Service Agent Guest

WILLIAM A. WILSON

**** *. ****** **. ***. ***

Orlando, Florida 32818

Cell: 689-***-****

Email: **********@*****.***

PERSONAL OBJECTIVE:

To introduce my multifaceted skills and experiences that will help to promote me as a valued employee. I am seeking an immediate career opportunity that will allow me to be able to use my current hands-on skills for continued growth and additional employment opportunities within your company.

SKILLS & EXPERIENCE:

Uber Driver - Private Contractor 07/2022 - 10/2024

Orlando, FL

Worked as a private contractor who provided transportation services to

customers using a mobile app. My responsibilities included: Maintained a clean, safe, and compliant vehicle that is in good working order. Used GPS technology to navigate to pickup and drop-off locations, and choose the best routes to destinations. Followed all applicable traffic laws and regulations. Followed company policies and procedures, including safety guidelines. To drive for Uber, you had to meet the minimum age to drive in your city, have at least one year of driving experience, and clear a background check. Possessed experience in

customer service, knowledge of local routes, and familiarity with ride share apps. Also maintained high ratings from passengers and a track record of on-time arrivals.

Guest Services Guide

Museum of Illusions

ICON Park, Orlando, FL 04/2022 - 07/2023

Created a positive guest experience and exceptional standard of customer service at all times. Created a positive experience for all guests that is conducive to

repeat visitation and positive word of mouth for the museum. Welcomed guests, responded to questions, and offered assistance. Responsibility to validate admission and assist our guests throughout the museum. Possess excellent knowledge of the exhibits to encourage guests to "think again" and to assist guests to become a part of the exhibits. Responsible to maintain a smooth flow of traffic by proactively guiding visitors to various spaces and exhibits. Ability to work a flexible schedule that met the needs of the business, including weekends, evenings, holidays, and call-in shifts.

Game Room Attendant

In The Game: ICON Park, Orlando, FL 01/2022 - 04/2022

Responsible tor processing cash and credit card transactions. Maintaining a clean and tidy checkout area. Keeping the counters stocked with with prizes for our guests, and assist customers with the games. Possessed the ability to handle job stress and interact effectively with others, including guests and co-workers.

Performed fun tasks and projects with our management team. Possessed the ability to stand,bend, kneel, reach, push/pull, walk and squat during my scheduled shift. Possessed the ability to work in an environment that included flashing and flickering lights, moving mechanical parts, and loud noises. Required to work a flexible schedule as the business required: holidays, nights and weekends. Assisted guests with ticket purchases for the Mirror Maze, Escape Room, X-D motion theater, and Virtual Reality attractions.

Security Guard

OPG Security, Orlando, FL 11/2021 - 02/2022

Responsible for providing elite venue protection. All security guards

including myself wore body cameras and were specially trained for crowd control and patron removal when requested by the venue. Adhered to a strict code of conduct and protected the premises with professionalism. At large scale events, I was specially trained to minimize risk and reviewed the venues security plans to make sure all critical points were secure.

Traffic Director

U Street Parking, LLC. MCO Airport, Orlando, FL 10/2021 - 12/2021

As a Traffic Director, I was responsible for Check point - check badges and hang tags to allow employees to park in garages at the Hyatt Regency Orlando Airport location. Helped the flow of traffic at the open lots while flagging customers where to park. Checked badges and hang tags to allow employees to park in garages. Each work shift included 8 hours and holidays. Position was located in the Orlando International Airport. Background SIDA check successful;granted security clearance.

Store Crew

Speedway #8795 - Lansing, MI 11/2019 - 2/2020

Responsible for cashiering, cash and credit card handling, fuel transactions, cleaning and stocking the store, specifically tasked with food prep and foodservice

safety. Maintained a clean, safe working environment to ensure the store is presentable. Ensured proper preparation, presentation, and freshness of all foodservice products, ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting.

Home Care Provider

Michigan Dept. of Health and Human Services – Lansing, MI 5/2019 – 07/2020

Assisted clients by providing housekeeping and laundry services;shopping for food and other household requirements; preparing and serving meals and snacks;

running errands. Assists clients by providing personal services, such as, bathing, dressing, and grooming. received clearance through the State of Michigan central registry.

Manager on Duty

Go! Calendars Games & Toys - Okemos, MI 10/2019 - 12/2019

Responsible for managing total operations in a retail store and territory during fall season; manage inventory, make deposits and maintain impeccable store

appearance; Adhere to the Go! Calendars, Games and Toys policies, procedures and represent the name well; Ensure the store opens and closes as scheduled - set up fixtures/product, receive shipments and return fixtures/product; Drive sales - meet and exceed sales goals at each Meridian Mall and Lansing Mall locations - bonuses and incentives; Provided outstanding customer service; Maintained the ongoing relationship that fostered with the mall locations.

Team Crew Member

McDonald’s – Lansing, MI 05/2019 – 07/2019

Assisted in preparing food and assisted with the front counter helping customer through the ordering process. Greeter customers as they entered the restaurant. Additional job duties included operating a cash register when needed, cooking other menu items, cleaning the restaurant, and completing other assigned tasks.

PHYSICAL SKILLS:

• Ability to use hands to pinch, handle, or feel

• Ability to reach with hands and arms; talk and hear

• Ability to walk and sit for long periods of time

• Ability to lift and/or move up to 50 lbs.

• Ability to work as part of a team

• Ability to Handle multiple tasks; pay close attention to detail

• Possess positive communication skills

EDUCATION:

Currently pursuing a general educational degree (GED) and technical degree.

Contact this candidate