Customer Service Human Resources
Resume:
SUMMARY
Dynamic and results-oriented professional with a proven customer service and general management track record. Possessing a strong blend of leadership, communication, and problem-solving skills, adept at driving organizational success through exceptional customer experiences and operational efficiency. Experienced in leading diverse teams to achieve ambitious goals while maintaining high standards of quality and customer satisfaction.
EXPERIENCE
Team Lyder’s, Chicago, IL Oct 2022 – April 2024
Regional General Manager
Spearheaded strategic planning and execution of regional business initiatives to drive revenue growth and market expansion.
Oversaw all aspects of regional operations, including sales, marketing, finance, human resources, and customer service, ensuring alignment with corporate objectives.
Developed and implemented comprehensive business plans, budgets, and performance metrics to achieve targets and maximize profitability.
Provided leadership and direction to a geographically dispersed team of managers and staff, fostering a culture of accountability, collaboration, and continuous improvement.
Wendy’s, Chicago, IL Nov 2021 – May 2022
Store Manager
Managed daily operations of the Wendy's restaurant, including staffing, scheduling, and inventory management, to ensure efficient and effective service delivery.
Recruited, trained, and supervised a team of employees, providing ongoing coaching and development to maintain high standards of performance and customer satisfaction.
Implemented company policies and procedures, ensuring compliance with food safety regulations, health codes, and labor laws.
Managed customer complaints and inquiries, resolving issues promptly and professionally to ensure customer satisfaction and loyalty.
Prepared and analyzed financial reports, including sales data, profit and loss statements, and variance analysis, to inform decision-making and identify opportunities for improvement.
Portillo’s, Chicago, IL Feb 2017 – Oct 2021
Store Manager
Directed and managed all aspects of restaurant operations, including staffing, scheduling, inventory management, and financial performance, to ensure the highest levels of customer satisfaction and profitability.
Recruited, trained, and supervised a team of employees, fostering a culture of excellence, teamwork, and accountability.
Implemented and enforced company policies and procedures, including food safety protocols, cleanliness standards, and operational guidelines, to maintain compliance with regulatory requirements and ensure a safe and hygienic environment.
Managed customer complaints and inquiries, resolving issues promptly and professionally to ensure customer satisfaction and loyalty.
Prepared and analyzed financial reports, including sales data, profit and loss statements, and variance analysis, to inform decision-making and identify opportunities for improvement.
Stayed abreast of industry trends, competitor activities, and customer preferences, adapting strategies and tactics to remain competitive and meet changing market demands.
SKILLSET
Microsoft Office (Word, PowerPoint, Excel)
POS system
Team Management
Leadership
Retail Management
Hospitality
Customer Service
Fast Paced
EDUCATION
Winnie Mandella Hope Technology September 2004 - June 2008
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