Administrative Support Office Administrator

JENNIFER KAUFFMAN

Office Administrator

CONTACT

PROFESSIONAL OVERVIEW

Detail-oriented professional with extensive experience in managing referral systems, client coordination, and administrative support. Proven ability to streamline processes, improve efficiency, and enhance patient and client experiences. Strong communication and organizational skills, with a track record of problem-solving and adaptability in fast-paced environments.

PROFESSIONAL EXPERIENCE

BASKETBALL COORDINATOR

Town of Templeton- Templeton, MA 2024 – present

• Develop and implement structured practice plans tailored to maximize athlete development and performance.

• Organize fundraising initiatives to support program costs, securing sponsorships and community engagement for financial sustainability.

• Foster a positive and inclusive team environment by providing constructive feedback, motivational coaching, and personalized training strategies.

• Utilize social media and community outreach to promote program visibility and encourage participation.

• Coordinate scheduling, game logistics, and athlete progress tracking to enhance overall team performance.

REFERRAL SPECIALIST

Family Medical & Maternity – Leominster, MA March 2016 – March 2025

• Facilitated patient referrals by coordinating with insurance companies to secure pre-authorizations and benefit verifications.

• Served as a liaison between patients and healthcare providers to ensure seamless communication and accurate referral processing.

• Improved efficiency by streamlining the referral system, reducing wait times and increasing patient satisfaction.

• Managed high-volume appointment scheduling and maintained detailed records to ensure compliance with healthcare regulations.

• Provided exceptional customer service by addressing patient inquiries and resolving insurance-related concerns efficiently.

978-***-****

***********@*******.***

Baldwinville, MA 01436

EDUCATION

High School Diploma-

June 2003

Palm Bay High School-

Palm Bay, FL

SKILLS

• Healthcare Administration: Insurance

verification, medical terminology, pre-

authorizations.

• Client Coordination: Appointment

scheduling, appointment reminders,

multi-line telephone operations.

• Data Management: Data entry,

proficiency, maintaining accurate

records, referral processing.

• Team Collaboration: Working with

healthcare providers, coaching and

mentoring athletes, program

promotion.

Contact this candidate