Administrative Assistant Customer Service

DC Deborah Cunningham

Montgomery, AL ***** 334-***-**** *********@*****.***

Online Digital Resume

PROFESSIONAL

SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision making skills. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS Flexible and Adaptable

Self-Motivated

Decision-Making

Interpersonal Communication

Team Building

Office Equipment Operation

Speaking

WORK HISTORY ADMINISTRATIVE ASSISTANT 01/2020 to CURRENT Independent Contractor Montgomery, AL

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests received by phone calls or by emails. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

ADMINISTRATIVE ASSISTANT/DIRECTOR 11/1994 to 01/2020 United Family Services Montgomery, AL

Coached and monitored new employees and our child care centers on administrative procedures, company policies and performance standards to meet FDA, FGC and DHR guidelines, standards and procedures. Scheduled office meetings for staff teams, documented discussions, minutes and notes.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

CLERK STENOGRAPHER III 03/1984 to 11/1994

State Of Alabama Department Of Education Montgomery, AL Reviewed transcriptions, generated reports, typed letters in Word for accuracy in grammar, punctuation and spelling.

Performed routine clerical tasks that assisted of answering multi-lined phone system, routing calls, delivering messages to staff and greeting visitors; scanned, filed and copied documents.

Arranged conference rooms and facilities to prepare for meetings. Prepared transportation arrangements, itineraries and prepared travel expense reports for department specialists for Superintendent's approval.

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