Workers' Compensation Case Management

Sonia Behzad

Fredericksburg VA

540-***-**** ***********@*****.***

TS/SCI w/CI Poly

RESUME SUMMARY

Dynamic and results-driven HR professional with over a decade of experience supporting both federal and private sector human resources operations. Expert in managing full-cycle HR functions, including onboarding/offboarding, payroll administration, employee relations, policy implementation, regulatory compliance, and benefits coordination. Highly skilled in maintaining and optimizing HRIS platforms—particularly PeopleSoft HRMS—across large, multi-site organizations. Experienced HR professional with over 8 years of specialized expertise in managing leave of absence programs, disability and ADA accommodations, workers' compensation, and FMLA administration. Proven ability to mentor teams, streamline leave processes, maintain compliance with federal/state laws, and serve as a liaison between employees, managers, and benefits vendors. Strong analytical thinker with a passion for supporting employee well-being while driving operational excellence.

CORE COMPETENCIES

FMLA, ADA, STD, LTD, WC

Leave of Absence Compliance

Workday & HRIS Platforms

Case & Claims Management

Team Mentorship & Leadership

Return-to-Work Coordination

Policy Interpretation & Consultation

HR Reporting & Payroll Coordination

Employee Advocacy

Microsoft Office Suit

PROFESSIONAL EXPERIENCE

TechAnax-HR Manager June 2022-Present

Woodbridge VA

Lead the end-to-end administration of all employee leave programs, including FMLA, ADA, STD, LTD, and workers' compensation.

Partnered with managers and HR teams to ensure consistent application of leave policies and compliance with all applicable laws.

Trained and mentored junior leave coordinators; assigned and reviewed cases to meet service level and payroll deadlines.

Consulted on ADA accommodations and interactive process; coordinated medical documentation and facilitated return-to-work plans.

Prepared and submitted biweekly payroll reports related to disability and leave payments.

Monitored leave trends and recommended proactive strategies to reduce leave durations and improve return-to-work outcomes.

Generated and analyzed leave metrics and dashboards; shared insights with HRBPs and Centers of Excellence.

Tracked and documented compliance with required training (EEO, FISMA, anti-harassment, safety).

Supported HRIS maintenance and ensured data integrity across employee lifecycle events.

Resolved employee concerns, supported disciplinary processes, and ensured confidentiality and policy alignment.

Coordinated recognition programs and contributed to organizational engagement initiatives.

Reviewed and updated company policies to ensure compliance with federal, state, and local employment laws.

Provided full-scope HR support in a hybrid federal/commercial environment.

Managed daily HR operations for over 100 employees across multiple federal contracts, including full-cycle onboarding, offboarding, and benefits administration.

Supported PeopleSoft HRMS maintenance, employee data updates, and lifecycle events; ensured data accuracy and integrity across payroll and HR modules.

Processed bi-weekly payroll, verified tax compliance, resolved discrepancies and completed W-2/W-2c processing.

Conducted testing, wrote SOPs, and submitted system enhancement requests to improve reporting and data accuracy.

Delivered user support and PeopleSoft “how-to” training to HR staff and field users, improving adoption and process understanding.

Maintained security access controls, updated security trees, and coordinated with IT for change requests and audits.

Collaborated with cross-functional teams on regulatory changes and system updates, ensuring alignment with federal policy.

Partnered with leadership to manage employee relations activities.

Maintained compliance with federal, state, and local employment laws and regulations; recommended best practices to ensure compliance.

Possessed knowledge and ensured compliance with the Service Contract Act (SCA), Davis-Bacon Act (DBA), and Collective Bargaining Agreements (CBA).

Participated in the Request for Proposal (RFP) process by providing HR information and expertise.

Supported internal communications, working with relevant stakeholders on communication efforts.

Analyzed metrics and trends; collaborated with Compensation and Benefits to attract and retain top talent; used data to make recommendations on internal equity and job analysis.

Supported HR initiatives to address organizational challenges.

Assisted in designing and delivering targeted solutions, including strategic planning, visioning, change management, and team-building.

Assisted with drafting responses to Department of Labor audits and union grievances.

Contributed to developing HR's strategic direction aligned with organizational goals.

Partnered with Senior Leadership on succession planning, skills assessment, and development.

Reviewed and analyzed business metrics, including retention and employee experience data, to recommend systemic improvements.

Collaborated with talent acquisition to build a sustainable talent pipeline for current and potential contract wins.

Led, mentored, and guided HR team members.

Virginia Department of Social Services September 2019-May 2022

Richmond VA

Conducted comprehensive workforce analysis and developed strategic solutions to address skill gaps, improving workforce planning efficiency.

Interpreted and implemented HRIS policy guidance and technical updates related to PeopleSoft modules (HR, Benefits, Payroll, and Recruitment).

Served as SME for field commands, resolving system and operational issues not addressed by standard procedures.

Managed FMLA, parental leave, and disability cases for a workforce of 600+ employees across multiple states.

Maintained leave cases using Workday and third-party case management tools, ensuring accuracy and confidentiality.

Collaborated with payroll and benefits teams to ensure seamless pay continuation and benefits coverage during leaves.

Advised managers and employees on LOA policies, leave eligibility, and required documentation.

Assisted in updating leave policies and training guides to reflect compliance updates and process improvements.

Created business process documentation, audit reports, training manuals, and user guides for HR and payroll system users.

Led testing efforts for component updates, ensuring functionality post-upgrade and minimizing system disruption.

Participated in design and maintenance of system setup tables, security roles, and interface configurations.

Oversaw payroll reporting and coordinated with finance to ensure accuracy in payment processing and treasury alignment.

Managed HRIS systems and implemented process improvements to optimize HR operations, enhancing talent management and performance tracking.

Led employee relations initiatives to improve retention and engagement through effective feedback loops and training programs.

Ensured compliance with federal employment laws, including OFCCP, SCA, DBA, and CBA regulations.

Established workforce crisis response protocols, facilitating rapid communication and support during emergencies, layoffs, or compliance issues.

Introduced flexible work arrangements and enhanced health insurance benefits, increasing employee satisfaction and retention.

Reviewed and improved the compensation and benefits framework through regular market analyses, ensuring competitiveness and alignment with federal salary structures.

Thriveworks- Human Resources Generalist July 2016- June 2019

Fredericksburg VA

Employee Engagement:

Monitored posts in Facebook Workplace for the Thriveworks Group, including the Admin Team Group.

Investigated employee complaints by interviewing relevant parties, gathering information, providing feedback, and making recommendations for corrective action to prevent recurrence.

Developed a thorough understanding of the company handbook, policies, and procedures to provide accurate interpretation and guidance.

Proactively researched and maintained knowledge of labor laws, regulations, and external mandates, reporting changes that affect HR functions.

Processed requests following standard procedures for new hire onboarding, employee lifecycle changes, and employment separations.

Maintained the compensation system, including job descriptions, classifications, salary scales, and master job listings.

Provided analytical support, including reporting on attrition and other corporate metrics.

Participated in special projects as needed.

Created workflows in the HRIS system to improve HRIS operations.

Maintained accurate and up-to-date HR files, records, and documentation, ensuring confidentiality.

Participated in routine and external audits.

Provided backup support to the HR department as needed.

Engaged daily across the platform.

Onboarding:

Used DocuSign to send internal and external offers, including admin offers and internal clinician employment addendums as needed.

Conducted 1-month and 3-month new hire check-ins.

Collaborated with another HR Generalist to address employee inquiries and complete employment verifications promptly, responding to emails in the general HR inbox.

Benefits Administration:

Assisted with audits and monthly enrollments as needed.

Administered and monitored FMLA and LOAs across the company.

Special Projects: Assisted with quarterly and weekly projects as needed.

EDUCATION

DeVry University-Bachelor’s in business administration Minor Project Management- June 2016

SKILLS & CERTIFICATIONS

SHRM Certified Professional (SHRM-CP) – Expected 2025

FMLA Compliance & Administration Training – HRcertify, 2023

Top Secret Clearance

Typing skills (WPM 90)

Proficient with Human Resource Management Systems (Workday, Paychex, GoCo)

Skilled with Microsoft Office Suite (Word, Excel, PowerPoint)

Recruitment and selection

Training and onboarding

Benefits management and administration

HR-Related project (organizational behavior, psychology, etc.)

Hard Skills

Microsoft Office Suite, Efficient with Human Resource Management Systems (HRIS), Efficient working with, Excellent typing skills, Recruitment, and Selection, Training and onboarding, investigative skills, Background checks, Benefits management, and administration, Employee retention, Scheduling, CATMS, DTS HRIS: Paychex, ADP, Deltek Costpoint, UKG Payroll: Paychex Flex, ADP Workforce PeopleSoft Query Manager, Crystal Reports, Excel Pivot Tables Compliance: EEO, FMLA, FISMA, DoD HR Policies

Soft Skills:

Oral and written communication skills, Coaching skills, Advising skills, Teamwork Ethics, Decision-making skills, Problem-solving skills, Organizational skills, Listening skills, Interpersonal skills

Contact this candidate