Customer Service Front Desk
Resume:
Rachel M. Slepica
Zimmerman, MN 55398
*************@*****.***
OBJECTIVE
To apply my skills and knowledge as a Customer Service Representative/Bartender/Server
EDUCATION
Minneapolis Business College, Roseville, MN 55113
Graduate of the Legal Secretarial Program
June 1998 GPA 3.78
AREAS OF STUDY SKILLS
Business Communication I, II, III
Introduction to Database
Electronic Spreadsheets
Word Processing
Human Relations in the Workplace
Advanced Electronic Spreadsheets
Document Production
Concepts of Desktop Publishing
Legal Terminology
Legal Office Procedures
Essentials of Accounting
Management Oral Communications
Database Management
Professional Development
Office Procedures I, II
Document Formatting
Written Communications
Keyboarding I, II
Legal Transcription
Business Law
Oral Communications
Written Communications
Windows 95 Keyboarding
Microsoft Excel
Microsoft Word
EXPERIENCE
Country Inn & Suites: Front Desk
Bartender/Server: Bailey Ray’s Roadhouse (Current)
Bartender/Server: Villa Bar & Grill, Albertville, MN 55301 (5 years)
Bartender/Server: Trails Grill & Sports Bar, Big Lake, MN 55309 (11 years)
Bartender/Server: Cowboy Jack’s, Otsego, MN 55330 (5 years)
Provide excellent customer service, support and guidance to staff members, use effective team work and team leadership, great communication, fast paced speed with multitasking, manage a cash till, operate Micros / Focus / Aloha / Toast systems, entering food and beverage orders, checking in beer and liquor deliveries, writing checks to proper distributors for deliveries, responsible for entering server’s daily sales and check-out reports into main computer for calculations of sales, contributing to a daily journal on how the day went to ensure all management is on the same page, dealing with disgruntled guests, opening and closing the restaurant, counting and weighting paper pull tabs and entering winnings/losses into daily log, operating electronic pull tabs; collecting cash and entering into electronic system for correct calculations of State pay outs and donations (pay-ins), running daily log reports for proof to be shown to State E-Tab organization, ensuring that E-Tab cash donations are accurately kept completely separate from other financial funds, keeping electronic tablets organized to ensure winnings and donations are given/accepted by correct guests, maintaining an accurate balance at the end of each shift.
Legal Secretary: Rider, Bennett, Egan, Arundel, Minneapolis, MN 55402
Two years’ experience in areas of specialty that includes Workers’ Compensation and Personal Injury. Responsibilities include transcribing general correspondence, pleadings, and trial briefs, preparing trial exhibits, scheduling/calendaring hearings and depositions for attorneys, preparing medical records for doctor examinations, daily communications with clients, attorneys, and officers of the Court, and daily maintenance on all files.
Administrative Assistant: Allina Business Office, St. Anthony, MN 55402 One-year experience with responsibilities that include customer service, taking minutes for weekly meetings, entering billing information, order and stocking supplies, filing, upkeep on copiers, printers, and fax machines.
REFERENCES
Available upon request
Rachel Slepica Resume 2 *************@*****.***
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