Salesforce Developer Project Management

Vishwender Saida

+1-912-***-**** *****.*****@*****.***

PROFESSIONAL SUMMARY

Senior Salesforce Developer with a strong background in architecting and deploying scalable Salesforce applications using Apex, Visualforce, and Lightning components. Proven track record of collaborating with stakeholders to deliver optimized solutions and setting industry standards for Salesforce best practices. Successfully led projects involving Salesforce integration and AI-driven improvements. Eager to leverage expertise to drive innovative solutions in a Salesforce Developer role.

SKILLS:

Salesforce Technologies : Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, Apex Web Services, Lightning Components, Force.com Eclipse IDE Plug-in, Workflow & Approvals, Dashboards, Reports and Custom Objects, Microsoft 365

Languages : Java, Apex, Angular Js

Web Technologies : HTML, CSS, Java Script

Databases : Ms SQL-Server 2005, 2008

Operating Systems : Windows2007Server, Windows-XP, Windows11

Version Controls : Copado, Gearset, GitHub, Azure Repos, Bitbucket

Test Management Tools : Selinium, Git, Vscode

Project Management : Jira, Agile, Scrum

Development Methodologies : Water fall Model, Agile, TDD

ETL Tools : Informatica Cloud, Data Loader

EDUCATION

Campbellsville University, Kentucky - US

Master of Science, 2020

University of Hartford, Connecticut - US

Master of Engineering, 2015

JNTU, Hyderabad - India

Bachelor of Engineering, 2013

CERTIFICATIONS

Salesforce Certified AI Associate

Certified Salesforce Platform Developer 1

Certified Salesforce Platform Developer 2

Certified Salesforce JavaScript Developer 1

Salesforce Certified Platform App Builder

Certified Salesforce.com Administrator

Certified Advanced Administrator

Certified Salesforce Sales Cloud Consultant

Salesforce Marketing Cloud Consultant

Project Management Professional (PMP)

Trailhead

https://www.salesforce.com/trailblazer/vsaida

WORK EXPERIENCE:

American Fidelity Assurance October 2019 to Present

Healthcare IT Leaders April 2019 to September 2019

RR Donnelley’s and Sons November 2018 to March 2019

Georgia Pacific/ Koch Industries July 2018 to October 2018

Blue wolf/ IBM May 2016 to June 2018

Cole Capital December 2015 to April 2016

PROFESSIONAL EXPERIENCE

American Fidelity Atlanta/Remote

Sr. Salesforce Developer/ Lead October 2019 – Present

•Successfully contributed to Agile project teams, collaborated with cross functional teams to define user stories, prioritize backlog items, and participate in sprint planning and retrospective sessions.

•Facilitated internal team meetings, daily standups, ensuring that project progress was tracked, and team stayed aligned with project objectives and timelines.

•Developed custom Lightning Web Components (LWC) to extend Salesforce's functionality and meet specific business requirements.

•Leveraged modern JavaScript and HTML standards to create responsive and performant user interfaces.

•Handle User experience and communication utilized user-centered design principles to effectively manage and dispatch same-day notifications, email notifications, and hourly text updates containing comprehensive appointment details to customers.

•Led end-to-end Salesforce implementation for a major health insurance provider, improving member enrollment and claims processing efficiency by 30%.

•Implemented and customized Salesforce Agentforce within Sales Cloud to streamline agent workflows, improving lead management and policy sales efficiency.

•Developed and optimized Lightning Web Components (LWC) to enhance the agent experience, enabling real-time policy tracking and customer engagement.

•Configured and managed Salesforce Agentforce within Sales Cloud to enhance agent workflows, improving lead management and policy sales processes.

•Customized page layouts, record types, and Lightning App Builder components to optimize the agent experience and streamline policy tracking.

•Led the end-to-end development of a scalable Lightning Web Components (LWC)-based application, streamlining policy management, claims processing, and customer interactions for health insurance agents.

•Implemented AI-driven predictive analytics with LWC for risk assessment, helping insurers proactively identify high-risk patients and recommend preventive care measures.

•Integrated third-party healthcare APIs (FHIR, HL7) with LWC, enabling seamless data exchange between payers, providers, and health records.

•Built interactive LWC-based provider portals, allowing seamless appointment scheduling, eligibility checks, and prior authorization submissions, improving operational efficiency.

•Designed role-based access control and compliance workflows in FSC to meet industry standards, ensuring HIPAA and data security compliance.

•Built RESTful API integrations with external health insurance platforms, third-party payment systems, and regulatory agencies for real-time claims adjudication and financial transactions.

•Optimized Bulk API usage for large-scale policyholder data migration and real-time synchronization between Salesforce and legacy health insurance databases.

•Designed a new UI page using Lightning Web Components for experience cloud project where user can be able to fetch data and create Account contact relationship and enable the contact to login into Experience cloud portal page.

•Mentored and led a team of Salesforce developers, conducting code reviews, architecture discussions.

•Experience on executing Test scenarios, write test plans and creating Agile testing methodologies.

•Setup CI/CD pipelines in Gearset DevOps tool for Salesforce to automate the building and testing of Salesforce components, ensuring code quality and stability before deployment.

•Maintained comprehensive documentation of deployment plans, strategies, and post-deployment activities within Gearset DevOps tool for Salesforce, AWS, ensuring transparency.

•Acted as a key point of contact for escalated P1 and P2 incidents, facilitating rapid response and resolution by engaging appropriate stakeholders and resources.

Healthcare IT Leaders Alpharetta, GA

Sr. Salesforce Developer April 2019 - September 2019

•Worked closely with Business Managers, Lead Developer in gathering requirements/issues, design and implement Solutions State of Colorado- Office of Early Childhood (OEC) Health SFDC PROD instance.

•Worked on OEC App, Front Desk App, Patient Advocate App, Custom applications built on Service Cloud. Patient Portal community built on Experience Cloud for governance.

•Worked on OEC App to provide leadership to align resources for children, families, and early childhood professionals. Created Calendar to show OEC events and ability to book appointments.

•Developed custom API's which send billing statements data, medications sent to pharmacy data to Marketing cloud using batch apex and schedule apex to trigger Text, SOQL and email notifications for patients as part of Salesforce-Marketing cloud Integration and used MVC architecture.

•Developed Patient Health record PDF which allows patients to enter a date range, view and be able to download Health records in PDF format.

•Converted all front-end UI pages from Visualforce pages to Lightning Component Framework, Developed Batch Apex to find out First Login Date Time for Patient Portal Community Users.

•Worked on several UI changes on Patient Portal, Front Desk App and made it compatible on desktop, mobile devices like iPad and iPhone devices.

•Used Postman to make callouts to other systems like Marketing Cloud, Public Web Site to check the Request, Response, Status Code.

•Developed/updated several Apex Classes, Aura Components, Lightning Web Components, SQOL, Visual Force Pages, Custom Controllers, Extensions, Batch Apex, Schedule Apex and Apex Triggers for components related to Patient Portal, Front Desk App, using MVC architecture.

•Built interactive LWC-based provider and patient portals, enabling seamless integration with life sciences data, facilitating appointment scheduling, eligibility checks, and prior authorization submissions, improving operational efficiency.

•Automated business processes using Flow, Process Builder, and Approval Processes, reducing manual intervention in clinical trial approvals and specialty treatment authorizations.

•Managed and optimized Salesforce environments, including sandbox refreshes, deployment pipelines, and performance tuning, ensuring system reliability and scalability.

•Created and maintained custom reports and dashboards, empowering executives, clinical researchers, and healthcare providers with actionable insights for pharmaceutical sales, drug efficacy studies, and patient engagement analytics.

•Managed daily operations of Sales and Community Cloud platforms for an insurance firm customized record types, validation rules, and page layouts to meet the requirements of different insurance product lines.

•Proficient in utilizing Copado for release management and enhance salesforce deployment process.

•Integrated Salesforce version control systems with Git with Copado to effectively manage and track changes, facilitating collaboration among development teams.

•Established DevOps best practices, leveraging Salesforce DX, Git, and Copado to streamline deployments and improve team productivity.

•Integrated LWC with Apex controllers and Lightning Data Service (LDS) and manipulate data from Salesforce objects.

•Increased Code Coverage to 85% plus for existing custom Apex Classes for smoother minor, major, project deployments and resolved the deployment errors.

RR Donnelley & Sons Chicago, IL

Salesforce Developer November 2018 - March 2019

•Experience in implementing Salesforce.com CRM applications, developing complex applications, delivering architectural implementations for business needs.

•Experience in working with Agile/Scrum software development lifecycle.

•Orchestrated daily standup meetings to discuss task statuses, impediments, and plans for the day, promoting transparency and accountability.

•Worked on Sales Cloud with various custom-built Page layouts, Custom tabs, Custom Apps, suit to the needs of the application.

•Developed Reports, Dashboards and Approvals to continuously monitor data quality and integrity.

•Developed Apex Classes, and Apex Triggers, Batch Apex, Web services for various functional needs in the application Classes and ensure on getting maximum Test Coverage, maintained code review at best. Review code for potential performance issues, security, and reusability.

•Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application with third party tools such as React.js.

•Migrated existing Visualforce pages to Lightninging Components and sent data from client-side server to server-side server using Lightning Data Services Imperatively.

•Upgraded Visualforce pages from Salesforce Classic to Lightninging Experience to develop rich user interface.

•Developed web services REST API for integrating with middleware to import the data to Salesforce.

•Worked on REST APIs for consumption by 3rd party systems to salesforce.

•Created and Execute Test scenarios, Test stories, write test plans and gather test data requirements.

•Strong communication, coordination, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

Georgia Pacific/Koch industries Atlanta, GA

Salesforce Developer/Administrator July 2018 - October 2018

•Actively engaged in business meetings to gather project requirements, understand stakeholder needs, and align project goals with organizational objectives.

•Collaborated closely with business analysts and stakeholders to translate business requirements into tasks and user stories.

•Created a custom Lightning data table using Aura Component to calculate Metrix, using MVC architecture.

•Render the values from the Lightning data table from Aura component and create a new record on a button click and provide an option to download it as an .csv file or as a pdf file format.

•Conducted thorough data analysis and profiling of source systems to understand data structures, quality, and dependencies.

•Designed and implemented data transformation logic using Informatica ETL tool to ensure data compatibility and integrity within Salesforce.

•Developed FSC-based financial workflows to automate trade credit approvals, vendor payment processing, and cash flow management, reducing manual intervention and improving operational efficiency.

•Integrated Salesforce FSC with ERP systems (SAP, Oracle) and third-party financial platforms to enable real-time transaction monitoring, accounts reconciliation, and inventory financing solutions for Georgia-Pacific’s supply chain.

•Designed FSC-based relationship mapping to track distributor networks, supplier contracts, and customer financial interactions, ensuring seamless financial operations and compliance.

•Customized Salesforce CRM is beyond native functionality with Apex code, using SQOL as per the requirements.

•Developed Test classes and maintained the code coverage to deploy into the production boxes.

•Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production environments.

•Automated workflows that make applications collaborate with Salesforce Chatter for the users in the company posting messages to groups and individuals.

•Communicating regularly with SFDC designated super users to support them in their role and provide information and training on new features and functionality.

•Tested & migrated them between Sandbox and Production environments for final implementations.

Blue wolf/IBM (End Clients: USAA, AECOM, Panasonic, Cydcor LLC)

Salesforce Developer/Administrator May 2016 - June 2018

•Involved in business meetings, daily scrum meetings, Gathered the requirements/Business requests from various application managers and teams.

•Analyzed business needs, distinguished between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.

•Automated workflows that make applications collaborate with Salesforce Chatter for the users in the company posting messages to groups and individuals.

•Design a scalable data model with standard/custom objects for B2B telecom accounts, contracts, services, and subscriptions.

•Optimize performance and mobile responsiveness for B2B field sales and support teams.

•Use scheduled jobs for telecom-specific B2B tasks like usage monitoring and bulk contract renewals.

•Gather feedback to enhance B2B customer management features (e.g., contract renewals, bulk service upgrades).

•Worked on Disposition VF Page and converted to Lightning pages to support Salesforce Mobile App which loads Bell Canada application's flow which is stored as Static Resource.

•Worked closely with Project owner and project manager along with cross functional team to design and develop Commerce cloud portal's core functionality, such as product search, product catalog, account management, and order processing to meet B2B Commerce requirements.

•Created a new portal for B2B platform using Commerce cloud involving multiple steps and coordinating different elements.

•Worked on a Salesforce Lightning application for Sales group to create leads and turn in opportunities for Telecom related products.

•Developed and Customized User interface (UI) in Salesforce using SQOL, Visualforce, Apex controller extensions, custom controllers, and standard controllers in Visualforce, MVC Architecture.

•Customized the Salesforce user interface by creating visually appealing Lightning Components with CSS styling adhering to Lightning Design Systems (SLDS) guidelines and React.js.

•Developed interactive tables, pages, and forms to improve user engagement and productivity.

•Developed Apex Classes, Batch apex and Apex Triggers for various functional needs in the application, worked on Logs defects and issues into defect tracking system.

•Designed and implemented approval workflows within CPQ to ensure proper authorization of quotes and orders, improving compliance and reducing errors.

•Collaborated with cross-functional teams, including IT, sales, and finance, to align CPQ solutions with the company's strategic goals.

•Communicating regularly with SFDC designated super users to support them in their role and provide information and training on new features and functionality.

•Created comprehensive documentation for Lightning Components, including technical details to use as a technical guide.

•Conducted training sessions to educate team members on project development and best practices.

•Deployed code across various sandboxes using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.

Cole Capital Phoenix, AZ

Salesforce Administrator/Developer December 2015 - April 2016

• Interacted with business user’s groups to gather requirements for Salesforce Implementation and interacted with all levels of

external and internal customers.

• Perform analysis of business requirements & designed solution by customizing various standard objects.

• Involved in Salesforce Application Setup and customized apps to match the functional needs for organization.

• Developed different Visualforce pages to suit the needs of application using different Visual force components.

• Created custom objects, validation rules, custom tabs and Page layouts, search layouts to organize fields, custom links, and

related lists. Created email-to-cases, Web-to-Case automated-responses, assignment rules, email alerts and templates for Case

Management.

• Worked on various Salesforce standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Created custom Dashboards for manager & home page and gave accessibility to dashboards authorized people.

• Provided data access reports to Compliance and Security ensuring that data and roles.

• Executed Unit testing, Integration, User acceptance and Operational acceptance testing to prove that the system confirms to

specifications of business and quality requirements.

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