Talent Acquisition Human Resources
Resume:
Raquel Morales
HR Professional Talent Acquisition Employee Relations
**************@*****.***
Professional Summary
Detail-oriented and proactive HR professional with extensive experience in talent acquisition, onboarding, employee relations, compliance, and payroll administration. Adept at developing and managing HR programs, maintaining accurate employee records, and fostering a positive work environment. Proven ability to streamline HR processes, ensure regulatory compliance, and support leadership in workforce planning. Skilled in handling confidential matters with integrity while enhancing overall HR operations. Key Skills & Competencies
• Talent Acquisition & Recruiting – Experienced in recruitment functions, including interview scheduling, resume reviews, and candidate screening, coordinating drug screens, and conducting background/reference checks. Managed a requisition workload of 25-30 open positions, ensuring timely and effective candidate placement.
• Onboarding & Offboarding – Coordinating new hire orientations, I-9 verification, and exit processes. Managed offboarding processes, including conducting exit interviews and maintaining records in accordance with HR standards.
• Payroll & HRIS Administration – Processing payroll changes, verifying timekeeping data, and managing benefits deductions.
• Employee Relations & Policy Interpretation – Managed complex employee relations issues, providing counsel on disciplinary actions, retention, and performance improvement plans. Assisting employees with HR inquiries and ensuring compliance with company policies.
• Compliance and Administration – Oversaw leave of absence cases, handled onboarding and offboarding, and administered benefits programs, all while ensuring adherence to compliance requirements.
• Training & Development – Extensive experience training and mentoring HR Associates, providing constructive feedback and supporting their professional development. Designed and delivered training programs on conflict resolution, diversity, inclusion, and harassment prevention.
• Extensive Multi-State HR Management Experience: Effectively managed HR functions for diverse, multi-state clients, handling complex leave of absence cases, compliance issues, and employee relations.
Professional Experience
Human Resources Consultant
Holy Lion of Judah Christian Ministries January 2024 – Present
• Develop and implement comprehensive onboarding programs, ensuring seamless integration for new hires.
• Full-cycle recruitment, including resume screening, interview coordination, background, reference checks, and employment verifications.
• Support onboarding and offboarding processes, ensuring compliance with I-9 verification and personnel documentation.
• Assist in payroll administration, ensuring accurate timekeeping submissions.
• Assist with HR-related inquiries, policy interpretation, and resolving employee issues.
• Serve as a trusted HR resource, addressing employee inquiries and supporting workforce operations.
HR Business Partner
Webhelp October 2022 – October 2023
• Led thorough investigations into employee complaints, including discrimination claims and policy violations, ensuring prompt and appropriate resolutions.
• Managed and processed leave of absence requests, including FMLA, disability, and workplace accommodations, ensuring full compliance with state and federal regulations.
• Managed the onboarding process for new hires, conducting first-day orientations to familiarize employees with company policies and operational procedures.
• Designed and facilitated training sessions for employees and leadership on HR policies, new hire processes, and onboarding best practices.
• Conducted exit interviews, documenting feedback in alignment with established HR standard operating procedures.
• Provided guidance and coaching to department managers on performance management, employee relations, grievances, disciplinary actions, and terminations.
• Assisted employees with general HR inquiries regarding policies, medical leaves, payroll, and benefits.
• Processed unemployment claims efficiently and represented the organization in hearings as needed.
HR Business Partner
Webhelp September 2021 - April 2022
• Oversaw the onboarding process to ensure a seamless transition for new hires.
• Designed and delivered HR training sessions for employees and leadership teams.
• Processed unemployment claims and represented the company in hearings.
• Advised managers on performance management, policy compliance, and disciplinary procedures.
• Provided expert guidance on leave policies, payroll, and benefits administration.
• Led comprehensive investigations into employee complaints, including grievances, discrimination, sexual harassment, and policy violations, ensuring prompt and fair resolutions.
• Managed leave of absence requests, including FMLA, disability, and workplace accommodations, while ensuring full compliance with state and federal laws.
• Supported employee relations by counseling on disciplinary actions, performance improvement plans, and conflict resolution.
• Developed and facilitated training programs for leadership and staff on key HR topics, such as conflict resolution, diversity and inclusion, and harassment prevention.
Human Resources Generalist
iQor August 2019 – September 2021
• Managed new hire onboarding and orientation programs, enhancing employee experience.
• Provided guidance on employee relations, conflict resolution, and HR best practices.
• Maintained HR records, processed background checks, and ensured compliance with regulations.
• Assisted with benefits administration, compensation reviews, and workforce planning. Conducted thorough investigations into complaints brought forward by employees, such as discrimination claims and policy violations, to come up with appropriate and prompt resolutions.
• Managed multiple projects independently while maintaining the integrity and confidentiality of HR files and records.
• Provided timely and accurate advice and guidance on general HR inquiries related to policies, processes, and general HR matters.
• Ensured Operations and Management were compliant with company policies.
• Administered the onboarding process of newly hired employees by conducting first day orientations to acquaint them with the company's operational procedures and policies.
• Proficiently utilized the company's HRIS system to enter, manage, and monitor pertinent HR-related information.
• Provided support to employees in various HR-related topics such as leaves, benefits, and payroll.
• Reviewed and certified I-9 documents (E-Verify).
• Processed new hires, transfers, rehires, and changes entering information into HRIS.
• Attended and participated in employee disciplinary meetings and terminations. Recruiter II
iQor March 2016 – August 2019
• Led full-cycle recruitment for a high-volume onsite facility with 800+ employees, partnering with department managers to define job requirements and develop accurate job descriptions.
• Managed a requisition workload of 25-30 open positions at any given time, ensuring timely and efficient hiring.
• Sourced and identified top talent through multiple channels, including job postings, online databases, referrals, and networking events, while maintaining a robust candidate pipeline and detailed recruitment documentation.
• Oversaw the onboarding process, including phone screenings, interview coordination, job offer extensions, background checks, drug screenings, employment verification, skills assessments, and new hire documentation.
• Facilitated new hire orientation to ensure a seamless transition into the organization. Senior Recruiter
VIP Staffing September 2014 - January 2016
• Managed the full-cycle, high-volume recruitment process, including job posting, initial candidate screening, interviewing, and extending job offers.
• Ensured clear communication with candidates and management by providing regular feedback, guidance, and updates throughout the hiring process.
• Organized and scheduled interviews with candidates and hiring managers to facilitate a seamless and efficient recruitment experience.
• Implemented innovative sourcing strategies to attract talent, including job fairs, conferences, career events, and on-site hiring initiatives to build a strong candidate pipeline.
• Maintained comprehensive documentation of recruiting processes, candidate pipelines, and hiring procedures.
Education
Business Administration
Massey Business College - Certification Business Administration Willowridge High School - Diploma
Contact this candidate