Quality Manager Tier 1

William (Bill) Cropper

**** *** ********** ****.

Bardstown, Ky. 40004

Cell Phone 859-***-****

E-Mail ****************@*****.***

OBJECTIVE: Corporate/Plant/Departmental Management

SUMMARY: Experienced Tier 1 supplier to Toyota, Lexus, Nissan, Honda, GM and Ford. Extensive experience in program and quality management. Excellent communication skills: ability to develop good relationships with customers, stakeholders, employees and suppliers. Strong organizational and leadership skills; able to simultaneously coordinate and maintain status of multiple projects and priorities. Proven history in a fast paced, world-class environment.

PROFESSIONAL

EXPERIENCE:

2020-Present American Mitsuba of Kentucky

Bardstown, Kentucky

Automotive, tier 1&2 supplier of sunroof motors, power window motors, windshield wiper motor assemblies and wiper blades. Tier 1 supplier to Nissan and Honda. Processes include injection molding, metal stamping and final motor assembly.

Responsibilities: Quality Manager, responsible for the plant wide quality systems encompassing supplier development, in plant, customer and IATF 16949 activities. Ten (10) technical direct reports including, Quality Engineers, Quality Technicians, and Receiving Inspector Management Representative for IATF 16949.

Accomplishments:

1.Received Nissan 2022 Nissan Supplier Quality Award.

2.Reduced Customer PPM from 185 in September 2020 to 3 PPM in 2023.

3.Improved Nissan Supplier Scorecard rating from Level 2 to Level 1.

4.Zero non-conformances from 3rd Party IATF 16949 audits for 2 consecutive years.

2016 - 2020 American Howa of Kentucky

Bowling Green, and Midway Kentucky

Automotive, tier 1&2 supplier of sunroof sunshades, headliners, polyurethane foam molding and dash felt pad insulation to Toyota (TMMK and TMMI), Lexus, Nissan, and Honda.

Responsibilities: Quality Manager, responsible for the plant wide quality systems encompassing supplier development, in plant, customer and ISO/TS 16949 activities. Eight (8) technical direct reports including Assistant Quality Manager, Quality Engineers and Quality Technicians. Management Representative for IATF 16949.

Accomplishments:

1.Reduced Customer PPM from 1255 in June 2016 to 430 in 2020.

2.Developed and Implemented TS 16949Level 1 and 2 Procedures.

3.Reduced Operating Budget, labor and expenses, 14%. Using 6-Sigma Principles.

Improved Customer Satisfaction Ratings Through Fast Response Procedure.

2013 - 2016 Toyoda Gosei of North America

Lebanon, Kentucky

Automotive, tier 1&2 supplier of Interior/Exterior plastic injection molded and painted parts, fuel tank valves, fuel tank filler caps, rubber water cooler hoses and brake line hoses to Toyota (all North American manufacturing facilities), Lexus, Nissan (all North American manufacturing facilities), Honda (all North American manufacturing facilities) and GM.

Responsibilities: Quality Manager, responsible for the plant wide quality systems encompassing supplier development, in plant, customer and ISO/TS 16949 activities. Fifteen (15) technical direct reports Quality Engineers, Quality Supervisors and Quality Technicians. Management Representative for ISO/TS 16949.

Accomplishments:

1.Developed and Implemented 10 Commitments of Quality and Basic 8 Manufacturing Requirements.

2.Managed 3 manufacturing facilities.

3. Reduced Customer PPM from 53 in 2012 to 8.5 in 2016

4. Successfully Launched new manufacturing facility in Mexico.

2005- 2012 Inoac USA, L.L.C.

Springfield, Kentucky

Automotive, tier 1&2 supplier of instrument panels, plastic injection and cavity molding, polyurethane foaming, cut and sew of headrest trim covers and assembly of interior consoles to Ford (Kentucky Truck Plant), Toyota (TMMK), Lexus, Nissan, Honda, and Chrysler.

Responsibilities: Quality Manager, responsible for the plant wide quality systems encompassing supplier development, in plant, customer, Ford Q1, and ISO/TS 16949 activities. Eight (8) technical direct reports including Quality Engineers and Quality Technicians. Management Representative for Ford Q1 and ISO/TS 16949.

Accomplishments:

1.Record Customer PPM improvement from 842 in 2005 to 63 through my time of employment.

2.Implemented and successfully maintained ISO/TS 16949 registration.

3.Reduced Operating Budget, labor and expenses, 23%. Using 6-Sigma Principles

4.Record Supplier PPM improvement from 650 in 2005 to 23 in 2012.

Successful launches and new business with Toyota (Camry Instrument Panel), Ford (Super-Duty Truck), Nissan, Visteon, M-TEK, TBA and DCX.

2001-2005 YH AMERICA, INCORPORATED

Versailles, Kentucky

Automotive, tier 1 &2 supplier of AC, Power Steering, Brakes and Hydraulic hose/tubing assemblies for over 20 customers worldwide.

Responsibilities: Senior Quality Engineer, responsible for the plant wide quality systems encompassing supplier, inplant and customer activities. Supervise four (4) Quality Technicians, one (1) Quality Supervisor and seven (7) Quality Auditors. Responsible for Fixture Gauge design and development, APQP Team leader, PPAP/ISIR submissions and PFMEA risk reduction leader.

Accomplishments:

1.Reduced internal defect PPM by 40%.

2.Implemented several cost-effective process Poke-Yoke’s

3.Record Customer PPM improvement from 602 in 2001 to 43 in 2005.

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