Account Manager Solutions Specialist
Resume:
CHRISTOPHER WILLIAMS
PROFESSIONAL SUMMARY
Results-driven cybersecurity professional with a strong background in customer service, problem-solving, and team leadership. Adept at identifying security risks, implementing security measures, and ensuring compliance with cybersecurity best practices. Strong analytical thinker with excellent communication skills, dedicated to protecting digital assets and improving organizational security posture. EXPERIENCE
American Health Marketplace, Remote— Solutions Specialist October 2024 - PRESENT
● Assisted clients with healthcare plan selection while ensuring compliance with HIPAA regulations.
● Educated customers on securing personal health information and protecting against fraud.
● Maintained secure handling of sensitive customer data in accordance with industry best practices.
● Provided cybersecurity awareness training to team members regarding secure data storage and transactions.
Nx Direct, Atlanta Ga— Account Manger
September 2024 - October 2024
● Managed client relationships while identifying and mitigating potential security risks.
● Implemented best practices for data protection in client communication and transactions.
● Worked cross-functionally with internal teams to ensure secure handling of customer information.
Leaf Home Bath, Atlanta Ga— Design Consultant
June 2024 - September 2024
● Delivered tailored solutions for customers' home renovation projects, enhancing their buying experience.
● Build strong customer relationships through personalized consultations, driving satisfaction and repeat business.
● Exceeded sales targets by presenting premium product offerings and driving first-time purchase conversions.
● Educated customers on secure payment options and data privacy during consultations.
● Ensured compliance with secure communication standards to protect 1033 Barberry Ln, Peachtree City,
GA 30269
********.*************@*****.***
SKILLS
Customer Experience
Optimization
Client Relationship Management
Cross-functional Collaboration
Communication
Team Leadership & Training
Sales and Customer Retention
Strategies
Inventory and Merchandising
Management
Market Analysis and Trend
Utilization
CRM and Technology Tools
(Microsoft, Smart Home Systems)
Cybersecurity Awareness & Training
Network Security & Vulnerability
Assessment
Incident Response & Threat Analysis
Risk Mitigation & Compliance
Customer Data Protection & Privacy
Security Tools: Wireshark, Kali
Linux, Nessus
Strong Analytical & Problem-Solving
Skills
customer information.
Frito Lay, Newnan Ga— Route Sales Representative
Feb 2022 – June 2024
● Managed customer accounts, ensuring timely delivery and product replenishment.
● Built and maintained strong client relationships, contributing to increased sales and customer retention.
● Identified customer needs and provided tailored product recommendations, improving customer satisfaction.
● Collaborated with internal teams to address client-specific issues, ensuring prompt resolutions.
● Managed customer accounts while ensuring secure data handling in transactions.
● Implemented security measures for company devices and software to prevent unauthorized access.
Best Buy, Peachtree City GA— Supervisor
Feb 2018 – Feb 2022
● Led a team of associates to deliver exceptional customer service, improving store NPS scores.
● Directed in-store and online sales initiatives, enhancing both employee engagement and customer experience.
● Addressed complex customer inquiries and escalations, ensuring timely and satisfactory resolutions.
● Led a team focused on secure point-of-sale transactions and fraud prevention.
● Trained employees on cybersecurity best practices, including phishing awareness and secure data handling.
● Worked with IT support to identify and mitigate security vulnerabilities in store systems.
EDUCATION
CompTIA Security+ Certificate - (In Progress)
Google Cybersecurity Certificate
Georgia Military College, Fairburn GA - Associates Degree Business Management
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