivery rates by 25%.

• Timesheet Completion: Achieved a 40% month-over-month increase in timesheet completion by educating staff on its importance.

POSSIBLE – Sydney, Australia July 2014 – January 2015

Operations Director

Consulting – Sydney, Australia June 2010 – July 2014

Highlights

Sapient: Established the first PMO and expanded the PM team across three locations. BMF: Managed the Commonwealth Bank Real Estate Mobile App project with a $3M budget. Leo Burnett: Oversaw the Canon suite of projects, managing 25 active projects with an $1.5M budget.

Educational History:

Computer Learning Center Community College of Philadelphia

• Bachelor of Computer Science • Business Management & Real Estate

Citizenship:

• United States of America

• Australia

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