Front Office Program Analyst

Professional Summary

Strategic and results-driven executive leader with extensive experience in organizational management, operational efficiency, and cross-functional collaboration. Adept at driving strategic initiatives, facilitating institutional priorities, and managing high-level administrative functions. A trusted advisor to senior leadership, skilled in streamlining processes and fostering a culture of high performance.

Professional Experience

Department of Treasury (IRS) – Research, Applied Analytics and Statistics (RAAS) Washington, DC

Supervisory Management and Program Analyst (Chief of Staff) November 2023 – Current

Lead business and administrative functions for RAAS to include providing high level executive support to the Chief Data and Analytics Officer (CDAO), manage complex calendars, prepare briefing materials and presentations, facilitate decision making processes and provide direct supervision of front office administrative staff to support the organization’s mission. Serve as the principal advisor on administrative and financial management matters associated with programs and operations, brief CDAO on emerging issues, ensuring priority alignment and streamlined operations across multiple offices.

Ensure effective management of program and center deliverables by evaluating program needs and resources, planning organizational changes, and implementing necessary operational reforms to meet the needs of the program and provide more effective support, while maintaining strict confidentiality.

Serve as a point of contact for internal and external stakeholders, routinely interacting with members of congress, and other government agencies. Coordinate action and/ or respond to external inquiries. Research and consolidate technical information from various internal projects to prepare responses to correspondence with established policy and viewpoint of the CDAO and, monitor progress of work assignments ensuring that all work is processed according to prescribed priorities in a timely manner. Manage E-Trak correspondence on behalf of RAAS, throughout IRS.

Coordinate leadership and staff support on a wide variety of programs and administrative matters, and priority issues. Manage International Visitor Program (IVP) presentations on behalf of RAAS, ensuring correct program coverage, international custom knowledge and adherence, and logistical information. Coordinate RAAS commissioner briefings and CDP Cohort presentations.

Create and maintain performance documents for SES executives, ensuring consistency with the agency mission, philosophy, and consistency. Meet with executives on a monthly cadence to track commitment progress (KPIs), adjusting accordingly. Manage ITM and HRconnect requests on behalf of executives. Ensure all performance deadlines are met with strict time constraints.

Attend OMB briefings, and internal and external meetings, on behalf of the CDAO. Take minutes to inform staff of commitments, provide necessary training, and arrange implementation coordination. Advise management on administrative directives. Translate major, complex executive determinations into substantive policy issuances, programs, practices, plans of actions, etc., to achieve actual desired results. Identify and address operational challenges, implementing innovative solutions in their absence, ensuring seamless continuity

Serve as a travel approver for RAAS senior executives, ensuring that travel request is following policy, and funds are used appropriately. Review request for accuracy, reasonableness. Enforce current travel policy while remaining up to date with frequently changing regulations. Contact travelers for additional details or documents as needed. Track expenditures as part of monthly reconciliation process.

Food and Drug Administration – Office of the Commissioner Silver Spring, MD

Executive Assistant (Executive Project Manager) May 2021- November 2023

Functioned as the Executive Assistant to the Director of Regulatory Science and Innovation (ORSI) and provided immediate support to senior executive leaders of two key ORSI initiatives: The Centers for Excellence in Regulatory Science (CERSI), and FDA’s Broad Agency Announcement (BAA).

Provided a wide range of administrative and technical support services to the managers and staff, using own initiative and discretion to reschedule and refuse appointments, and accept or decline meetings. Responded to inquiries and administrative activities including timekeeping, travel, conference projection, and acting as the purchase card holder for the team. Served as editorial review point for staff correspondence, publications, regulations, and other administrative publications. Drafted decision memos for the Office Director’s signature detailing both programmatic and operating policies, procedures, and positions.

Managed Senior Science Council monthly meeting. Performed special project assignments on behalf of the senior level leadership, responsible for developing, recommending, and implementing policies and procedures designed to ensure consistency. Managed and oversaw communications of an exceptionally complex nature, or special projects as assigned. Coordinated responses with policy offices internally and externally.

Performed project manager duties for high profile and/or center level projects. Used knowledge in developing and managing project plans, budgets, and schedules to assist with project management of initiatives, where appropriate, and support project analysis by tracking progress, researching information, coordinating, and composing draft letters and technical memos, capturing, and finalizing meeting minutes, preparing technical and administrative reports in final form with responsibility for format, accuracy, grammatical content, etc.

Coordinated with Yale University/Mayo Clinic, Johns Hopkins University, University of Maryland, and Stanford University, to plan and facilitate CERSI lecture series. Disseminated presentation to FDA staff post lecture.

Arranged and coordinated recurring staff and relevant ORSI initiative meetings, and staff seminars; Coordinated and advertised CERSI scientific seminars and steering committee meetings. Provided advice and guidance on collaborative workshops. Coordinated and managed multiple stakeholders on projects, including meeting coordination, management, and reporting; track and monitor project technical and financial progress; and monitored multiple projects simultaneously ensuring results are reported and any deliverables are met.

Managed SharePoint content and other databases. Served as a point of contact for collecting and responding to, in coordination with the Director, inquiries from within the Agency and external stakeholders. Responded to internal and external inquiries, addressed program manager issues for the CERSI program, and other agency initiatives. Proactively provided technical information using own initiative, on behalf of ORSI leaders.

Facilitated and lead scientific technical evaluation panel discussion, meetings, conferences and conference calls with senior center leadership, agency administrators, senior subject matter and technical personnel, and other federal agency officials, to secure and provide information; investigated facts; presented conclusions, recommendations, and alternatives; obtained concurrence; developed alternate courses of actions; and mutually resolved problems.

Food and Drug Administration – Center for Drug Evaluation and Research Silver Spring, MD

Lead Executive Assistant June 2015 – May 2021

Coordinated administrative functions in CDER, Office of the Center Director, Immediate office. Independently managed calendars for CDER’s Center Director and Deputies, which consisted of using own initiative and discretion to reschedule or refuse appointments or accept or decline meeting invitations. Interpret and analyze decisions independently to differentiate among priorities of the upmost importance to the Directors.

Scheduled meetings and briefings, preparing all necessary supporting documents i.e., special reports and summaries of meetings, workshops, and conferences. Serve as editorial review point for staff correspondence, publications, regulations, and other administrative publications. Edited documents including testimonies associated with FDA hearings on Capitol Hill, CDER wide announcements, and standard operating procedures. Ensured that requested presentations are submitted to the respective persons promptly.

Provided immediate support by briefing Center Director and Deputies on a variety of confidential matters pertaining to operations, recommending courses of action, and keeping them informed of activities occurring when they are absent from the office. Provided advice and guidance (verbal and written) on varying levels regarding programs and requirements essential to the agency’s mission.

Analyzed and evaluated the full range of executive management processes; and developed and implemented changes and improvement of office management. Trained executive assistants and employees in office processes, served as a team coach, and developed and communicated new initiatives and goals to the admin team. Attended or recommend staff training, ensuring adequate team skills. Reviewed and adjusted office policies and procedures for best practices to enhance performance. Lead teamwork assignments, communicate instructions and expectations to accomplish tasks. Communicated updates to leadership. Coordinated office leave to ensure coverage.

Reviewed and cleared FRN Notices, Policy documents, Citizens Petition responses, and Guidance to Industry documents on behalf of CDER Center Director and Deputies. Provide technical assistance to the Office of Regulatory Policy, merged comments from sub offices, safeguards version control, confirmed that every office provided input, ensuring that all potential concerns are addressed prior to clearance and agreement is reached.

Responded to inquiries with key officials of the centers and offices within FDA and CDER under strict time constraints and serves as liaison regarding clarification and dissemination of instructions, information and decisions emanating from CDER related to subject expertise.

Coordinated with other FDA offices and Federal departments to identify ways to address the emerging issue of pharmaceuticals in the environment; involved establishing a Memorandum of Understanding (MOU) to identify scope of work; collaborate with high-level officials within CDER to determine the type of sensitive information that can be shared/disclosed under the MOU without violating sponsor’s rights.

Researched and consolidated technical information from various projects within the office to prepare responses to correspondence received from FDA, Consumers, Congress, and industry, with established policy and viewpoint of the supervisor and for such things as appropriate clearances, grammar, clarity of expression, spelling, format, necessary attachments, number of copies, correct addresses, etc. Coordinated action and/ or respond to inquiries from members of Congress, White House, and private sector agencies. Tracked all correspondence to ensure customer receipt in a timely manner.

Developed performance plans for CURES and Senior level executives using knowledge of HHS Strategic Goals/objectives, critical program elements, and department initiatives, while following strict protocol, to ensure agency acceptance. Facilitate establishment, mid-year, and close out PMAP plans.

Managed OND Rounds by scheduling rotation of the Division ODEs to meet the Deputies to discuss controversial projects/research and Clinical Trials. Managed effectiveness of programs, making necessary changes on behalf of Office of New Drugs. Scheduled logistics including Conference room location, room setup, audio visual equipment. Provided complex technical assistance to ensure success of meetings.

Education

Business Administration, Master of Business Administration (M.B.A.) December 2022

University of Maryland University College Adelphi, MD

Psychology, Bachelor of Science (B.S.) December 2019

University of Maryland University College Adelphi, MD

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