Social Worker High School
Resume:
Brenda Bwalya
G*** Ndeke Village
Mobile: +26-097*-****** / +26-096*-******
E-mail: ******.******@*****.***
************@*****.***
Personal Profile
Am a committed, friendly and trustworthy person with on job progressive training. I haveexperience working with vulnerable people such as children and Adults with physical and mental disability and also elderly people in a care home, I possess the comprehensive skill set and hands on understanding necessary to affect positive, overreaching outcomes in this role. In addition to my formal training as a Social worker I possess a caring and sensitive personality, as well as a genuine interest in helping others to become more independent. I am comfortable working one on one with people of all ages and varying levels of ability. And I apply my varied life experience and a non- judgmental approach to identifying and analyzing the training needs of the individual I support
Personal Details:
o Date of Birth: 24th January, 1985.
o Nationality: Zambian
o Sex:Female
Education & Professional Qualifications:
o Certificate in Care giving (Alison Online Course) April 2024 o Certificate in Dementia care (Alison Online Course) December 2023 o Certificate in Adult Social Care (Florence Academy Online Course, United Kingdom) December 2023 o Certificate in Teaching Methodologies (Technical and Vocational Teachers college, Zambia) January 2015 –January 2016
o Diploma in Social Work ( University of Zambia) Febuary 2005 – August 2007 o Zambian High School Certificate of Education,Chamboli High School, 1998 - 2002 Key Professional Skills:
o Compasionate Care Delivery: Over 5 years of experience providing personal and emotionl support to vulnerable individuals, including the elderly, patients with dementia, and those in recovery. o Administrative Suport: Proficient in handling clerical duties such as filling, data entry, scheduling appointments, and maintaining accurate records and reports.
o Strong Communication: Able to communicate effectively with service users, families, healthcare professionals, and team members in both verbal and written from.
o Time Management & Multitasking: Skilled in balancing direct care responsibilities with administrative tasks in busy clinical, care home, and hospital settings.
o Confidentiality & Data Protection: Knowledgeable in GDPR and safeguarding policies, with experience handling sensitive patient information with discretion.
o Health &Safty Awareness: Trained in infection control, manual handling, and risk assessment to maintain a safe care environment.
o IT & Office Tools: Competent in using Microsoft Office (Word EXCEL, Outlook), patient record systems, and digital scheduling tools.
o Team Player with Initiative: Collaborative, dependable, and quick to step in where needed to support both care and admin teams.
o Possess strong analytical and problem-solving skills, with the ability to make well thought out decision o Self-motivated able to work under minimum supervision with the capability to meet deadlines. PROFESSIONAL EXPERIENCE:
Institution: Buchi Main Clinic, Kitwe –Zambia
Duration:February 2022 – October 2024.
Key Duties
o Voluntary / night shift duties - Greeting and welcoming patients o Enhanced patient comfort by providing personal care services such as bathing grooming, and toileting assistance. o Assisting with paper work, providing emotional. Support and all general works assigned. o Maintain the Clinic Environment.
o Communicating with Medical Staff.
Institution: Cicetekelo Youth Project Ndola
Designation: Educator for Child and Youth.
Duration:September 2013 – December2016.
Key Duties
o Coordinating and guiding holistic child / youth development programs. o Conducting training and activity planning/recreational activities. o Protect children from abuse hence therefore helping them to know their rights. o Dealing with the orphaned / vulnerable children in society more especially children from the street i.e. children / youth in difficult situations (real traumatized children). o Working with children with special needs (Sen) down syndrome. Institution: Cicetekelo Youth Project Ndola / Community Clinic Designation: Weekends Health Care Assistant
Duration:September 2013 – December2016.
Key Duties
o As assigned by nursing staff
o Proviiding basic health care to patients/promotes their wel-being o Clean and maintain equipment used by resident and relatives e.g. wheel chairs, hearing aids, spectacles etc. o Answer nurse call system, giving assistance as required. o Explains special diagnostic procedures treatments, medications, diets, therapy and equipment to patients. o Preparing patients for examinations or treatment by bathing or washing there hair and arranging transportation, cleaning and prepairing examination room (selecting appropriate gown for patient, preparing examination table or bed and assisting patient into position if for sample collection/treatment. o Operates X – ray machine to take body pictures or views of organs etc. o Maintain accurate patient records using IT. Systems. o Taking blood samples to lab only under direction of physician and nurse. o Perform patient observations including weight BP heart rate etc. Designation: Family Caregiver
Duration:Febuary 2012 – December2012.
Achievements
o Dressing and helping with toilets
o Administering medication as prescribed by the doctor o Monitoring overall health and well being
o Bed side assistance while admitted in hospital
o Offering companionship to combat loneliness/assisting with mobility around the yard/from bed to wheelchair. Institution: Mitanda Home ForThe Aged
Designation: Care Giver /Surport worker
Duration:Febuary 2008 – December 2009
Achievements
o Part time adult care at old people’s home
o Assistance in giving medication with nurse’s guidance. o Laundry and helping with dressing
o Food shopping and prep.
o Light housekeeping.
o Companionship and emotional support
Institution: SOS Childrens Village
Designation: Social Worker
Duration: Febuary 2007 – May 2007
Achievements
o Providedcounselling and emotional support to the children/families facing challenges such as mental o Health issues, addiction and crisis situations.
o Acted as an advocate to the children when need arises ensuring their rights and needs are met within various systems and institutions.
o Carried out educational trainings on HIV/AIDS,peer pressure programs, teen pregnancy and conducting life skills workshops for foster mothers to enhance their well-being. o Took partincounselling at the project's main clinic,under supervision of the S.O.S counselors Institution: St. Martins Children’s Home
Designation: Child Care Worker
Duration: February 2007 – May 2007.
Acheivement
o Showed empathy by listening to the children’s concerns o Child counselling were possible.
o Monitored children throughout the day to ensure their safety o Organized and supervised activities, such as reading/school work/physical play and creative expression through art and music.
o Guided children in maintaining safe hygiene practices o Changed diapers for infants/toddlers
o Prepared and distributed meals to all children.
Training and Certiifcate
o Life in the UK British culture immigration languages and concepts 2024. o Moving & Handling
Avanta Care Trainings (2025)
o Care CertiifcateTheory Avanta (2025)
o Covid19 Awareness
o T.B Certiifcate 2025
o International Drivers License
o B1 life skills 2024
o Family Matters (USAID 2019)
o Stepping stones life skills training USAID program 2019 o First Aid training.2025
REFEREES:
Please feel free to contact the under mentioned concerning my competence, work ethic and performance. Mrs. Mulenga Winnie Bwalya
Supervisor St Martin's Children's Home, Kitwe, Zambia
**************@*****.***
Ms Joy Ba
nda.
Assistant supervisor Mitanda Home for the Aged Ndola, Zambia
********************@*****.***
Mr. Mulenga Chris
Assistant Director Cicetekelo Youth Project
**********@*****.***
Mr. Luckson Sakala
Office ART/TB assistance Coordinator
Program planning monitoring and Evaluation
Buchi Main Clinic
***************@*****.***
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