Home Energy Customer Service
Resume:
Kayla Atkins
Richmond, TX *****
*****.******@*****.***
Authorized to work in the US for any employer
Work Experience
Tesla Advisor
Tesla - Houston, TX
December 2023 to May 2024
• 2021- Named #2 home energy solar salesperson in entire region. (Net and gross orders). 2020- Named #3 home energy solar salesperson in entire region. (Net and gross orders).
• Trained new employees to learn how to qualify a Roof and sell Tesla Self-Powered Ecosystem (Solar
+ Powerwall) with great success.
• Greet customers and explain details regarding Tesla Vehicles and Home Energy.
• Conduct Demo Drives with Vehicle Orientations.
• Assist Tesla Service Center with Vehicle Deliveries during End of Quarter. Apartment Industry
Ashton Austin - Austin, TX
May 2023 to May 2024
Part-time
Energy Specialist
Tesla - Austin, TX
January 2023 to February 2023
• Power outage made it impossible to do this work from home position. Gallery Advisor
Tesla - Paramus, NJ
November 2019 to June 2022
• 2021- Named #2 home energy solar salesperson in entire region. (Net and gross orders). 2020- Named #3 home energy solar salesperson in entire region. (Net and gross orders).
• Trained new employees to learn how to qualify a Roof and sell Tesla Self-Powered Ecosystem (Solar
+ Powerwall) with great success.
• Greet customers and explain details regarding Tesla Vehicles and Home Energy.
• Conduct Demo Drives with Vehicle Orientations.
• Assist Tesla Service Center with Vehicle Deliveries during End of Quarter. ROC Strategic Analyst & Order Support
Apple - Austin, TX
May 2019 to October 2019
• Accurately maintain specialist meta data including role and team structure
• Perform shipping investigation tasks
• Provide service to field and corporate partners globally, serving as a resource for all support related questions received via email, phone, and other methods for Apple.
• Perform onboarding and offboarding tasks
• Provide real time support for critical password resets Orientation Specialist & Field Energy Specialist
Tesla - Austin, TX
November 2017 to January 2019
• Highest Earning Specialist on my team.**
• Qualify Potential Solar enthusiasts about the Benefits of a "Tesla Self Powered Home."
• Maintain and Manage pipeline through Salesforce for customer and/or company goals and guidelines
• Conduct information sessions and clinics to the public on how roof pitch, orientation, semi-conductor diodes, inverters, and photovoltaic cells inside of Home Depots, Trade Shows, etc. for Tesla Solar panels, Tesla Roof, and Tesla Powerwall.
• Escalated vehicle concerns as needed
• Control vehicle movement including queueing, addressing service for rectification, charging, and more
• Maintain an organized lot and key management system
• Qualify homeowners and business locations for potential solar roof/solar tile/"Powerwall" installations, by explaining how the sun's rays can be harnessed & stored as DC current...thus powering homes and vehicles with clean energy.
Real Estate Agent/ Assistant Property Manager
DSA Realty - New York, NY
January 2013 to October 2017
• Highest grossing agent in my team.
• Conducted open houses, drafted leases, renewals & prepared documents for Landlord/tenant court. Education
Certificate in Electric Vehicle Technician
Ferris State University - Big Rapids, MI, US
March 2019 to March 2019
Hebrew University of Jerusalem in Business Administration - Jerusalem, IL August 2010 to May 2013
High School Diploma / Theatre Major
Fiorello H Laguardia High School Of Music - New York, NY Skills
• Customer Service
• Data Entry
• database
• Microsoft Office
• Sales Experience
• CRM Software
• Salesforce
• Business Intelligence
• Microsoft Outlook
• Communication skills
• Sales
• Organizational skills
• Sales
• Marketing
• Salesforce
• Customer service
• Hospitality
• Fair Housing regulations
• Time management
• Computer skills
• Microsoft Word
• Negotiation
• Management
• Phone etiquette
• English
Certifications and Licenses
Drama Major/ Theatrical Arts
Certified Property Manager
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