Technical Support Data Entry
Resume:
TOMEIKA MOORE
Columbia, SC *****
********@*****.***
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Applicant support and service
Effective communication skills
Recordkeeping and data input
Benefits Administration
Appointment Scheduling
Data Entry
VoIP Systems
Payment Processing
Product Knowledge
Inventory Management
Analytical Thinking
Software Installation
Workflow Optimization
LAN/WAN
Help Desk Support
Technical Documentation
01/2024 to Current
SCDHHS
Eligibility Specialist
Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards. Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits. Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Responded to client inquiries and concerns and escalated complex problems to department supervisors. 01/2020 to 12/2023
CONTINUUN GLOBAL SOLUTIONS
Wireless Specialist
Provided technical support on installation and configuration of WLANs. Participated in testing activities as part of deployment projects for new or modified wireless networks. Installed, configured, and maintained wireless networks including access points, routers, switches, controllers, and firewalls.
Analyzed user feedback from surveys conducted after deployment projects were completed. Ensured all systems were compliant with applicable government regulations regarding security standards. Researched new technologies that could improve the reliability or performance of existing wireless networks. Coordinated with vendors for ordering equipment needed for installation or upgrade of wireless networks. 08/2017 to 01/2020
KELLY SERVICES
Apple Technical Support Advisor
Assisted customers over the phone and via email by providing accurate information regarding Apple products. Analyzed customer inquiries and responded with timely solutions in a professional manner. Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions. Provided technical support to customers on Apple products, including iPhone, iPad, Macbook and iMac. Performed system updates for operating systems, software applications, security patches. Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software. Maintained records of data communication transactions, problems, and remedial actions or installation activities. HIGH SCHOOL DIPLOMA 2005
Lee Central High School, Bishopville, SC
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
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