Program Manager Mental Health
Resume:
Lisa Faulkner
Philadelphia, PA *****
***.*****@*****.***
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Trinity Health-Trevose, PA
December 2022 to Present
Support program participants in managing personal hygiene. Engaged in meaningful activities to support their personal life goals.
Home Coordinator in Development Services
Community Residential Rehabilitation
April 2018 to May 2020
CRR)
* Manage the implementation of the resident's ISP in collaboration with their support team
* Maintain EHR and daily documentation of resident's progress
* Assure all medical appointments are up to date and support at appointments
* Oversea and support in the administration of mediation
* Maintain the medication administration records
* Maintain the staff training schedule to assure in compliance with regulations
* Manage the daily work schedule to assure staff/resident ratio is compliant
* Train new staff on the daily operations of the resident
* Manage all resident and house funds
* Plan daily activities and resident's vacations according to their ISP
* Interview and recommend for hire new staff according to their experience Program Manager - Homeward Bound, Community Residential Rehabilitation MENTAL HEALTH ASSOCIATION OF SOUTHEASTERN PENNSYLVANIA-Southeastern, PA 2013 to 2017
CRR)
* Establish work schedules and assignments for staff, according to workload
* Provide supervision and technical support along with regularly scheduled team meetings to maintain the quality of services, cleanliness of residence and most of all the morale of staff
* Develop and maintain required training for CRR licensing; such as, goal planning, self-medication and EHR operation
* Administer fiscal operations, including accounting, planning budgets, and authorizing expenditures
* Communicate with outside source to collaborate on behave of the residents i.e. Probation/Parole, PA Prisons, MH Court, and CM Agencies for personal growth/development and assessments
* Maintain communication between governing boards, vendors, and department heads by attending board meetings and coordinating interdepartmental functioning Program Manager /Trainer
Mental Health Association-Philadelphia, PA
2009 to 2013
- Peer Net (Mobile Peer Support Team)
* Maintain regional training management systems required for CPS education
* Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting
* Direct/supervise and evaluate work activities
* Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
* Review and analyze personnel activities and schedules to improve service utilization
* Direct the recruitment, hiring and training of personnel
* Establish work schedules and assignments, according to personal interest and similar recovery goals Program Manager / Trainer -WE C.A.R.E (Communicate, Advocate, Respond, Educate)
PCH
2004 to 2009
• Assist people who live in personal care homes with relocation and accessing services
• Plan, implement and administer training and information sessions in hospitals, PCH and shelters on safe discharge planning and self-advocacy
• Responsible for record keeping, reporting non-compliances and the preservation of PCH Regulations
• Encourage participants to express their feelings and discuss what's happening in their lives along with helping them to develop insight of themselves and developing and maintaining healthy relationships
• Train mentally disabled residents in self-advocacy and system advocacy
• Led the development & implementation of training for PCH providers that was DPW approved for certificate of compliance
• Member of the MHAC, Risk Management Team of Philadelphia for PCH, Supportive Housing Coalition of SEPA and the PCH Coalition
Therapeutic Community Coordinator
Mental Health Association-Philadelphia, PA
1999 to 2004
* Conduct intake, training, psycho social assessments and provide individual and group therapy
* Apply for benefits i.e. CM, SS and Public Assistance
* Train mentally disabled residents in daily life skills & self-medication planning
* Participated in the development & implementation of service plans
* Medication administration and documentation
* Planned and implemented recreational activities
Education
in progress in Gerontology
Chestnut Hill College - Philadelphia, PA
January 2018 to Present
AAS in General Studies Focused on Psychology-Human Services Delaware Community College
Skills
• Design, plan, organize, or direct orientation and training programs for employees or customers.
• Knowledge of principles and processes for providing assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Responsible for creating and training over 200 people on Resident Rights and Caring for Residents with MH and other Disabilities.
• Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impact.
• Proficient in strategic planning, resource allocation, human services modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Proficient in MS Office applications;
• Word
• Excel
• Outlook
• PowerPoint.
• Crisis Intervention
• Individual / Group Counseling
• Mental Health Counseling
• Group Therapy
• Child Protective Services
• Menu planning, social event planning, cooking
• Behavioral Health
• Risk Management
• Experience with children
• Childcare
• Supervising experience
• Computer literacy
• Computer skills
• Time management
• Organizational skills
• Patient care
• Leadership
• Cooking
• Supervising experience
• Training & development
• Customer service
• Risk management
• Behavioral health
• Medical records
• Menu planning
• Program management
• Organizational skills
• Typing
• Working with people with disabilities
• Management
• Working with people with developmental disabilities
• Assisted living
• Memory care
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
CNA
December 2022 to December 2024
State Tested Nursing Assistant
December 2022 to December 2024
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