Customer Service Inventory Management

STEPHANIE LOPEZ

Joliet Illinois

331-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Dependable and motivated professional with over 3 years of experience in customer service and retail environments. Skilled in effectively handling high-pressure situations, resolving customer inquiries, and managing inventory processes. Recognized for excellent communication, adaptability, and a collaborative work ethic that contributes to team success and delivers exceptional customer experiences. Committed to providing top-notch service and exceeding expectations.

SKILLS

Customer Service: Exceptional

communication and problem-solving

abilities to handle inquiries and

complaints professionally.

• Multitasking: Skilled at managing

multiple responsibilities in fast-paced

environments.

•

Inventory Management: Knowledge

of restocking, tracking, and

maintaining accurate stock levels.

• Team Collaboration: Proven ability to

work effectively in a team and train

new staff members.

•

Adaptability: Quick learner capable of

adjusting to new tools, systems, and

workflows.

• Technology: Proficient in using POS

systems, Microsoft Office Suite, and

inventory tracking tools.

•

WORK HISTORY

04/2023 to Current Sales Associate

Walmart – Romeoville, IL

Processed 400+ transactions weekly, recognized as one of the department's most reliable associates.

•

Assisted an average of 20 customers daily with locating items, answering questions, and resolving complaints, contributing to a 5% increase in overall store satisfaction ratings.

•

Restocked shelves across multiple departments, maintaining product availability and a clean shopping environment.

•

Trained new associates on POS systems and inventory procedures, improving team efficiency.

•

01/2020 to 01/2023 Warehouse Associate

Amazon – Channahon, IL

Managed the organization and movement of 200+ items daily, meeting deadlines and minimizing errors.

•

• Worked collaboratively in a fast-paced environment, consistently achieving productivity goals.

• Prepared orders for shipment by picking, packing, and labeling merchandise. Collaborated with team members to achieve daily targets and complete tasks efficiently.

•

03/2020 to 10/2020 Cafe Associate

Sam's Club – Joliet, IL

Delivered friendly and efficient service to 60+ customers daily, ensuring satisfaction and addressing any concerns promptly.

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Managed multiple responsibilities, including food preparation, cashiering, and restocking, to maintain operational efficiency.

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Achieved a consistent customer satisfaction rating of 90% by providing personalized service and resolving issues effectively.

•

Collaborated with team members during peak periods, reducing customer wait times by 10%.

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KEY ACHIEVEMENTS

Recognized as a "Top Performer" for maintaining accuracy, speed, and customer service standards at Walmart.

•

Reduced inventory discrepancies by 10% through careful attention to detail and process improvements.

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Consistently praised for fostering positive relationships with customers and coworkers, contributing to a collaborative work environment.

•

EDUCATION

Expected in 06/2027 Associate of Science: Nursing

Joliet Junior College - Joliet, IL

01/2019 High School Diploma

Joliet Central High School - Joliet, IL

LANGUAGES

English

Native or Bilingual

Spanish

Native or Bilingual

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