Customer Service Inventory Control

Reid Hammond

Objective

Dedicated and detail-oriented professional with over 10 years of experience in inventory management, fleet operations, logistics, and customer service. Seeking a challenging role in inventory control to leverage my expertise in managing inventory systems, optimizing processes, and maintaining organizational efficiency.

Professional Experience

Laser Technology — Inventory Control

July 2019 – Present

• Managed inventory for products including tracking, ordering, and maintaining stock levels to ensure timely availability.

• Developed and maintained accurate inventory records using various software tools (e.g., ERP systems).

• Conducted regular stock audits and reconciled discrepancies to maintain accuracy and minimize errors.

• Streamlined inventory control processes, leading to a reduction in stock shortages and excess inventory.

• Collaborated with procurement teams to ensure optimal inventory levels while minimizing overstock and understock situations.

• Provided regular inventory reports to upper management, highlighting trends, issues, and improvement opportunities.

Amazon — Fleet Manager

March 2015 – July 2019

• Oversaw daily operations of the fleet, ensuring vehicles were well-maintained, operational, and compliant with company regulations.

• Coordinated the scheduling of deliveries, ensuring timely and accurate shipments to customers.

• Managed a team of drivers, providing training, performance evaluations, and coaching to improve efficiency.

• Analyzed transportation and delivery data to optimize routes and minimize delays.

• Ensured inventory levels in the warehouse were properly aligned with delivery schedules and customer demands.

• Addressed issues such as damaged goods or delayed shipments, working with relevant departments to resolve quickly and efficiently.

Uber/Lyft — Driver/Partner

July 2012 – March 2015

• Provided safe and timely transportation services for customers in compliance with company standards and local regulations.

• Ensured vehicle was well-maintained and that inventory of necessary materials (e.g., documents, vehicle supplies) was consistently stocked.

• Assisted customers with luggage, navigation, and requests, providing excellent customer service to maintain high ratings.

• Managed daily earnings and monitored fuel levels and vehicle performance to ensure cost-effective operations.

United Airlines — Operations and Customer Service Agent January 1983 – July 2012

• Provided customer service to passengers, assisting with ticketing, check-in, boarding, and resolving issues as needed.

• Coordinated with ground crew to manage luggage and ensure timely departures.

• Maintained inventory of office supplies, promotional materials, and necessary equipment for airport operations.

• Tracked inventory of airline resources, including aircraft components, parts, and tools to ensure optimal service and safety standards.

• Assisted in managing the logistics of baggage handling, tracking, and delivery to ensure customer satisfaction and operational efficiency.

Skills

• Inventory Control and Management

• Fleet Management

• Logistics Coordination

• ERP and Inventory Software

• Supply Chain Management

• Data Analysis and Reporting

• Team Leadership and Staff Training

• Customer Service Excellence

• Attention to Detail

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