Customer Service Sales Representative

SUMMARY

SKILLS

EXPERIENCE

LESLIE

TAYLOR

904-***-**** • ********@*****.*** • Jacksonville, FL 32244 Competitive Customer Service Sales Representative skillful in building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. Bringing 20+ years history of increasing sales and revenue using consultative techniques. Flexible hard worker ready to learn and contribute to team success.

Staff training and motivation

Merchandising proficiency

Opening and closing procedures

Team member motivation

Planning

Decision-making

Leadership

Customer Service

Team management

20 years dispatching/CSS

Microsoft outlook

Data/numerical 10 key

Logistics

Computer skills, power point

Administrative office skills

Able to perform multiple tasks

Customer Service Specialist/Sales & Service Coordinator Air Engineers/Service Experts Jacksonville, FL Oct 2021-Current Answered customer questions about products and services and recommended appropriate solutions.

Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.

Called potential customers to assess business needs and present value propositions. Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.

Work closely with support sales team, technicians, installers, CSS, admin, vendors, and all levels of management to ensure a smooth customer experience and thorough communication from start to finish.

Pre brief and Debrief both Techs and RSC's

Dispatcher

Advanced Disposal Jacksonville, FL Sep 2016-Jul 2021 Monitored dispatch board and adjusted call priorities regularly based on caller needs. Tracked changes in computer system to keep records current and accurate. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

EDUCATION AND TRAINING

Closed routes daily and run stats daily. Printed driver route sheets for the following day. Performed clerical duties with Microsoft, excel, word and outlook and data entry. Crew Dispatcher/CSR

CSX Transportation Jacksonville, FL Jun 1997-Mar 2016 Maintained current knowledge of personnel in field and completed deliveries or delays. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

Documented services performed, operations information and dispatch details in system. Responsible for crew balancing and availability.

Assured crews are in place to move train from one destination to the next. Conducted safety meetings and conference calls.

Handled 400-500 incoming and outgoing calls on a daily basis. Performed office duties such as Microsoft, office, word and excel. Created extra jobs when requested and assisted with customers with questions and concerns. Maintained high cleanliness and health code standards. Worked closely with managers and fellow crew members to prepare orders. Crossed-trained in multiple positions to easily step in and fill needs during busy periods. Worked closely with trainmasters and chiefs to ensure the communication with the crew members were accurate.

High School Diploma

Lafayette High School Lexington, KY

Some College (No Degree)

Tennessee State University Nashville, TN

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