Case Manager Medical Center

Lindsey K. Felkner

**** ******** ***** *********, ** 13090 • 315-***-**** • ***********@**.***

Objective: To utilize my learned and acquired nursing skills in a Registered Nurse-Call Center Position .

EDUCATION

Le Moyne College Syracuse, NY

Bachelor of Science in Biology, May 2007

Crouse College of Nursing Syracuse, NY

Associate in Applied Science in Nursing, October 2012

Sacred Heart University

Master of Science in Nursing, March 2016 Fairfield, CT

EXPERIENCE

Veteran Affairs Medical Center, 800 Irving Ave Syracuse, NY

Primary Care Nurse Case Manager, December 2024 – present

Administer medications, vaccines and treatments as prescribed by healthcare provider

Conduct physical exams, order and interpret diagnostic tests

Provide education, counseling, and consultation to patients/families and collaborate with other healthcare providers

Record Veterans medical histories and symptoms and triage accordingly

Coordinate with interdisciplinary team for continuity of care

Create patient care plans and contribute to existing ones

Diagnose and treat common illnesses and symptoms

Veteran Affairs Medical Center, 800 Irving Ave Syracuse, NY

Discharge Case Manager for inpatient medical units, December 2020 – December 2024

Assessing Veterans physical and mental wellness, needs, preferences and abilities

Working with Veteran, family and friend support network and health care professionals to put plans in place

Listening to Veteran’s concerns and providing intervention as required

Recording Veteran’s progress and placing support service consults as required

Evaluating Veteran’s progress periodically and adjusting as needed

Working closely with the interdisciplinary team to ensure a safe discharge for each Veteran

Assisting staff with providing education to Veterans at bedside

Veteran Affairs Medical Center, 800 Irving Ave Syracuse, NY Registered Nurse, October 2012- December 2020

Provide quality general and specialized assessment skills to approximately 8-10 patients daily including obtaining vital signs, accurate intake and output as well as bladder scanning of patients

Serve as a patient advocate to ensure patients’ medical and emotional needs are recognized.

Collect and provide an accurate and timely report of patient data.

Performed therapeutic nursing interventions as established by an individualized plan of care for the patient and his/her family

Conducted individualized patient assessments and prioritized the data collected based on patients’ immediate condition or needs

Documented changes in patient’s status, reported to Physicians and documented appropriately

Administered, transcribed and documented medications per hospital policy

Internist Associates of Central New York, 739 Irving Ave Syracuse, NY

Laboratory Assistant/Phlebotomist, January 2008- August 2010

Conferred with patients to obtain information for laboratory records and explained procedures to relieve fear and elicit cooperation.

Performed a variety of routine blood drawing procedures using standard equipment including tourniquets, syringes and butterfly needles.

Employed standard procedures to protect confidential patient information.

Prepared, processed, labeled and properly stored laboratory specimens

Crouse Hospital, Phlebotomy Department, 736 Irving Ave Syracuse, NY

Phlebotomist, April 2007-August 2010

Performed various routine blood drawing procedures for hospital, pre-surgery and walk-in patients.

Carried out proper precautionary handling and storage of patient laboratory specimens.

Awards/Achievements

Received iCare aware for assisting interdisciplinary team with complicated discharge

Crouse Hospital Alumni Scholarship for Academic Success and Continuing Education, May 2011

National Honor Society, Sacred Heart University, January 2016

Previous co-chair for Clinical Nurse Practice Committee 2017-2020

Active member of Critical Care Committee

Active member of Nurse Pharmacy Committee

Received National Certification for Clinical Nurse Leader

Recipient of two Special Achievement Promotion Awards 2019 and 2020

Staff representative for Staffing Methodology 2017, 2018, 2019

Served on the expert panel for Staffing Methodology 2020

Certification in BLS/ACLS

Contact this candidate