Customer Service Insurance Agent

Isaiah Glasgow

Birmingham, AL ***** • 205-***-**** • ******.*********@*****.***

Professional Summary

Accomplished Insurance Agent and Agency Director with a proven track record of fostering client loyalty and driving revenue growth at companies like State Farm. Expert in client needs analysis and operational planning, excelling in team management and implementing recruitment strategies. The approach combines professionalism with a keen focus on customer service, ensuring significant advancements in agency efficiency and sales leadership.

Skills

Customer Service

Licensed Insurance Agent

Professionalism and Ethics

Quotes and sales

Customer follow-up

Work History

Insurance Agent, 04/2023 to Current

Colonial Life – Trussville, AL

Built strong relationships with clients through consistent communication and excellent customer service.

Responded to customer calls swiftly to resolve issues and answer questions.

Efficiently managed policy sales of over $100k

Maintained high standards of customer service by building relationships with clients.

Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Insurance Agent, 02/2022 to 04/2023

State Farm – Hoover, AL

Prepared and reviewed insurance applications to verify compliance with regulations.

Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Freight Broker, 04/2021 to 02/2022

Total Quality Logistics Inc. – Birmingham, AL

Monitored market and negotiated rates based on trends.

Developed strong relationships with carriers and shippers, fostering trust and loyalty.

Negotiated competitive rates with carriers, resulting in cost savings for customers.

Contacted existing customers to update accounts and confirm deals.

Agency Director, 02/2018 to 04/2021

Globe Life Insurance – Nashville, TN

Developed and implemented successful business plans focused on cost-effective service delivery and revenue development.

Increased agency efficiency by streamlining processes and implementing new technologies.

Implemented performance evaluation systems, enabling continuous improvement within the workforce.

Education

Bachelor of Science: Marketing, Expected in 05/2026

University of Alabama At Birmingham - Birmingham, AL

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