Customer Service Data Entry
Resume:
GERALDINE MCVAY
Madison, WI. *****
*********.*****@******.***
SERVICE CLERK/CUSTOMER SERVICE
PROFESSIONAL SUMMARY: Experienced Service Clerk/Customer Service in several tasks. Handled several types of situations in the call center escalation calls. Handling unhappy customers and resolving complex issues. Data Entry tasks which consist of entering information in to the system.
SKILLS
Time Management
Record Keeping
Client Interaction
Client Relations
Service and Support
Customer Service
Computer Skills
Adaptability
Employee Training
Problem Solving
Set Up New Accounts
PROFESSIONAL EXPERIENCE
JOHN DEERE FINANCIAL MIDDLETON, WI
SERVICE CLERK 07/2019 to 07/2024
Print outgoing mail
Sort incoming mail
Scan the incoming mail to proper department.
Data Entry
HEALTHGRADES Middleton, WI.
CUSTOMER SERVICE 04/2019 to 06/2019
Took incoming calls from patients and physicians.
Answered any questions for customers as well as locate correct clinic.
Resolved any issues for customers.
Researched for resolutions for customers.
FINANCIALSSM HEALTH PATIENT FINANCAIL SVCS MADISON, WI.
CUSTOMER SERVICE CLERK 12/2018 to 03/2019
Took incoming calls from patients.
Find resolutions to customers billing issues.
Help locate clinics and doctors new to the system/insurance.
Schedule appointments
SPHERION STAFFING / AMERICAN FAMILY INSURANCE MADISON, WI
DATA ENTRY/CUSTOMER SERVICE 05/2018 to 11/201
Enter information in the computer for customers.
Change customer information such as addresses phone numbers etc.
Note accounts with any information needed.
EDUCATION & CERTIFICATIONS
MATC MADISON, WI.
HIGH SCHOOL DIPLOMA/ GED 2003
PERSONAL REFERENCES:
LISA ANDING SUPERVISOR AT JOHN DEERE 608-***-****
BRANDI KATT CO-WORKER AT JOHN DEERE 608-***-****
ROANNA FUELING CO-WORKER AT AMERICAN FAMILY 608-***-****
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