Operations Manager It
Resume:
CHRISTOPHER DIPALMO
Lindenhurst, NY ***** 631-***-**** ********@******************.***
Results-driven Senior IT Operations Manager with 25 years of experience in IT infrastructure, service management, and process optimization. Adept at leading cross-functional teams, managing vendor relationships, and implementing cost-effective IT solutions to drive operational efficiency. Proven track record in IT project management, regulatory compliance, and business continuity planning. Seeking a Senior IT Operations Manager role where I can leverage my expertise to enhance IT service delivery and operational excellence. SKILLS
• IT Operations Management Team Leadership IT Service Management (ITSM).
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Vendor & Budget Management Process Optimization IT Infrastructure Support.
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Risk Assessment & Compliance Emerging Technologies Business Continuity Planning.
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IT Asset & Inventory Management Cross-Functional Collaboration Change Management EXPERIENCE
IT Operations Manager
National Debt Relief New York, NY Nov. 2024 – Present
• Spearheaded IT operations, optimizing processes and team efficiency.
• Managed IT asset inventory, deployment structures, and budget forecasting.
• Developed and executed Windows 11 deployment and refresh strategies.
• Strengthened vendor relationships and enhanced service partnerships.
• Led IT lifecycle management and technology standardization across departments. Sr Manager Workplaces Services
Argo Group International Holdings New York, NY June 2010 - April 2024
• Provide strategic direction and leadership for the IT department, overseeing a team of 12 professionals
• Develop and implement IT strategies aligned with the organization's goals and objectives
• Manage IT budgets, ensuring cost-effective utilization of resources while maintaining high-quality standards
• Spearhead the implementation of IT infrastructure upgrades and enhancements to support business operations
• Lead IT security initiatives, including risk assessment, compliance, and incident response planning
• Implemented IT policies and procedures to ensure compliance with industry regulations and best practices
• Implemented ITIL-based service management practices to streamline service delivery and enhance customer satisfaction.
Field Services Engineer
Capital One Bank Melville, NY January 2007 - June 2010
• Provided IT support for 1,500+ users across 150 locations.
• Installed and maintained Windows Server environments.
• Diagnosed and resolved hardware, software, and network connectivity issues.
• Led IT system transitions following North Fork Bank’s acquisition. Sr Field Services Technician
North Fork Bank Melville, NY January 1999 - January 2007
• Supported and maintained all bank applications for over 150 locations
• Responsible for conducting branch update rollouts
• Provided server rotation for back up of data and off-site storage
• Team lead for implementing conversions of Greenpoint Bank, Jamaica Savings Bank, Reliance Federal Savings Bank, Trust Company of New Jersey and Commercial Bank of New York.
• ITIL Foundation Certificate in IT Service Management
• Apple Certification Training: Mac OS Support Essentials 10.12, 101 OS X Support Essentials 10.11, 102 Mac & Windows Integration, 300 Managing and Deploying Apple Devices
• Jamf 200 Certification
• CompTIA – A+ Hardware/Operating Systems
• Identified KPI's (Key Performance Indicators) for teams, and developed automated metric driven reporting.
• Led IT teams across the US, Brazil, India, Bermuda, and Europe.
• Increased customer satisfaction survey scores from 62% to 91% in 18 months.
• Managed a cost-reduction project that cut IT expenses by $240K annually.
• Led 25+ office IT relocations, supporting teams of 20 to 350 employees.
• Executed a major domain migration for 1,500+ workstations in one week.
• Implemented a hotel seating model to enhance return-to-office efforts
• Delivered IT solutions 20% under budget while improving service quality.
• Established an off-site IT distribution center for enhanced asset management.
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