Quality Assurance User Experience

COLLIN CAFLISCH

SOFTWARE QUALITY ASSURANCE PROFESSIONAL & SYSTEMS / MECHANICS DESIGNER

*** ********* **, **********, ** 15202

210-***-**** **************@*****.***

Portfolio : collincaflischportfolio.my.canva.site

LinkedIn : www.linkedin.com/in/collin-caflisch-ab4061136/ PROFESSIONAL SUMMARY

Detail-oriented Quality Assurance professional with experience in software and game testing, system optimization, and live service support. Skilled in debugging, automation, analytics, and cross- functional collaboration to enhance product quality. Adept at implementing and improving QA processes, mentoring teams, and ensuring seamless software performance across multiple platforms. TECHNICAL SKILLS

Testing & QA Methodologies: Functional, Regression, Performance, Compatibility, Live Service Testing, Grey Box Testing, User Experience and Usability Testing. Automation & Build Management: Jenkins, GitHub, GitLab, SourceTree Bug Tracking & Test Case Management: Jira, Hansoft, TestRail Development Tools: Unity, Unreal Engine, Visual Studio Data Analysis & Optimization: Gameplay analytics, tuning, debugging, balancing Platform Experience: Windows, macOS, PS4, PS5, Xbox One, Xbox Series X/S, Quest 2/3/3S, Steam, Epic

Programming Languages: C++, C#, Python

Software Skills: Google Suite, Microsoft Suite, Azure, Other Skills: Critical thinking skills and problem solving, communication, collaboration leadership skills, project management, team management, employee training PROFESSIONAL EXPERIENCE

StatusPRO – Remote

Associate Game Designer Quality Assurance Tester May 2022 – January 2025

Major contributor to 3 major software releases as a critical member of every stage of development, from conception and planning to launch and post-launch Conducted functional, regression, and performance testing across multiple platforms. Led in-editor debugging and system optimization to enhance user experience. Managed build creation, testing, and distribution; coordinated fixes between internal and external teams.

Utilized analytics to drive data-informed decisions and balance the game for offense and defense across all 22 unique players and positions.

Facilitated design meetings and collaborated with cross-disciplinary teams in an efficient manner to meet milestones and deadlines.

Onboarded and mentored new QA team members on testing processes and tools. Ensured live service updates and in-app purchasing systems functioned properly across releases, contributing to over $3 million in season pass revenue through gameplay feature enhancements and design improvements.

Deep Silver Volition – Champaign, IL

Quality Assurance Tester

September 2019 – May 2022

Performed gameplay, missions, open-world, and performance testing on AAA console and PC titles.

Assisted in the transition from onsite to remote testing, ensuring smooth workflow adaptation. Verified software and hardware configurations to streamline remote work operations. Reported, documented, and tracked bugs using Jira and other bug tracking tools. Collaborated with developers and design teams to troubleshoot issues and implement fixes. EDUCATION

Michigan State University – East Lansing, MI

Bachelor of Arts, Media and Information – Games and Interactivity Minor – Game Design and Development

Michigan State University Varsity Football – 3-Year Letterman, Special Teams Long-Snapper

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