Elizabeth R. Miller ***********@*****.***
**** ******* ****** ************ ** 19146 215-***-****
EDUCATION: TEMPLE UNIVERSITY, Philadelphia, PA
Bachelor of General Studies in International
Business, Graduated: January 2025
AWARDS:
Member of the Phi Theta Kappa Honor Society
INTERNSHIP:
Aramark: Step up to Leadership Program
May 2023-September 2023
Concessions Supervisor
●Participated in a paid summer internship program with Aramark, a 10-12 week learning experience for college seniors
●Gained exposure to impactful work and dynamic responsibilities, contributing to daily operations and gaining valuable insights into the business
●Worked alongside leadership teams to learn the ins and outs of location-specific operations
●Engaged in hands-on tasks, taking on responsibilities and supporting operational goals
●Accessed resources and received mentorship to enhance resume and build foundational skills for future career growth.
EXPERIENCE:
AIL Globe Life
December 2023- Present
Licensed Life Insurance Agent
Business Planning & Market Knowledge
●Developed and executed strategic sales plans to drive policy adoption in a competitive market
●Built a network of clients through prospecting, referrals, and relationship management
●Assessed local market trends and customer demographics to tailor sales strategies
Sales & Customer Engagement
●Utilized consultative selling techniques to educate clients on life insurance solutions
●Engaged with a diverse range of clients to build trust and drive policy adoption
●Consistently exceeded sales targets by identifying client needs and presenting customized solutions
Physician & Professional Networking
●Built relationships with physicians, financial advisors, and community organizations to generate referrals
●Educated professionals on the value of life insurance for financial security and estate planning
●Attended industry events and maintained an active presence in relevant professional networks
Product & Industry Expertise
●Gained deep knowledge of life insurance products, underwriting processes, and regulatory requirements
●Explained complex financial concepts in a clear and compelling way to clients and professionals
●Maintained up-to-date knowledge of market trends and competitors to differentiate offerings
Compliance & Ethical Sales
●Ensured all sales activities complied with industry regulations and company policies
●Maintained accurate records and documentation for transparency and compliance audits
●Delivered exceptional customer service while adhering to ethical and legal sales practices
Performance-Driven & Results-Oriented
●Excelled in a fast-paced, results-driven environment with a focus on meeting and exceeding quotas
●Adapted to a changing financial and healthcare landscape, staying ahead of industry shifts
●Developed resilience and a high sense of urgency in achieving business goals
John j. Ciervo Plumbing Llc
July 2019- December 2023
Office administrator
●Manage day-to-day office operations, ensuring smooth workflow and efficient communication between staff, customers, and vendors
●Coordinate customer inquiries, process service requests, and provide estimates, maintaining high levels of customer satisfaction
●Oversee invoicing and billing processes, including preparation of quotes, processing payments, and managing accounts receivable and payable
●Prepare and organize job files, ensuring compliance with local and state regulations and plumbing codes
●Track and order office and plumbing supplies, maintaining inventory levels and ensuring the timely availability of tools and materials
●Utilize office software (e.g., Microsoft Office, QuickBooks) to create reports, track expenses, and maintain records
The Continental Midtown, Philadelphia, PA July 2016 – July2019
Server/bartender/trainer
●Embody the expectations of a Starr restaurant employee, the highest standard in Philadelphia restaurants
●Excel in providing the highest level of customer service in a fast paced and high volume environment
●Gain valuable public speaking and hospitality management experience through hosting banquets and corporate events
●Illuminate new menu items to guests while increasing restaurant sales
●Gain extensive liquor, wine, and beer knowledge and training, and in turn use that knowledge to upsell tables on the floor.
●Excel in weekly sales competitions such as selling special dishes and upselling specific brands of liquor to guests
Chickie’s and Pete’s, Warrington, PA
October 2011 – July 2016
Server/trainer
●Assisted with the opening of the Chickie’s and Pete’s Warrington location, the fourth of over eighteen current locations.
●Fostered repeat business of and built a rapport with regular bar patrons
●Managed training program for new servers on menu knowledge and the correct steps of quality service
●Accurately and promptly collected cash and credit card payments from guests using point of sale system.
●Oversaw all closing duties were performed at the end of each shift
SKILLS:
●Microsoft Office
●Leadership
●Strong customer service skills
●Working in a fast paced, competitive environment
●Collaborating
●Sales
●Licensed life insurance agent
●Conversational Spanish