Business Analyst Process

ESTHER MOEMEKE

Sr. Business Analyst

**** ******* *****, ********, *****. USA. 75150

(678) 515 – 6636

Email: *************@*****.***

SUMMARY

Results-driven Business Analyst with over 8 years of experience in eliciting requirements, analyzing business processes, and implementing data-driven solutions in complex operational environments. Adept at bridging business needs with technology solutions to enhance efficiency, optimize workflows, and drive organizational success. Highly skilled in Agile methodologies, business process modeling, and stakeholder management, with expertise in tools such as SQL, Power BI, Tableau, JIRA, and Visio. Committed to translating business challenges into actionable solutions that improve performance and deliver measurable outcomes.

CORE COMPETENCIES

Business Process Analysis & Optimization, Requirements Elicitation & Documentation, Data Analysis & Visualization (SQL, Tableau, Power BI), Agile & Waterfall Methodologies, Stakeholder Management & Communication, Project Management & Coordination, User Acceptance Testing (UAT), Risk Assessment & Mitigation, Financial Modeling & Forecasting.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Humana Healthcare - Louiville, KY June 2023 – Present

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Humana provides affordable Medicare Advantage Plans at Low Cost. As of 2014 Humana had over 13 million customers in the U.S

This was a process re-engineering project which was aimed at improvements on the existing business process of how customers will select and qualify for available healthcare plans provided by Humana.

Developed and maintained detailed project documentation, including BRDs, FRDs, and use cases, to support system enhancements and new implementations.

Conducted data analysis using SQL and Power BI to generate actionable insights, resulting in a 20% improvement in decision-making accuracy.

Facilitated workshops and meetings with stakeholders to prioritize requirements and ensure project deliverables were met on time and within budget.

Led User Acceptance Testing (UAT) efforts, ensuring seamless system deployments and minimal disruption to business operations.

Review, analyze existing functionality for areas of improvement and develop use cases to track changing requirements.

Interact with internal and external customers to discover needs in order to design new features and functionalities.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs.

Assimilate stakeholder priorities resulting in a prioritized, estimated and groomed Product Backlog.

Actively lead product vision, development, success metrics and execution across a number of teams to maintain product and strategy alignment.

Actively work in a Scrum environment / proactively communicate and collaborate with customers and the team as needed.

Design/mockup new User Interfaces to create the optimal user experience.

Actively creating user stories in JIRA to enhance the Product to be more efficient & user friendly.

Demonstrate new and existing functionality to both internal and external users.

Provide end-user training in early stages of product development.

Actively engage with the Software Developers, QA, and Implementation team to ensure product is being developed based on business/users requirements and delivered on time.

Collaborate with the leadership team to discuss/resolve issues related to the Sprint Release Schedule.

Collaborate with offshore and onshore Dev/Testing Team to ensure Release schedule aligns with the Roadmap.

Communicate, engage/support the Marketing Team, Customer Expert Team, Customer Care Team, Customer Success Team, Directors, and various departments to provide essential product enhancements and development support throughout the project.

Break down high-level product design concepts into business requirements and detailed functional requirements for development.

Identifies potential technical problems or design flaws so that preventive action can be taken.

Performs research (in the form of internet searches, reading books, attending seminars, interviewing industry experts, etc.) to augment understanding of business processes and user requirements.

Sr. Business Analyst

All State Insurance - Northfield Township, IL March 2021 – May 2023

The Allstate Corporation is an American insurance company, headquartered in Northfield Township, Illinois, near Northbrook since 1967. Founded in 1931 as part of Sears, Roebuck and Co., it was spun off in 1993. The company also has personal lines insurance operations in Canada.

This was a process re-engineering project and was aimed at re-designing the Claims Process and policy management within Allstate. Changes on the claims process also had an impact from a technical perspective.

The re-design of the claims process provided customers with more incentives and additional options on how to file claims. This further reduced call volumes and increased productivity of the customer service Agents.

Analyzed and optimized supply chain processes, reducing lead times by 25% and improving inventory management.

Supported the development of financial models and forecasts, enabling data-driven budgeting and resource allocation.

Trained end-users on new systems and processes, ensuring smooth adoption and minimizing resistance to change.

Draft and maintain business requirement and alignment with functional and technical requirements

Created relevant documentation: UML diagrams - Use Cases, Sequence Diagrams, Process Flow Charts, and Prototypes, such as Wireframes.

Review, analyze existing functionality for areas of improvement and develop use cases to track changing requirements.

Process Flows: Captured and documented requirements from the business using Lucidcharts .

Interact with internal and external customers to discover needs in order to design new features and functionalities.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs.

Design/mockup new User Interfaces to create the optimal user experience.

Demonstrate new and existing functionality to both internal and external users.

Provide end-user training in early stages of product development.

Actively engage with the Software Developers, QA, Implementation team to ensure product is being developed based on business/users’ requirements and delivered on time.

Collaborate with the leadership team to discuss/resolve issues related to the Sprint Release Schedule.

Collaborate with offshore and onshore Dev/Testing Team to ensure Release schedule aligns with the Roadmap.

Identifies potential technical problems or design flaws so that preventive action can be taken.

Enhanced test cases and scripts by adding the required functionality as per the new business requirements.

Communicated with development team to resolve the issues, performed regression testing to verify bug fixes

Coordinated with QA team for System Testing, Integration Testing and Regression Testing

Participated in various meetings and discussed Enhancement and Modification Request issues

Business Analyst

United Parcel Service - Atlanta, GA August 2017 – Febuary 2021

United Parcel Service is a multinational package delivery and supply chain management company.

Along with the central package delivery operation, the UPS brand name is used to denote many of its divisions and subsidiaries, including its cargo airline (UPS Airlines), freight-based trucking operation (UPS Freight), and retail-based packing and shipping center. The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia, which is a part of the Greater Atlanta metropolitan area.

This was an enhancement project, in which the business had several requirements to change the existing user interface and user experience of the website. The changes required adding more options to the support menu for services provided in the HR management platform.

Assisted senior analysts in gathering and documenting business requirements for software development projects.

Performed data analysis to identify trends and provide insights for strategic decision-making.

Prepared reports and dashboards using Excel and Tableau to communicate key metrics to stakeholders.

Elicited requirements by identifying system users and conducting interviews.

Managed scope and requirements throughout the Software Development Lifecycle.

Performed and coordinated the analysis, design, development and implementation of requirements.

Enhanced the agile methodology efficiently. Made recommendations and provided alternatives with regards to various development and support initiatives.

Conducted JAD sessions and interviews with developers and SMEs for eliciting requirements.

Documented, communicated effectively and helped to resolve feedback, questions and enhancement requests.

Managed stakeholder's expectations effectively.

Participated in cross-functional team meetings with several various units to gather information on the business processes and workflow.

Worked towards research and business analysis for client services and system enhancement by continuously interacting with the business users.

Analyzed workflow systems to identify opportunities for improvement and developed flowcharts using Lucidchart.

Provided previously agreed upon service level of production system support. Provided training, documentation, and change requests for new developments.

Maintained and prioritized testing issues logs ensuring that issues and scope changes are managed within the developer’s workflow.

Assisted in developing test plans, test cases and performed user acceptance testing.

Collaborated with developers and SME’s to establish the technical vision and analyzed tradeoffs between usability and performances (non-functional requirements)

EDUCATION

Bachelor of Science in Business Administration

Novana University, Delta State, Nigeria.

September 2008 – July 2012

Certifications

Bachelor of Science in Business Administration

Tableau Desktop Specialist

SQL for Data Analysis

ACHIEVEMENTS

Delivered a $5M process automation project 2 weeks ahead of schedule, resulting in a 25% reduction in manual effort.

Recognized as “Employee of the Year” for outstanding contributions to a high-impact business transformation initiative.

Increased customer satisfaction scores by 20% through the implementation of a customer feedback analysis system.

REFERENCES

References Available on Request.

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