Customer Service Support Specialist
Resume:
Reedy Anthony
Remote Customer Service Specialist
I am an experienced Customer Support Specialist with a strong background in electronic engineering. I excel in providing efficient and accurate customer service, ensuring smooth operations and high customer
satisfaction. My organizational skills and technical expertise make me well-suited for a Work from Home Customer Service Representative role.
********@*****.***
East Orange, NJ
Work Experience
Customer Support Specialist (Remote CSS)
Herman Miller
June 2021 - July 2023 • Zeeland, MI
- Work as A secure team member to secure the company's intellectual property. - Respond to customer queries in a timely and accurate way, via email and chat. - Identify customer needs and help customers use specific features, analyze and report product malfunctions (for example, by testing different scenarios or impersonating users. - Update our internal databases with information about technical issues and useful discussions with customers. - The CSS monitors customer complaints on social media and reach out to provide assistance. - The CSS informs customers about new features and functionalities. - The CSS follow up with customers to ensure their technical issues are resolved. - The CSS gathers customer feedback and shares with our Product, Sales and Marketing teams. - The CSS will be given access to the company's customer database and customer orders. - The CSS will be given confidential access to the company's employee database. - The CSS will have exclusive access to information about our company in order to fulfill your duties and assist our customers with timely support. - The CSS home office for online access to information about our company must be secure. - The CSS will have access to confidential information about our company, which is the company's intellectual property. Clerk/Auditor (Seasonal)
Seton Hall University
December 2020 - May 2021 • South Orange, NJ
Bookstore Clerk/ Account Specialist (internal auditor) (Temp) Responsible for performing a variety of duties relating to cash sales, credit card purchases, reordering, invoicing, audits, stocking, inventory and pricing of merchandise in the Bookstore; handles refunds for returned items and purchases, used textbook rentals and sales according to POS guidelines; does related logistical work as required. VIDEO TEST AND REPAIR LAB SPECIALIST Electronic Test Engineering Specialist / Product Engineering Support
BETSON IMPERIAL
January 2005 - July 2019 • CARLSTADT, NJ
Perform needed upgrades, repairs, regression testing and provide support to helpdesk tech/eng call center. Support of Digital/Analog hardware, software and firmware test and repair. Provide real time test data base update status to customers of global Konami gaming systems. 2. Create documented descriptions of detailed HW/SW test procedures and appropriate actions taken reducing time to resolve failures and improve training initiatives. 3. Service and repair of electronic and PC based controllers/drivers/CPU in the global Konami gaming, entertainment, food servicegambling and coin vending industries. 4. Provide field technicians and remote customers with helpdesk phone support of unresolved test and trouble ticket issues (level 3 help desk support). 5. Submit/Maintain repair histories, material routing, Warranty support, parts and inventory information using company routing/process management tools (Excel, AS400, Windows, barcode tracking, device programming etc.). 6. Support North American test engineering and repairs for all KONAMI arcade gaming systems coast to coast. 7. Konami Product Engineering Support (repair/help desk
/KONAMI Repair Specialist and Point person to Japan). Worker
LR TEMPORARIES
January 2003 - November 2005 • NEWARK, NJ
RF Lab Manager
LUCENT TECHNOLOGIES R
June 1995 - January 2003 • Whippany, NJ
Wireless Software Integration QA Tester provided firmware Updates, Wireless Software Integration, environmental tester, IEEE Link Aggregation and Channel Bonding, IEEE Wireless Fidelity (Wi-Fi ) (STA) 1xEV-DO System Integration QA Tester 1. Worked in 1XEV-DO software test laboratory (providing software builds to local users and groups remotely) using multiple AMPS/PCS, ECP/5ESS systems and base stations as part of a converged network solutions
(VoIP) Software Test and Development Team. Performed laboratory support, integration, test and maintenance functions. Support general research activities as required, including the implementation and testing of software solutions..
Packaging Machine Operator
(W.B. Law Son Coffee). 2. Shipping and Receiving ( APA International Import/Exporters). 3. Hired as assistant manager with B.F. Johnson Community Hall: Performed event management, inventory management, safe environment, administrative training and stock provisioning duties. Education
RETS ELECTRONICS INSTITUTE (Eastwick college)
Associates
January 1979 - June 1981 • Nutley, NJ
Course covered both fundamental and advanced study of electronic theory, embedded microcontroller circuits, analog and digital circuit layouts, hands-on training using oscilloscopes, millimeters, power supplies, soldering irons, signal generators, logic probes and other computer diagnostics equipment. Studied reading schematics, wiring diagrams and making board level circuit repairs. Assembled personal computers, installed software, and set up of local area networks, troubleshooting electronic components and circuits to component level, integrated circuit designs, micro processing logic, PCB Designs, calibration procedures, troubleshooting and repair of a variety of electronics products including computers, networks, office machines, electronic sensor instrumentation, industrial machinery controls, consumer electronics and communications products. Program has been evaluated by the American Council on Education's (ACE) College Credit Recommendation Service which determined that the courses are equivalent to or similar to those taught at the college level, awarding up to 41 recommended college credits for transfer upon completion of the course.
Skills
Organizational Skills Food Service Testing Procedures Production Equipment Problem Solving Quality Assurance Inspection Customer Feedback Field Service Data Entry Software Solutions Customer Needs Design Testing Customer Support QC Cloud Computing Material Handling PCB Board Design Circuit Boards Technical Support Digital Communication Search Engine Remote Communication Volunteering
NYC Open Source Gallery Inc.
Gallery Manager
June 2023 - Present • NY, NY
Under general supervision, perform a wide variety of duties associated with the operation of the District art gallery; coordinate acquisition and display of loaned artwork in the Art Gallery and on campus sculpture program; and perform related work as required. Ensure the safety of the artwork on view, and communicate to visitors anything that is off limits (such as touching an artwork or walking behind an artwork).
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