Customer Service Call Center
Resume:
Customer Service Resume
Tina L. Morehead
Coeur d' Alene, I'd. 83815
Cell 208-***-**** /Please leave message
****************@*****.***
Objective:
I’m seeking a role where my skills, experience and education will be utilized towards a customer service position, with continued personal and professional growth.
Experience:
Currently (I have been a homemaker and home schooling grandkid.) Alliance Data (Call Center) Inbound Collections Rep. 01/2015- 01/2017
● I was responsible for taking inbound calls and assisting customers with their accounts.
● Providing great Customer Service and solidifying accounts in a timely fashion. I had to resign my position due to care for my daughters due to her pregnancy being life threatening. Homemaker 01/2013 – 01/2015 then relocated to Coeur d Alene, ID in 2015 Care Core National Colorado Springs, CO Intake Coordinator/Scheduler/Outbound Representative 01/2007 – 01/2013
● I pre –authorized medical procedures in conjunction with following the company insurance policies for qualifications.
● I also scheduled patient’s tests for the following procedures based upon availability.
● I called Doctor’s offices to verify that we had received all medical information needed to pre-authorize these tests.
● I maintained unwavering focus on delighting the customer/client I demonstrated a sense of urgency, dedication and passion for exceeding the expectations of internal/external customers/clients.
● Strong analytical skills when evaluating the impact of customers / clients situations and finding solutions.
● I also assisted management team in conceptualizing, developing and implementing process improvement. Ford Motor Credit Colorado Springs, CO Administrative Support General/Wholesale Processing 12/2006 – 10/2007
● Performance included maintaining all files in current condition, processing high volume wholesale transfers, Data Entry, Developing and Implementing a new filing system that would increase the accuracy of information that was retrieved.(This employment ended quite quickly because this was a temporary job until going electronically was established).
The Tax Club St. George, UT HR Specialists/ Senior Collections Specialists 01/2002 – 08/2005
● Human Resource Specialists duties which included: Committing and taking action, even in uncertain situations, making sound and timely decisions necessary to ensure compliance with applicable laws, regulations, directives, and associated policies.
● Remains open to change and new information; effectively deals with pressure and ambiguity. Communicates well, both orally and in writing, with a variety of people and tactfully handles difficult or uncomfortable situations. Elicits information from others and provides an explanation, interpretation, or information exchange appropriately in a concise, intelligible, and professional manner.
● Routes information requests to appropriate resources and demonstrates leadership.
● Promotes consensus building with peers and subordinate personnel. Remains, sensitive to cultural diversity, race, gender, and other individuals.
● Awards and Recognition for being the only Customer Service Collections Account Rep to exceed monthly standards of Excellence, which included, Quality, Follow through and Customer Service.
● Additional responsibilities included training for new hires and providing day to day support to the entire team.
● I was recognized as an exceptional performer for 2003 to 2005.
● I take pride in my work and demonstrate a sense of commitment for accomplishing objectives; I am dependable and follow through on tasks set before me.
Bank of America Colorado Springs, CO Customer Care Rep. 02/1998 – 12/2002
● I maintained unwavering focus on delighting the customer/client I demonstrated a sense of urgency, dedication and passion for exceeding the expectations of internal/external customers/clients.
● Strong analytical skills when evaluating the impact of customers / clients situations and finding solutions.
● Responsible for processing different types of Credit Card Collections in conjunction with company policy.
● Overall customer support assistance in providing customer resolution. Education:
East High School
Pueblo Community College (Criminal Justice) Undergraduate 1995 Skills:
● Fast Data Web, Microsoft Word, Excel and Knowledge in Powerpoint
● Utilizing Data Entry and standard office equipment such as: Computer software, Fax, Copier.
● Customer Service Excellence
● 10 Key Service
Functional Communication Skills:
● The ability to demonstrate and effectively communicate technical information to various audiences both verbally and in writing.
● The ability to work in a fast paced environment and be a team player as well as a leader. Competency:
● I possess a strong desire to continuously improve knowledge, skills and abilities; I continuously seek to learn and apply new ideas, methods and concepts. I see learning as an essential attribute to my job and career status.
● I remain optimistic and enthusiastic toward work and others, despite obstacles and setbacks; I focus on the possibilities rather than the obstacles to success.
● Letters of references available as well as,
References provided upon request.
Contact this candidate