Customer Service Data Entry
Resume:
SUMMARY
SKILLS
EXPERIENCE
JENNIFER
LOPEZ
***************@*****.***
I'm a hardworking and reliable individual looking for an opportunity to lay a solid foundation and build upon it with your company. I can type 50 words per minute. I am well versed in Microsoft Word, Microsoft Office, Excel, Switchboard, 10-key operation. I have over 15+ years in customer service as well as patient care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
• Data Entry (10+ years)
• Customer Service (10+ years)
• Receptionist (5 years)
• Computer Skills (10+ years)
• Patient Care
• Phlebotomy
• Scheduling
• CPR Certified
• Venipuncture
• Phlebotomist
• Mentorship and Training
• Staff Supervision
PST SPECIALIST 01/2017 to Current
LabCorp - Apple Valley, CA
Collected blood specimens from patients while maintaining a safe environment by adhering to policy and procedure
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• Assist in processing of laboratory specimens
• Provides specimen collection instructions to patients.
• Provided informative reports to management as request Reviewed customer orders for accuracy and completeness, ensuring all required information was included.
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• Provided customers with updates on their order status as needed. Monitored inventory levels, ordered new materials when needed, and tracked shipments to ensure timely delivery.
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Reviewed and verified data for accuracy and completeness before entering into the database.
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• Performed general office duties such as filing, typing, copying, scanning documents.
• Entered customer and account data from source documents within time limits.
• Responded promptly to customer inquiries via telephone, email, or chat applications. PHLEBOTOMY TECHNICIAN 06/2015 to 03/2017
Desert Valley Hospital - Victorville, CA
Collected blood specimens from patients while maintaining a safe environment by adhering to policy and procedure
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• Assist in processing of laboratory specimens
• Provides specimen collection instructions to patients.
• Obtained specimens from adults, children, and infants for laboratory tests.
• Labeled specimen containers with patient information accurately and legibly.
• Prepared paperwork for laboratory orders, including appropriate coding. Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
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COUNTER SALES 06/2014 to 03/2015
FleetPride - Victorville, CA
Answering phones, customer service, data entry, accounts receivable, shipping, receiving, collecting payments, bank deposits, balancing cash drawer, monthly
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EDUCATION AND
TRAINING
reports, ordering parts.
• Processed payments accurately using cash registers or POS systems. TELLER 06/2013 to 05/2014
Wells Fargo - Apple Valley, CA
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
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• Verified customers' identification to ensure compliance with laws and regulations.
• Balanced cash drawers on a daily basis.
Provided exceptional customer service while accurately processing routine transactions.
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• Explained account information to customers in detail as needed. Identified opportunities to refer customers to other areas of the bank for additional services.
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Identified fraudulent activity or suspicious behavior immediately reported it to management.
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SALES MANAGER 02/2011 to 06/2013
RAC Acceptance - Victorville, CA
My duties included collection management, needing to contact customers via telephone to remind them of their financial obligations
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I communicated our program features to customers and ensured they were aware of their credit options
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I was responsible for running my office which entailed creating a schedule to ensure good customer service, handling customer service issues, and maintaining accounts payable files.
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TRANSPORTATION COORDINATOR 01/2009 to 11/2010
M Block and Sons - Redlands, CA
• Responsible for assembling ordered loads through the companies' data entry system
• Basic office work such as faxing, filing, and printing labels Responsible for telephone customer service calls and communication with the drivers, light billing, making spreadsheets for client meetings, and additional 10- key data entry.
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United Education Institute - Ontario, CA
Certificate in Education and Certificates
Valley View High School - Ontario, CA
High School Diploma
AUMT - Victorville
Phlebotomy
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