Customer Service Business Operations

CHLOE MCENTYRE

*************@*****.*** 267-***-**** LinkedIn

Dedicated and adaptable professional with a strong background in customer service, retail, and entrepreneurship. Experienced in working with diverse teams, fostering community development, and delivering exceptional client experiences. Skilled in problem-solving, teamwork, and business operations, with a passion for creating inclusive and engaging environments. Seeking opportunities to contribute to organizational success through innovation, leadership, and a customer-focused approach.

EDUCATION

Spelman College – Atlanta, GA Expected graduation: May 2027 Bachelor of Arts in Psychology, Administration & Organizational Management GPA: 3.15

WORK EXPERIENCE

Emmy Squared Pizza – Atlanta, GA July 2024 – April 2025 Waitress

• Delivered exceptional customer service in a fast-paced environment by accurately taking orders, serving food, and addressing guest needs.

• Collaborated with kitchen and front-of-house teams to ensure timely, efficient service and smooth daily operations.

• Maintained in-depth menu knowledge, handled payments, and upheld cleanliness and safety standards throughout shifts. Brazilian Wax & Spa by Claudia – Philadelphia, PA February 2023 – August 2023 Receptionist

• Led facility opening and closing procedures, ensuring smooth daily operations, security compliance, and readiness for customers and staff.

• Conducted detailed inventory reporting using quantitative analytics, tracking stock levels, identifying trends, and implementing efficient restocking strategies to optimize product availability.

• Provided exceptional customer service by addressing inquiries, resolving concerns, and creating a welcoming environment while efficiently managing appointment scheduling through Acuity, to enhance client satisfaction and streamline operations.

DePaul’s Table Modern Steakhouse – Ardmore, PA July 2022 - February 2023 Hostess

• Greeted and seated guests with professionalism and warmth, managing reservations and walk-ins efficiently through OpenTable to ensure a seamless dining experience.

• Coordinated table assignments and dining flow to maximize restaurant capacity while accommodating guest preferences and special requests.

• Provided attentive customer service by communicating wait times, assisting with inquiries, and collaborating with servers and kitchen staff to enhance overall guest satisfaction. Life Café – Ardmore, PA June 2021 - August 2023

Lead Team Member

• Supervised and supported team members in daily café operations, ensuring high-quality service, efficient workflow, and adherence to health and safety standards.

• Managed inventory and supply orders, tracking stock levels and coordinating with vendors to maintain product availability and reduce waste.

• Delivered outstanding customer service by engaging with members, handling special requests, and fostering a welcoming atmosphere to enhance the overall café experience. Babysitting & Dogsitting – Philadelphia, PA & Atlanta, GA August 2018 - Present Babysitter/Dogsitter

• Operated a self-managed babysitting and dog-sitting service, building a loyal client base through word-of-mouth referrals and excellent customer service.

• Developed and maintained schedules for multiple clients, ensuring reliable and flexible care while balancing responsibilities such as meal preparation, pet exercise, and child engagement.

• Managed finances, including pricing strategies, budgeting, and payment tracking, to maintain profitability and sustain long-term business growth. LEADERSHIP ACTIVITIES & VOLUNTEER EXPERIENCE

The Braven Accelerator – Atlanta, GA January 2025 - May 2025 Fellow

● Developed workforce skills such as leadership, operating and managing, communicating and networking, working in teams, and problem solving by completing a 14-week leadership and professional development course.

● Design(ed) a career roadmap by engaging in a 7-step process that required self-assessment and reflection, as well as role investigation and evaluation to determine the steps required to achieve career goals. Capstone Challenge in the Braven Accelerator – Atlanta, GA March 2025 - May 2025 Lead Researcher

● Led user research efforts to optimize collaboration between the National Coalition of 100 Black Women and other advocacy organizations, by conducting empathy interviews, refining interview questions, and synthesizing insights to inform problem-solving strategies for the Capstone Challenge.

● Performed in-depth online research and stakeholder interviews to understand the Capstone Partner – the National Coalition of 100 Black Women - needs, preparing targeted questions for info sessions and engaging with their product for firsthand user experience. HBCU Tour – Philadelphia, Pennsylvania December 2023 - January 2024 Speaker

● Advocating higher education through motivational speech.

● Inspiring youth to personify the possibilities of obtaining successful futures, with personal anecdotes of insight. Spelman College Big Sister/Little Sister Program – Atlanta, GA August 2024 - Present Mentor

● Guided first-year students in their academic and personal growth by providing mentorship and peer support, fostering a sense of community and belonging.

● Empowered mentees navigate college life by sharing resources, offering encouragement, and connecting them with campus opportunities. Spelman College NAACP – Atlanta, GA November 2024 - Present Chapter Member

● Advocated for social justice initiatives by participating in community outreach efforts, educational forums, and policy discussions.

● Supported youth empowerment efforts by collaborating with peers to develop programming focused on civic engagement, leadership, and activism. Spelman College Dance & Theater Performance Department – Atlanta, GA November 2024 Research Assistant

Black Youth Empowerment Network – Atlanta, GA December 2024 - Present General Body Member

D Society – Atlanta, GA August 2024 - Present

General Body Chapter Member

Stouffer’s January 2025 - May 2025

HBCU Brand Ambassador

SKILLS & INTERESTS TECHNICAL SKILLS CERTIFICATIONS Certified by UNCF Early Talent Opportunity Program, Certified by Forte Career Ready Certificate Summer 2024 Cohort, Certified by LVMH Moët Hennessy Louis Vuitton SE: Inside LVMH, Certified by Project Destined: Commercial Real Estate Fundamentals Program.

Skills in Problem-Solving, Microsoft Office, Decision Making, Python-Coding Certified, Critical Thinking, Inclusion Strategies, AI Intelligence, Adaptability, Customer Request Fulfillment, Effective Time Management, Leadership, Ability to Work Under Pressure, Data Organization.

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