Customer Service Representative

Shamery Mortensen

Houston, TX

Professional Summary

• Dynamic customer service professional experienced in both call-center and retail store settings.

• Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

• Highly professional--dependable, reliable and able to perform duties with minimal supervision. Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

D&G Cake Gallery-Houston, TX

March 2017 to Present

• schedule, all available cake tasting orders

• confirm all orders and deliveries for cakes

• event planner

• venue coordinator for weddings, birthdays, etc.

Customer Service Representative (Remote)

Manpower-Cypress, TX

October 2023 to December 2024

• Serves customers by providing product and service information and resolving product and service problems.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.

• Contributes to team effort by accomplishing related results as needed. Administrative Assistant

Allegiance Crane & Equipment-Houston, TX

September 2019 to September 2023

Responsible for accounts payables responsible for answering phones responsible for payroll responsible for our administrative duties • Processed invoices • Prepared and reconciled payroll • Assisted with data entry • Kept track of all incoming and outgoing mail • Ordered office supplies. Responsible for all DISA accounts including reports, drug screenings, alcohol testing, and hair analysis A long with Concentrix. Texas Permits for OS and OW, Super Loads .Remote work from home payroll and account receivable and TX DOT Permitting and Benefits Coordinator. My duties include Payroll, New Hire Process and Permitting for Allegiances Loads with the State of Texas OWOS, Super loads i’m able to Permit from anywhere in the US within any state in the US. Administrative Assistant

Beard Transportation Services-Houston, TX

October 2014 to September 2019

• Answer and direct phone calls to the appropriate person or department

• Monitor faxes incoming and outgoing

• Assist Accounts Receivable letter preparation and calling clients about past due invoices.

• Assist all internal departments with various clerical functions, report preparation, and assigned projects.

• Remote work from home on all job duties 2 weeks out of each month.

• Maintain individual dashboard tasks assigned through Pension Pro

• Retrieve annual report downloads from various record-keepers.

• Work in salesforce reviewing and input new updates.

• Permitting all Super loads and Oversized Loads for TX DOT in USA.

• Responsible for all New Hire Process and all DISA accounts.

• Responsible for all employees HASC SCTC and ISTC Assist in the preparation of regularly scheduled monthly reports. What you need to have:

Human Resource Specialist

G4S Secure Solutions USA-Houston, TX

January 2000 to June 2014

Responsibilities • Perform investigations. • Responsible for Benefit Open Enrollment, benefit coordination, worker’s compensation responses, development. • Compliance with all state/federal regulations activities such as, EEO, AAP, OSHA/Safety, FLSA and FMLA. • Provide guidance, consultation, and staff assistance to management concerning staffing, employee relations, and training and development matters. • Develop close relationships, and to develop effective HR solutions. • Development needs in order of priority and establish options in closing performance gaps and raising the bar of workforce. • Advise management in appropriate resolution of employee relations issues. • Partner with management on performance management processes. • Drive continuous improvement in all work through the tracking, analysis and reporting of key data and through effective stakeholder- feedback management. • Perform recruiting function by recruiting for openings and working with management of assigned work groups to determine appropriate staffing projections. • Ensure proper orientation and on-boarding for new hires. Key new hires in ADP system. • Respond to inquiries regarding policies, procedures, and programs. • Review wages and make recommendations for change to avoid discriminatory practices. • Conduct management training in interviewing, hiring, terminations, promotions, performance review, safety, and anti-harassment. • Maintain all personnel and recruiting files in accordance with Company and legal requirements • Process all employees through E-Verify.

• Process background checks and all drug screening with DISA compliance contracts in the chemical plant, industry,. • Excellent public speaking and presentation skills. • Excellent communication and inter-personal skills. • Prepare employee separation notices and related documentation, and conduct exit interviews to determine reasons behind separations. • Prepare reports and recommend procedures to reduce absenteeism and turnover. • Represent organization at personnel-related hearings and investigations. • Responsible for data entry and maintenance of employee records in the automated HR system. • Ability to assimilate knowledge and willingness to learn new programs and systems. • Valid Passport and willing to travel (marginally 5-10%). • Proactive, high energy to work and able to balance multiple priorities and willingness to take on issues which may be difficult but are in the best interest of the company and/ or employees,

Education

High school diploma

La Marque High School - Houston, TX

Skills

• Assembly

• Amazon Flex driver

• Driving

• Human Resources Management

• Instacart driver

• Human Resources

• Surveillance

• Workers' Compensation

• Employee Orientation

• Uber driver

• Order Picking

• Manufacturing

• Recruiting

Certifications and Licenses

Driver's License

August 2014 to August 2024

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