Quality Assurance Production Assistant
Resume:
Dorma Fluker
Aurora, CO *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Title Agent QA1
AUTOPAY Direct-Denver, CO
June 2023 to February 2024
The Titles QA I, performs consumer document’s audit for the vehicle loan refinancing and purchase
process and ensures that the documentation meets jurisdictional requirements and regulations for the
DMV.
• Identifies the deal type and performs the audit following the standard process.
• Assess if correct title documents were generated to support the title transaction deal set up.
• Efficiently fill out and submit title documents per jurisdictional requirements.
• Ensures quality assurance of documents prior to submission to jurisdiction for processing.
• Perform other duties as assigned.
Production Assistant
Leiters Health-Denver, CO
August 2022 to March 2023
• Assisted in the coordination and execution of production schedules, ensuring timely completion of
projects
• Managed inventory of production supplies, tracking usage and reordering as needed to maintain smooth
operations
• Collaborated with the production team to set up equipment and props for shoots, ensuring all necessary
items were readily available
• Maintained a clean and organized work environment, optimizing efficiency during production processes
• Operated packaging machinery and equipment with precision and attention to detail, maintaining high
quality standards
• Maintained a clean and organized work area, promoting safety and efficiency in the manufacturing
process
• Collaborated with team members to meet production goals and deadlines, contributing to overall
operational success
• Performed regular quality checks on packaged products, identifying any defects or discrepancies for
immediate resolution
• Followed standard operating procedures (SOPs) for packaging processes, ensuring consistency in
product presentation
• Assisted in inventory control by accurately counting and recording packaged items for stock
management purposes
• Adhered to all safety protocols and guidelines while handling hazardous materials or operating heavy
machinery
• Maintained records of daily production output, providing valuable data for performance evaluation
purposes
• Ensured compliance with regulatory requirements related to product labeling, handling instructions,
or safety warnings
Dispatch operator
Johnson Controls-Aurora, CO
June 2021 to December 2021
• Priority one is to handle signals as soon and as accurately as possible
• Verify authorized users up to Company standards
• Notify proper authorities or key-holders
• Calling customers to test systems when their systems are late to test
• Take systems out of service for testing and repairs
• Work with service and installers to verify signals are received correctly
• Enter opening/closing schedules and zone descriptions
• Check receivers for proper times, do backup tape daily and verify incoming activity for the Stealth
logger, raw data and receivers
• Inventory Customer runner keys once a shift
• Report phone line problems to Phone Company as needed and check status once a shift.
• Notify and Fire Department of any commercial fire alarms out of service more than 8 hours
• Check on “restored” report each shift
• Check systems that are out of service
• Monthly test of batteries for the UPS system
• Update call list and offer basic technical support for customers as needed
• Dispatch ADS Runners as needed (if applicable)
• In emergency situations you are to make a reasonable effort to be available to assist with signal
overload
• Responsible for onsite duties as assigned
• Other duties as assigned by management
Recieving Associate
Mile High Specialty Foods-Denver, CO
March 2005 to May 2013
• Work effectively with immediate supervisor to minimize warehouse shrink/damage (product loss).
• Responsible for the neatness and cleanliness of assigned work areas and travel aisles, and the accuracy
of warehouse locations.
• Report any unfixable/unsafe issues immediately to supervisor.
• Observe and enforce all safety rules to eliminate accidents and injuries.
• Operate appropriate MHE, such as forklifts and pallet jacks, in a safe and orderly manner to eliminate
accidents and injuries.
• Observe proper lifting techniques and physical work practices in accordance with established PWMs.
• Ensure that MHE is maintained (perform daily inspection) and clean; report repair or service needs to
supervisor to minimize equipment damage and downtime.
• Use warehouse computers and RF equipment in a safe and professional manner to avoid damage to
equipment.
• Understand and comply with all applicable Company policies (i.e. attendance, Code of Business Conduct
& Ethics, Associate Handbook, etc.
• Comply with all applicable State/Federal laws, regulations, and policies (i.e. OSHA {Occupational Health
and Safety Administration}, HACCP {Hazard Analysis and Critical Control Points}, etc.).
• Supports food safety policies, standard operating procedures, and prerequisite food safety control
programs that meet legal and quality requirements and industry best practices as defined in our Food
Safety Commitment documentation.
• Performs other warehouse duties as assigned
Order Selector/ Inventory Clerk/ Accounting Clerk
Mckesson Trading-Denver, CO
October 1997 to December 2002
• Collaborate & Innovate: Work closely with warehouse and retail personnel to develop and maintain
procedures that ensure physical inventory matches our ERP system. Prevent and minimize shrinkage
with your innovative strategies.
• Lead Inventory Oversight: Oversee the annual physical inventory of all retail and warehouse locations,
ensuring everything is accounted for and discrepancies are addressed.
• Ensure Accurate Transactions: Oversee reconciliation processes for point-of-sale and direct-to-
consumer transactions. Dive deep into cash variances and develop procedures to prevent future
discrepancies.
• Support & Resolve: Provide top-notch support to our stores and call center, tackling challenges related
to sales and payment transactions.
• Manage Chargebacks: Handle the credit card chargeback process, investigating and resolving issues
with our payment processor.
• Process Reimbursements: Manage house charges, coupons, and reconcile gift card activations and
redemptions.
• Safeguard Assets: Ensure internal controls and procedures are followed by retail locations, safeguarding
company assets and ensuring accurate sales and cash receipt reporting.
• Financial Reporting: Complete month-end closing requirements accurately and on time. Assist with
general ledger account reconciliations and update various sales reports for management.
• Continuous Improvement: Always look for ways to improve profitability, efficiency, and reporting
accuracy.
Warehouse Associate
Caterpillar-Denver, CO
March 1995 to May 1997
• Operate forklifts and other materials handling equipment to transport materials within the warehouse.
• Utilize RF scanners and warehouse management systems to track inventory and locate items.
• Assist in order picking, packing, and loading/unloading trucks as needed.
• Work closely with the warehouse supervisor to prioritize tasks and ensure timely order fulfillment.
• Conduct regular equipment inspections and maintenance to ensure operational efficiency.
• Adhere to safety protocols and guidelines to maintain a secure work environment.
• Keep the warehouse organized and clean to facilitate smooth operations.
Qualifications:
• Proven experience as a Forklift Operator or similar role in a warehouse setting.
• Proficiency in operating forklifts, pallet jacks, and other heavy equipment.
• Familiarity with RF scanners and warehouse management systems is a plus.
• Ability to perform heavy lifting and physical tasks in a fast-paced environment.
• Strong attention to detail to ensure accuracy in inventory tracking and order fulfillment.
• Excellent communication skills and ability to work effectively within a team.
Education
High school or equivalent in Office Administrator
Box Elder Job Corps - Nemo, SD
January 1986 to October 1986
Skills
• Excel
• Receptionist
• Inventory
• Microsoft Office
• Time Management
• Electrical Experience
• Order Picking
• Forklift
• Load & Unload
• Order Picker
• Shipping & Receiving
• Logistics
• Reach Truck
• Freight Experience
• RF scanner
• Warehouse management system
• Order fulfillment
• Pallet jack
• Windows
• Organizational skills
• Accounting software
• Customer service
• Analysis skills
• Microsoft Excel
• Administrative experience
Certifications and Licenses
Forklift Certified
Present
All forklifts stand up/sit down
All warehouse logistics forklifts
Assessments
Scheduling — Proficient
July 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Proficient
Warehouse safety — Proficient
March 2024
Using safe practices in a warehouse setting
Full results: Proficient
Work motivation — Proficient
March 2024
Level of motivation and discipline applied toward work
Full results: Proficient
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Call center customer service — Proficient
April 2024
Demonstrating customer service skills in a call center setting
Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work
Full results: Proficient
Data entry: Attention to detail — Proficient
May 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Forklift safety — Proficient
March 2023
Best practices and safety hazards in forklift operation
Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Forklift safety — Proficient
April 2024
Best practices and safety hazards in forklift operation
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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