Host

Juliana Watson

Dynamic and detail-oriented hospitality professional with strong interpersonal skills, honed at several customer service environments. Expert in reservations management and guest relations, consistently optimizing workflow to enhance customer experiences. Proven ability to support front- of-house operations while maintaining a welcoming atmosphere, ensuring exceptional service and satisfaction.

Skills

Work History

Personal Assistant to the Chief Executive Officer

NOVA Medsculpt, Fairfax, VA January 2025 - Current Marketing Manager

NOVA Medsculpt, Fairfax, VA January 2025 - Current McLean, VA 22101 571-***-**** ***************@*****.*** Telephone reception Menu management

Professional appearance Workflow optimization

Strong interpersonal skills Reservations management Server support Customer engagement

Customer service POS software

Exceptional communication Hospitality and accommodation Detail-oriented Team collaboration

Guest relations Front of house organization

Maintained presence on popular social media platforms by posting edited photos, updates, and information.

Oversaw payroll by reviewing timesheets.

Answered high volume of phone calls and email inquiries. Handled confidential and sensitive information with discretion and tact. Managed workflow between staff, coordinating documents, planning, and creative material distribution.

Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.

Maintained documentation, detailing assignments, in-progress work and completed project milestones.

Launched successful digital marketing campaigns that achieved goals for increased website traffic. Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors. Host

Outback Steakhouse, Monument, CO October 2024 - January 2025 Cashier

Cafe Levantine, McLean, VA June 2024 - September 2024 Host

Capri Italian Restaurant, McLean, VA June 2022 - October 2022 Education

High School Diploma Expected in May 2025

McLean High School, McLean, VA

Monitored seating area and checked restrooms regularly to keep spotless. Supported servers, food runners, and bussers with keeping dining area ready for every guest. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Took initial drink orders and relayed information to wait or bar staff. Bussed and cleaned tables after customers finished their meals. Helped customers complete purchases, locate items, and join reward programs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Greeted customers entering store and responded promptly to customer needs. Welcomed customers and helped determine their needs. Addressed customer needs and made product recommendations to increase sales. Restocked and organized merchandise in front lanes. Monitored seating area and checked restrooms regularly to keep spotless. Supported servers, food runners, and bussers with keeping dining area ready for every guest. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Took initial drink orders and relayed information to wait or bar staff. Minimized customer service complaints by expertly managing customer expectations during busy periods.

Delivered pick-up and curbside orders to guests.

Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Languages

French Turkish

Italian

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