Operations Manager, Project Manager, Executive Assistant
Resume:
SHABOBE GLOVER
Washington, DC 20010
**********@***.***
Analytical, organized and detail-orientated executive professional with 18+ years of executive management, administrative, and customer service experience. I am a collaborative team player with an ownership & problem- solving mentality who can work equally as part of a team or independently and can meet tight deadlines while delivering the highest solutions without compromising quality or substance. EXPERIENCE
Owner & CEO
Glover Apothecary & Candle Company LLC
March 2022 – Present
Creator and owner of an e-commerce Apothecary store consisting of cruelty-free, green-clean products for the home and personal use with a deep knowledge of traditional and modern herbal medicine. Creation and the maintaining of existing product line of soy candles, wax melts, body butters and curated soaps. Adept at sourcing high-quality products, managing supply chains, maintaining regulatory yearly compliance, Proficient in business operations, financial management, and strategic planning. Strong background in product formulation, marketing of business & products, quality control, and customer consultation. Committed to fostering community health awareness and supporting sustainable practices. Exceptional interpersonal skills with a talent for educating customers on the benefits of natural health products, demonstrated success in building a loyal customer base and driving repeat business. This business is a part-time business that is run in the evenings and on weekends. Operations Manager
The Brookings Institution, Washington, DC
March 2012 – May 2023
Served as Investment Office Operations Manager which consist of several hats and roles: As Operations Manager, I was the Project Manager and Team Leader in the Brookings Endowment Office for implementing new systems and projects through design, configuration, data migration, testing, training and deployment stages. This included writing business proposals, prospective manager researching for investment, project plan creation, documentation, communication with staff as well as other departments, screening of staff for projects, monitoring of processes and progress, reporting, weekly to bi-weekly Program meetings, and provided training when needed on new systems and new requirements. Also, coordinated weekly one-on-one with CIO weekly to keep abreast of weekly, monthly and quarterly goals to fortify goals and to make corrections or improvements if needed. As the Executive Assistant to the Chief Investment Officer, I assisted the Chief Investment Officer in managing the calendar schedule, contacts and e-mail. Scheduled appointments, internal and external meetings for Investment Staff. Arranged all aspects of travel for CIO and Investment Managers from travel logistics and planning to scheduling money manager meetings. assisted in executive administrative support of office including coordination and planning of Investment Office Board Meetings. Overseen production of quarterly Investment Office materials for Board of Trustees and Investment Board meetings, liaison of all internal department including the President’s Office, HR, Board of Trustees, Accounting, Donor & Grants and Finance, hiring of new Investment Managers and/or interns including resume review, phone interviews and orientation of new staff members to the Investment Office, managed and responded to general Investment Office email box and responded to any inquiries or questions regarding the Investment Office, created & updated an Operational Office Manual for the Investment Office, coordinated Investment Office legal documentation and compliance with the General Counsel’s office, and created, organized and maintained existing Investment Office database and digital files. Executive Legal Secretary
National Accrediting Commission of Cosmetology Arts & Sciences, Arlington, VA January 2006 – May 2011
Assisted and gave administrative & clerical support to the Director of Government Relations & Legal Department in day-to-day operations of the department. I scheduled appointments, answered the main telephone line for our department as well as the front desk switchboard, assisted with research analysis on Quality Control Studies, and I was the main point-of-contact for Federal & Health State Boards, information assistance inquiries and accreditation changes for any institutions that the Commission oversaw. I also updated our Annual Company Handbook and Higher Education Directory. Also, I would travel with Cosmology staff to the National Annual Cosmetology Conference to greet clients and check-in clients for workshops. Subject Matter Expert
FEMA - Department of Homeland Security, Washington, DC September 2004 – October 2005
Supervised and trained a team of call center assistance counselors that provided disaster assistance and customer service to disaster-related counties within the United States due to natural disasters. Registered qualifying applicants for disaster assistance and record all necessary information into our NEMIS database, inform & direct applicants to appropriate disaster assistance programs, community resources and applicable Federal, State and local agencies. EDUCATION
Business Management/Advance IT Applications Certification Trinity College, Washington, DC
April 2002
English & Art History Majors
New York University
1995-1996
SKILLS
• Type 65 wpm
• Microsoft Professional Suite (Outlook, Word, Excel, PowerPoint, Visio, Teams, Project)
• NEMIS
• WorkDay
• Sharepoint
• Windows 11 Professional
• Concur Travel
• Quickbooks & Quicken
• Adobe Professional
• Shopify Management
• Canva Pro
• Chat GPT
REFERENCES
Catherine Piez Jamil Batcha Elena Anderson
Chief Investment Officer Investment Manager Director of Enrollment *****@*********.*** *******@*****.*** *****.*******@*****.***
202-***-**** 410-***-**** 202-***-****
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