Customer Service General Manager
Resume:
Melinda Jenkins
Server
Brazoria, TX *****
****************@*****.***
Professional Summary
• Over three years' experience running a busy reception area and successfully interacting with a diverse group of people. Possesses solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Dedicated to accuracy, attention to detail and strong work ethic. Strong interpersonal and communication skills.
• I have over 5 years experience serving 16 + tables at a time and bussing my own tables, I have bartenders experience as well, and also working as a host at the same time as serving tables. Authorized to work in the US for any employer
Work Experience
Assistant General Manager (AGM)
Big City Wings-Spring, TX
August 2022 to Present
I work with schedules, tip outs, cash safe verification, excel, digital dining, filing paperwork, sending emails, inventory, input invoices, etc
Server/Bartender
PALLOTTA'S ITALIAN GRILL-Oak Ridge North, TX
January 2019 to May 2022
I served 16+ tables, bartender, and host
Server
Olive Garden-Spring, TX
November 2018 to July 2019
I am a server, a food runner, sales person and I pre bus all my tables HOUSEKEEPING
SUDEXO-Anaheim, CA
February 2016 to July 2017
Clean patient rooms, surgical units, administrative offices and restrooms several times a day to keep infection and disease under control. Polish furniture, vacuum carpets, mop floors, and distribute clean linen and hospital gowns in their assigned areas.
OWNER/ADMINISTRATOR
EVAY AUTO
2009 to 2012
Greet customers, answer calls, schedule service appointments, process payments and billing, maintain cleanliness of reception area, work independently on required daily tasks. Customer Service Representative, Inbound Call Center, housekeeper, Covered wagon motel-Buena Park, CA
September 2005 to December 2009
Answering phones, cleaning rooms, and cashier
Cashier/Customer Service
Disneyland-Anaheim, CA
January 2007 to April 2009
Server at many different locations at Disneyland. Cashier, hostess, and bartender. Education
None
Skills
• Banquet Experience
• Inventory Control
• Microsoft office, excel, and outlook. Working a fast pace work envirment. (1 year)
• Assistant manager experience (3 years)
• Restaurant Management
• Hostess (5 years)
• Busser
• Food Service
• Server (5 years)
• Restaurant Experience
• Cash Handling
• Records Management
• Management (3 years)
• Front Desk
• Customer Service
• Sales
• Office Management
• Catering
• POS
• Bartender (3 years)
• Digital dining pos (5 years)
• Upselling
Certifications and Licenses
Certified Food Safety Manager
September 2022 to September 2027
TABC
January 2020 to January 2024
Food Handler
January 2020 to January 2024
Mixologist
January 2020 to January 2024
Food Handler Certification
Driver's License
Additional Information
Skills & Abilities
OFFICE SKILLS
• Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (60+ WPM). COMPUTER SKILLS
• Word, Excel, Outlook, Windows.
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